Alisha

Hello, On the Main Request Table - https://wiki.hornbill.com/index.php/Table_Info:_Main_Request_Table - it mentions the field h_impact and that it's not yet implemented. I was wondering when this will be implemented please so we can report on Impacted customers? Many thanks, Alisha

Hello, Is there a field within h_itsm_requests for the ID of the analyst who updated the request? I can't seem to find anything for that. We need to report on how many times each analyst has added a customer as 'Impacted' each month. I've had a look at h_itsm_request_connections but can't seem to find anything that fits in that one either. Any help would be much appreciated. Many thanks, Alisha

Hello, We've noticed an issue with our categories/summaries after build 1727 was installed this morning. We have the summary set as the logging category in the Business Process. In the Incident Configuration, we have set the 'Request Category Level' to hide two levels. However, when requests are logged, the summaries are now showing the category levels that we have hidden. This wasn't an issue before the update. Has anyone else noticed this issue?

Hello, Is it possible to have more than one person in the 'Used by' field in Assets? We have teams that operate in a hot desk environment and it would be handy to have a few assets displayed for each customer. Many thanks, Alisha

Hi @Steve Giller, We'd like a slideshow displayed in the Service Desk without all the behind the scenes admin functions. Would it be possible to have a link to the slideshow on this page (below)? Many thanks, Alisha

Hello, We'd like to start using the slideshow/wallboard feature and I was wondering if we can assign a role to a basic user so they view it? We'd rather not use our own user logins for security reasons. Many thanks, Alisha

Yes, I like that idea, @Martyn Houghton

Hello, Is it possible to link Simple Lists? So if a customer selects one option on a list, it automatically populates the form with another option on a different list? Many thanks, Alisha

Hello, I'd like to use a List of Counters to count how many times a request has been assigned for the first time to a different team on a daily basis (all requests that are not first time fixes). I think I need to join h_itsm_requests with h_itsm_request_team_assignment, but can't see a way of using a join on a COUNT in List of Counters. Is this possible please? I'm still new to this, so any help would be much appreciated. Many thanks, Alisha

I have removed the 'Period Filtering' and applied h_dateresolved >= curdate() in the SQL filter. However, I still need a way to enter h_createdby = h_resolvedby_user_id, but not sure how to do this properly. Could anyone help please?

+1 This will be useful for us as well.

Hi @James Ainsworth, We're in a similar situation and I was wondering if it's possible to not have any text displayed when there is no data, or simply have a '0' displayed instead of the text? Many thanks, Alisha

Hello, I'm creating a data chart widget for first time fixes. I have used the Sql Group By option but there is no Sample Period for 'Start of this day'. How would I show how many first time fixes an analyst has done per day please? I have managed to do it for the week, but we'd really like it to show per day. Many thanks, Alisha

Hello, I'd like to create a report that includes the analysts' User Handle. Is this possible please? Many thanks, Alisha

Hello, Is there a way of having a label (or other field) appear based on a set date? For example, for some information to only appear when today's date is 8th October, and then to stop appearing when it's 9th November? Just a thought, so we can prepare captures in advance, rather than update it on the day we need it. Many thanks, Alisha

@Martyn Houghton Sorry, didn't realise there was an existing post. Just to clarify, we'd like all the information from the simple list (including whatever is in the additional columns) to be visible on the logged request after the customer selects the option from a drop-down list.

Hello, Please could we request the ability to add columns to Simple Lists, so we can input related information into corresponding columns. This way the customer doesn't need to answer so many different questions - they can just pick one answer and all the relevant information appears. Many thanks, Alisha

Hi @Steve G, Thank you so much! This is exactly what we need. When I search for my updates it shows all updates including those added automatically by the Business Process - is there a way to filter out just the updates that I have typed onto the request? Also, is there a way to see how many times I have added a customer as 'Impacted' each month using this method? I have used "impacted" AND updateby:username AND updatedate:"2019-09%" but this has not worked. Many thanks, Alisha

+1 for us as well please. Being able to see the search results in date order would be helpful, or being able to use additional options to further filter the results, such as the team it was logged by and the sub-status.

This would be helpful for us as well!

Hello, Is there a way to search for the requests that I've updated during a certain time frame, not necessarily requests that I have logged? Many thanks, Alisha

Hello, Catalog items are now appearing in alphabetical order. We need to have them appear in a specific way (order of importance) so I have adjusted the order of the catalog items. However, every time I update a catalog item, e.g. managing the catalog visibility, it puts them all back into alphabetical order again. Is there a way to switch this feature off please? Many thanks, Alisha

Hi @Deen, Would it be possible to request this as an enhancement please? We have a lot of third parties that we need to email and this would help to prevent emailing the wrong contact. Could the third party be linked to the request so that both the third party and customer contact appear at the same time when creating a new email? Many thanks, Alisha

Hi @Ehsan, Thanks for your advice. I have used Wiki markup to amend one of the links in our Bulletin. However, as there is a character limit for the Description, I'm not able to update the other link that we have. Would it be possible to increase the character limit of the Description field in Bulletins please? Many thanks, Alisha

Hi @James Ainsworth, Do you have an update on this please? We have started to use routing rules to automatically log requests and it would be really helpful if the attachments are also automatically added. Many thanks, Alisha