[Unable to remove licence from a user (Tasks assigned)]

Just wondering if there is a way to mass remove all tasks from a user to then be able to remove the licence. The user has 640 items assigned to them. 

I have added myself as their manager so can see the list of tasks.  

[Unable to logon to system and unable to raise a support ticket]

Happening again now: 

Error

Could not load config: error


****Update

 

Error

The login policy could not be applied.

[Security Settings a main roles with sub roles]

@Steve GillerThanks it was more for general roles, not all the ones above. I shall take a look at the templates. 

[Security Settings a main roles with sub roles]

bump

[Security Settings a main roles with sub roles]

Hello,

Just wondering if anyone knows if with the user settings under security settings you can create one role that has all the roles needed as per screenshot. Instead of manually inputting the roles in for multiple members to be able to just assign one role with all of them attached would be easier. Any help would be appreciated thanks. 

[Email Routing Rule affecting multiple mailboxes, not the one specified.]

@Martyn Houghton Thank you, i shall give this a try. 
@Steve Giller Any ideas on why the rule still moved the emails to CS deleted when as you say it would move to SD deleted mailbox? 

[Email Routing Rule affecting multiple mailboxes, not the one specified.]

@Steve Giller Any advise on the above as to why if the mailbox and folder is where the email should end up after being picked up by the expression ends up in a mailbox not specified. 

[Email Routing Rule affecting multiple mailboxes, not the one specified.]

Ok so the rule expression covers all mailboxes and then the 'Mailbox' & 'Folder' is where you want the emails to end up at? If that is the case how come the rule did not move the customer service emails into the service desk deleted, instead it moved them into the customer services own deleted folder.

[Email Routing Rule affecting multiple mailboxes, not the one specified.]

Anyone have any ideas why the below rule (set up incorrectly with a NOT LIKE so deleted all emails) affected both mailboxes and not just the service desk one specified?

[Service Manager not working]

Fine for us now after clearing cache and restarting browser. 

[Service Manager not working]

Having SSO issue for our instance aswell. Trying incognito works by bypassing the SSO and logging in with username/password

[Service portfolio - Availability]

@James Ainsworth Thank you. 

[Service portfolio - Availability]

@James Ainsworth
Do we have any update on this?

 

[Service portfolio - Availability]

@James Ainsworth Thank you for the response but the issue isnt with how to change the status. As per my post we are having issues where changing one status would change a different services and that one the "Images services" will not change at all instead one the status has been changed the "customer services" status would change instead. 

[Service portfolio - Availability]

Hello just wondering if anyone has any ideas or the same problem as we are having. We noticed that one of our services doesnt show the availability when it has been set, upon looking into the issue i have noticed for example a couple that when the status is changed it changes another service instead. 
So we have Images Services that doesn't show and when changed it will change customer support. Once Customer Support is changes Entertainment Data but when changing Entertainment Data it changes itself as you would expect. 

 

[Service no longer visible to Service Desk]

@Deen Issue still persists

 

[Email template variable issue]

@Steven Boardman Thank you thats worked  

[Email template variable issue]

We have been updating our email templates and as shown below we have two variables which i could not find in the drop down list but are using within the progressive capture, we have tried a few times to add them manually but have had no use. Any advise?
Below is a capture of the variables when the email is sent they come out looking the same as when we typed them. 

[Unable to Close Requests - Broken BPM [FIXED]]

Same issue here:
Xmlmc method invocation failed for BPM invocation node 'stage-7194d0f6-d81a-4c10-6f2d-a98b713c5be2/flowcode-b9619acd-8032-44d0-51f9-4d3bb1c89898': 0200 apps updateReqStatus FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/updateReqStatus): nodeName: API Call: Close Request; nodeId: f3b58229-7c80-40b7-81c8-9fe5aec41275; At 575/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::systemCloseRequest] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/systemCloseRequest): nodeName: Set 'appOptions'; nodeId: be483ee1-2557-489e-942c-d8c988254478; At 569/1: "Uncaught TypeError: Cannot read property 'option' of undefined" throw(e); _fc_node_exec_be483ee1_2557_489e_942c_d8c988254478" throw(e); _fc_node_exec_f3b58229_7c80_40b7_81c8_9fe5aec41275

 

[SSO not working]

Any update on this issue as we are also having the same issue with SSO where it will just loop the log in screen and not let the user log in unless they clear cookies & cache or restart the machine. 

[Showing email when there isnt one.]

Hello does anyone have any ideas on the above. Thanks. 

[Showing email when there isnt one.]

@Keith Stevenson Sorry for late response i have been on AL and did not seem to be notified of the comment.
This does not happen for all users and yes as an email comes in it does increase by +1 so it will show 2 but only 1 will be in the inbox. 

[Showing email when there isnt one.]

Anyone have any ideas on this issue? Thank you in advance. 

 

[Showing email when there isnt one.]

Anyone have any ideas on this issue? Thank you in advance. 

[Showing email when there isnt one.]

@Frank Reay Thanks but i should of mentioned this does not show for all users all the amount of un-read emails in the deleted inbox the number would surely be higher than one if this was the cause.