[Applicaiton Rights to assign/complete other users activities]

Hi @James Ainsworth has there been any progress on making the "quick complete" option available?  

 

[Increased Visibility of Activities]

Hi @Gerry and @Ehsan

 

Is there an update on this one? Is it likely that the functionality will ever be introduced?

 

Regards,

Jamie

[Critical! - Unable to raise requests via the service portal]

this appears to have resolved our issue

 

[Activity Assignment]

Hi @Daniel Dekel,

 

I can confirm that i can now see the all groups.

Thanks for sorting.

 

Regards,

Jamie

[Activity Assignment]

@DanielRi

Hi Daniel,

I hope you're well.

There seems to be some confusion with this one.

Per my note, since Hornbill Collaboration (829) was rolled out it appears 'Live' users can only assign Activities to teams they're a member of
There is a suggestion that "...this was always the case. But since the "Allow Task Assignment" setting was not previously enforced, it might appear that it was possible."

@Victor and @Daniel Dekel are progressing  IN00151106 for us.

Please can you confirm that we've always worked this way? i.e. since we started using Hornbill we've always assigned Activities to other teams.

 

Thanks,

Jamie

[Activity Assignment]

Please find attached three screenshots:

 

IN00151106_1 - the teams i'm a member of 

IN00151106_2 - my, Activity > Assign to > Group options

IN00151106_3 - 'Task Assignment' status for our Support teams 

 

As you can see. The teams are set to Task Assignment > Yes however i cannot see them as i'm not a member.

 

 

 

 

[Activity Assignment]

Since Hornbill Collaboration (829) was rolled out it appears 'Live' users can only assign Activities to teams they're a member of
Please can this be looked at ASAP as we rely on assigning activities to other teams as part of our Support Process.

Regards
 

[Applicaiton Rights to assign/complete other users activities]

Hi @James Ainsworth has there been any progress on making the "quick complete" option available?  

[Increased Visibility of Activities]

Hi @Ehsan

 

Is there an update on this?

 

Thanks,

Jamie

[Failed to initialize application Operation timed out after 10002 milliseconds with 0 out of -1 bytes received]

our instance is running again too.

Thanks for your help @Victor

 

[Failed to initialize application Operation timed out after 10002 milliseconds with 0 out of -1 bytes received]

@Victor are you aware of this one? you kept us up to date yesterday.

I have raised this via the contact portal too

 

[Failed to initialize application Operation timed out after 10002 milliseconds with 0 out of -1 bytes received]

we're also having issues with our instance.

[Email auto routing replies visible to Customer via portal]

Hi @Bob Dickinson any update on this?

 

Thanks,

Jamie

[Request Customer details - adding additional fields]

Hi @James Ainsworth, any update on this?

 

thanks,

Jamie

[Unable to access instance]

HI @Gerry, thanks for the update - the relevant team have applied the valid key and all is working again.

Thanks again for your quick responses and help.

 

Regards,

Jamie

[Unable to access instance]

Thanks @James Ainsworth, it looks like our signing and decrypting certs were renewed on the 4th June. It appears coincidental that after exactly 5 days it's stopped working. Do we have to update anything in Hornbill if either of those certs change?"

[Unable to access instance]

From this morning we get an error (below) when trying to access our instance.

We use adfs authentication however nothing has changed from 'our side'.

Everything was okay yesterday.

We updated to the current version of Service Manager (979) yesterday.

The instance is available as i can login with the admin account.

Please can someone look at this ASAP as we need the service live for Monday morning.

I contacted the cloud support number who suggested raising it on here.

Regards,

Jamie

[Set / View priority against activities]

Hi @DanielRi,

 

Thank you very much for the update.

It makes perfect sense and we've been able to translate the Priorities of our Activities. 

Thanks again,

Jamie

[Request Search - Historic Updates not included]

Hi @James Ainsworth, how is the testing going?

[Increased Visibility of Activities]

Hi @Gerry,

were you able to find out how the timeline / activity will display an Activity that has been closed by someone else (i.e. not the owner).

 

Thanks,

Jamie

[Email auto routing replies visible to Customer via portal]

Hi @Bob Dickinson, any joy with this one?

[Document Owner = Team or Sharing with Teams]

Hi @Gerry,

 

Thanks for the reply.

We've run the latest update to Document manager and are still having the same issue - i.e. permissions applied / shared at the Library level do not apply to the documents within.

 

Regards,

Jamie

[Set / View priority against activities]

Hi @trevorharris,

 

We've noticed that you can now set a priority against a 'non-BPM' priority which is great.

Is there any way that we can update the priority names to reflect our Requests priorities? for example, we use P1 - P5 to assign Requests and would like to have our Activities with matching Priorities. 

Also, currently we cannot filter the Activity view on Priority - will this also be introduced?

 

Thanks,

Jamie

[Document Owner = Team or Sharing with Teams]

Hi @Gerry,

 

Thanks for the reply.

We've run the latest update to Document manager and are still having the same issue - i.e. permissions applied / shared at the Library level do not apply to the documents within.

 

Regards,

Jamie

[Email auto routing replies visible to Customer via portal]

Hi Bob,

Thanks for the update. Will keep an eye on here.

Regards,

Jamie