[Multiline Formatting and Text Box not resizing automatically]

Hi @samwoo, @Reena Mahatma,

This feature will be added to the next release of the Admin Tool. You will be able to add multiple lines and that way bullets and line wiki will be available.

Thanks,

Daniel.

[Manage Default Categories - Scope]

@Martyn Houghton, Yes, will add restrictions. Also the UI. We added more focus on the user side rather than the management area. But we'll address all this in one change.

Thanks,

Daniel.

[Manage Default Categories - Scope]

Yes @Martyn Houghton, I'll add this in too.

Cheers,

Daniel.

[Manage Default Categories - Scope]

Yes @Martyn Houghton, that is probably the best solution. I'll add it in to the change.

Thanks,

Daniel

[Manage Default Categories - Scope]

@Martyn Houghton, all that part will have to be enforced. The sub-category should never have more access members than the parent one.

We thought a few times about having only one list of members per category. That way it will be easier to manage but at the same time will be more restrictive.

Any thoughts?

[Manage Default Categories - Scope]

Yes @Martyn Houghton, we have a change to that areas to copy or use the same assignment as the main category.

[Manage Default Categories - Scope]

@Martyn Houghton the fix is not available in the app store for you to update. Hope this fixes the issue.

Thanks,

Daniel

[Manage Default Categories - Scope]

Hi @Martyn Houghton,

Also assigning individual users should inherit the default categories. I have a test doing this and it works.

Can you make sure that you have also assigned the sub-categories to these users?

I have done the fix and will probably release soon the fix (today)

This way it will be much easier to manage it all.

Thanks,

Daniel.

 

 

[Manage Default Categories - Scope]

Hi @Martyn Houghton,

That is probably the issue. We'll increase the column size and make a release soon with this change.

Thanks,

Daniel

[Contacts - Character Limit for notes field]

OK @Kelvin, I'll increase the size to 400 characters. It will depend on a release of the server so it can take a few weeks to get updated. You will see it in the release notes. Thanks, Daniel.

[Contacts - Character Limit for notes field]

Hi @Kelvin,

The current size is 255 characters, we can do the change to increase the size. How long do you need it? twice the size? Just to have an idea.

Thanks,

Daniel

[New Improved Email View]

Hi @m.vandun,

Trying to replicate the scrolling issue you had. I was finally able to replicate it. It occurs when you are in a 110% browser zoom or 120%. If you use an odd zoom number like 125% it will work fine (weird). I'll have a look at this.

Can you please confirm this is the problem? If it is, for now you can use 100% zoom.

Thanks,

Daniel.

[Inaccurate unread notifications counter]

Hi @Adam Haylock and @Alex8000,

I can confirm that we had made the change to your instances and the notifications you had are not there anymore.

Also remaining you that there is a new version of the Chat App and you should update it to avoid seeing this problem again.

Thank you,

Daniel.

[New Improved Email View]

Thank you @Ralf Peters, we are aware of this issue and it will be resolved in our next release.

Daniel.

[Inaccurate unread notifications counter]

Yes @Adam Haylock, I saw you have the same issue. I've reported your problem as well as Alex. We'll keep you updated.

Thanks,

Daniel.

[Inaccurate unread notifications counter]

Hi @Alex8000,

The problem appears to be coming from the Chat App, that was a defect and was released so you can go and update the app right now.

The app is generating extra notifications and is not possible to view them but even by updating the app the notifications that are already there will not be removed.

I will be speaking with our support team to remove the extra notifications that are already there. Either me or support will contact you about this.

Thanks and sorry for this issue.

Daniel.

[Inaccurate unread notifications counter]

Yes, Thanks @Alex8000. I'll come back to you if I need more info or when I have some news.

Daniel.

[Inaccurate unread notifications counter]

Thanks @Alex8000, if you can send us some screen shots will be helpful. Is the first time we see this behaviour but we will investigate this.

Thanks,

Daniel.

[Inaccurate unread notifications counter]

Hi @Alex8000,

Happy new year to you too! Hope you had a great time.

Making a query for this table is quite complicated because there are many joins you have to do to make some cense out of the data.

Do you know if these notifications are mentions or normal comments? I'm investigating this now, but there can be a defect if someone mentions you in a workspace you are not a member of and in that case you will not see it in the workspace specific counters. Can this be the case?

Thanks,

Daniel.

[Inaccurate unread notifications counter]

Hi @Alex8000

From the issues I've seen in the past, there are several cases that can affect the synchronisation in the counters.

1. If you have more that one browser or tab or even the mobile app opened and the same time, one can mark as read the messages without noticing.

2. People can also delete a comment they've just posted and you will only see the notification, but nothing on the actual workspace.

What browser are you using?

Thanks,

Daniel

[Manage Default Categories - Scope]

@Martyn Houghton, at the moment the way it works is that the default category is against all the people you share with. I think this will have to change now that I see how you and others are using it.

I will add this also to the list of things to do in the Timesheet Manager.

Thanks,

Daniel.

[Manage Default Categories - Scope]

Hi @Martyn Houghton,

This is the way it used to work at the beginning actually. Assigning an organisation would share also with the children of it like teams. The issue was that this is not the way it works in all the rest of the places like Service Manager or Activities and that was confusing people.

I will have a chat about this with the other teams after new year and see what can we do.

Changing owner, yes, it makes sense. I'll add this to the list.

Thanks,

Daniel.

[Manage Default Categories - Scope]

Hi @Martyn Houghton,

The categories will be set as default to the people you share with these categories. Make sure they can actually see them.

Thanks,

Daniel

[New Improved Email View]

@Martyn Houghton, I'll speak to our support guys, maybe they will be able to show me better your scenarios. It will be useful to understand how you work.

Cheers,

Daniel.

[New Improved Email View]

@Martyn Houghton, multi level folders is something we are trying to move away from. In our plans for next year, we want to start working on a smarter way of classifying emails. I can't give details yet but I think it will be very useful.

I'll make sure the folders list is ordered alphabetically.

Thanks,

Daniel.