Alisha
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Posts
856 -
Joined
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Last visited
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7
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Profiles
Forums
Enhancement Requests
Posts posted by Alisha
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Thank you @Steve Giller. Yes, we would like the final report to say 'Closed' instead of 'status.closed'.
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Good morning,
I would like to remove the status prefix in a report, so it just says 'Closed' instead of 'status.closed'. How can I achieve this please?I have tried something like the below which doesn't work.
Many thanks,
Alisha
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This is affecting us as well.
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Good morning,
I would like to be able to get the most recently updated post on the Timeline and use this in an Auto Task or Business Process. Is there a way to do this please?
Many thanks,
Alisha -
This now works. I was using the URL in this box. When I changed it to the instance ID, it then worked. Thanks all.
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What roles are required please? I have also tried this using the system admin account.
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Hi @Steve Giller,
Is this what you wanted to see? It doesn't have much as I can't enter anything.
Many thanks,
Alisha -
Hi @SamS,
Thank you for your quick reply.
I am receiving errors such as the below.
I have an admin account so hopefully I have the correct permissions to do this!
We would like to log requests that autofill the Service, Catalog Item, Category, Description, etc.
Many thanks,
Alisha -
Good afternoon,
We would like to use iBridge to log new requests and want to test this. Please could someone confirm if we can test this within our own instance, or can it only be tested between two different instances?
I created an API key against my own account and put it in the KeySafe but when using iBridge in the Business Process, it would not pull back customer details (or any other information) within our own instances. So just wanted to check if we can/can't test in one instance only.
Many thanks,
Alisha
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Hi @James Ainsworth,
I have added a stage with just a Start and an End node, but it doesn't look quite right when the request is in a Resolved state. As we have a suspend node after the request is Resolved, the stage will only get hidden when the request is Closed.Hopefully the screenshots will illustrate what I mean.
Please could we just have the option to hide whichever stage we need hidden, as Paul has suggested?
Many thanks,
Alisha
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Hello,
We have the 'app.bpm.display.skippedstages.hide' setting switched on and it works a treat for stages in the middle of a Business Process. However, if the last stage is not used, it is still shown on the Heads Up Display.Please could we request an enhancement to hide the last stage of the workflow if it's not used?
Many thanks,
Alisha -
Good morning,
When creating a new request from an Auto Task and Custom Button, it links the new request to the request we have open. Please could we have the option of not having these requests linked?
Many thanks,
Alisha -
We're also experiencing the same issue this morning and can only see one page. We are using Edge.
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Good morning,
Please could we request the option to add attachments on the bulk resolution Request Action.
Many thanks,
Alisha-
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Hi all,
Is there any update on being able to view requests in date order when using the global search please?
Many thanks,
Alisha -
Good morning,
I know we can switch Service in the BPM, but is it possible to do this manually after a request has been logged? Sometimes there's a need to pass requests over to a different Service and we'd like to achieve this without having to give extra permissions.
Many thanks,
Alisha -
Hello,
Please could we request an enhancement to display additional information about assets on requests.
We would like to see: Operating System, Model and/or Description, with the option of being able to configure what is displayed depending on the Asset type.
Many thanks,
Alisha -
Good morning,
Please could we request this as an enhancement? Although we have re-named the sub-status so that 'Z' is at the beginning, it's still not at the bottom of the list as the On Hold sub-statuses are listed first. This particular sub-status is only used by the Business Process to trigger an action, but unfortunately it does get clicked on by accident so we would like to move it to the bottom of the list.
Many thanks,
Alisha-
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Hi @Daniel Dekel,
Not sure if you increased the character limit already but if you have, is there any chance of increasing it again please? We just want to add another link there so the actual number of characters is very small but the Wiki text is long and doesn't fit unfortunately.
Many thanks,
Alisha -
Hello,
Please could we request an enhancement to the Snippets so that we can specify the individuals who can use them. Sometimes we don't need everyone in the Team to see them, and also, if we are members of more than one Team, the list of available Snippets can get very long.
Many thanks,
Alisha -
Hi @James Ainsworth,
Thank you for your reply.
When we move onto the next screen, the information disappears. It would be really helpful if we could see the User ID next to the First and Last Name on the Customer line, like it was for us in PC1.
Many thanks,
Alisha -
Good morning,
In PC1, the handle was used as part of the customer's details when logging a request. Our handles contained the customer's First Name, Last Name and User ID, and we relied on seeing the User ID when logging a request. Now this is no longer there in PC2.
Please could we request that the handle is displayed again, or if not, please could the User ID be displayed?
Many thanks,
Alisha -
Good afternoon,
Please could we request an enhancement to use the On Hold functions without stopping the SLA.
This would be very helpful to us when managing our Third Party requests. For example, if we set the sub-status to 'Third Party' and add a chase/follow up date, we can use this to filter our queue so the request only appears back in the queue on the date specified without stopping the SLA on the Incident.
Many thanks,
Alisha -
Excellent, all working now, thank you @NeilWJ.
Choose delimiter in csv
in Reporting
Posted
Good morning,
Please could we choose the delimiter when exporting a report to csv? For example, I would like to use a semicolon instead of a comma.
Many thanks,
Alisha