[Checkpoint Stages]

Hi,

We'll have a look at this. Probably something can be done to give better visibility at the different types of checkpoints and their statuses. I'll let you know.

Thanks,

Daniel.

[Email option]

Hi, I've attached an image that will hopefully make things more clear.

Basically as long as you set a category and set some time, it will be added to your timesheet records. If you don't set any of these, it will not be added.

You can set default categories to avoid seeing these warnings all the time by going to: Manage Categories -> Manage Default Categories -> Select the email one and set defaults.

Thanks,

Daniel.

[Email option]

Hi,

That button is not related to logging Request, you can use it to measure time against that particular email. It shows the warning symbol because no default category has been assigned.
I can see that the confusion could come because the icon is quite similar to the one used for an Incident. I'll make sure is changed.

I hope is more clear now,

Thanks,

Daniel.

[User Default Search Entity]

Martyn, It wasn't planed but I think is a good idea and it wouldn't be too difficult to implement, so I'll add it to our list. Sorry I can't give you any time frames but I'll let you know when it's done.

Thanks,

Daniel.

[User Default Search Entity]

Hi Martyn,

That is exactly what I meant. A view could be the Requests List, a specific Workspace or the Co-Workers list. That would be the screen (view) they see after logging in.

Thanks,

Daniel.

[User Default Search Entity]

Hi Martyn,

What we call "The Global Search" switches context based on the view you are currently on. So if you are in the Request view, it will switch to Request Search and therefore the Newsfeed View will use the Workspace Search.

Maybe what we can think of is a Default View rather than a default search? If you are interested in Requests, you could set that as the main view and that is what you will see after logging in. In that case the search will also be switched to the Requests Search.

What do you think?

Thanks,

Daniel

[Add button not active]

Hi Gareth,

I've also logged the issues you found.

Thanks for your help,

Daniel.

[I can't edit/remove any of my posts on workspaces]

Hi,

There is no option to edit posts. Please look at a similar question in the forum: 

 

Thanks,

Daniel.

[Release dates]

In this case, we thought that the fact that you are a manager should give you extra options to manage your team in the Timesheet Context. We wanted to avoid adding the extra complexity of the roles.

Thanks,

Daniel

[Add button not active]

Thanks,

This is a new application and we have many ideas to add. I'll add your idea to the list and we'll review this.

Thanks again,

Daniel.

[Add button not active]

Hi,

The buttons are probably disables because one of the categories (or sub-category) is not selected. These are mandatory fields.

Can you please explain what do you call an incomplete Timesheet?

Regards,

Daniel

[Workspace Post - Links]

Hi Martyn,

That is a defect and we are working on this now. It will be in our next release. The tracking number is PM00141944.

Thanks,

Daniel.

[Links within Human Tasks]

Hi Paul,

The change  CH00140945 related to enable WiKi markup in the Activity Details is done and will be available in our next release next week.

Kind regards,

Daniel.

[Follow up option in Activities]

Hi Ralf,

The change is now done and will be available within the next few days. It was done the way you suggested.

Regards,

Daniel

[Follow up option in Activities]

Ralf, would you give us your opinion about how would you want this to be changed?

Thanks,

Daniel.

[Follow up option in Activities]

Hi Ralf,

You are right, you are not the first person who raised that concern. We are going to change this behaviour, just need to think of the best approach.

I'll notify you when we have some news.

Thanks,

Daniel

[Follow up option in Activities]

Hi Ralf,

The Follow-Up button state will be remembered for the next time you use it. So if you tick it next time you use it it will come ticked. The same will be if you un-tick it.

Thanks,

Daniel.

[Release dates]

Hi Adam,

The Service Manager team is working on integrating the Timesheet Manager App with requests.

The app will evolve as requirements come through, but if you have any ideas please let us know.

Thanks,

Daniel.

[Placeholders do not display for Drop down lists]

Yes Martyn,

This is more or less what we had in mind. Probably change the name from "placeholder" to something like "Help Text" and show it in a tooltip in from a question mark. We could support WiKi markup so that you can add a URL and that will open in a new window.
Regarding the description for the services, although is used in Progressive Capture, that is out of this configuration. It can be configured in the Service Manager and it does accept WiKi markup, it displays in an information icon next to the service name in the Progressive Capture.

Thanks,

Daniel

[Placeholders do not display for Drop down lists]

Hi Martyn,

Placeholders are mainly for text inputs (multi-line and single-line). I think the UI in the administration should be amended to display this option only for these two fields.

I'll speak to the appropriate team about this and will let you know.

Kind regards,

Daniel

[New Email Notification - set by administrator]

Hi Martyn,

That specific option does not apear in the system settings and it cannot be turned off. The reason is like that is because we wanted to allow people to activate the desktop notifications.
However talking to the platform team, the do have a plan to enable this but don't have a time frame yet.

Thanks,

Daniel

[Posting to the "Public" News Feed]

Hi Samwoo,

The post option in the NewsFeed is the same as posting from your profile. In general, unless the person follows you or a workspace (using join) they will not get your posts. The news feed is an individual stream of posts that you have specifically chosen to follow.

We are planing to make a change to allow seeing posts in people's Buzz without following him. That will make more sense when you post something as Public.

Hope this helped,

Kind regards,

Daniel

[Details Form - Drop down list ordering]

Hi Martyn,

Would it be OK if we allowed you to order by Name or Value and add Ascending/Descending option?

Thanks,

Daniel

[Organisations Notes Field]

Hi,

I can confirm that this change is now live.

Daniel.

[Shared MailBox Notifications]

Hi Martyn,

I understand your requirement and have discussed this with the platform team. Is not a simple solution because of the complexity inchecking rights against every user and every notification.

But, they will have a look at this soon and asses if is possible to implement this in a relatively short amount of time.

I will keep you informed.

Thanks,

Daniel.