Michael Sharp
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Enhancement Requests
Posts posted by Michael Sharp
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Hi all, when we export data from Service Manager, we are finding issues with some requests as below which I suspect happens when a description field is too long for Excel to handle within a single cell.
Is there a way this can be remedied please as we get this very often?
Regards and thanks,
Mike.
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thanks @Steve Giller in the meantime is it possible to disable Hornbill chat?
Mike.
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@Steve Giller appreciate the jest but that doesn't answer my query! WhatsApp groups I've disbanded, SMS I'm trying to discourage, email and Zoom not used now which leaves Teams which we do actually want to use for collaboration exercises Hornbill simply can't service (outer-IT comms/projects) hence the question!
Regards and thanks,
Mike.
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Hi all,
Is there a way of skipping a task or manually editing/rectifying an in progress BPM? I've made an amateur mistake on a BPM (see below, the task has 2 buttons) and have corrected the underlying BPM however unable to sort this for the request now in progress?
Regards,
Mike.
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Is there a way (or anything on the roadmap) to integrate Teams chat with Hornbill chat? Or a way to disable chat in Hornbill if not? I'm trying to throttle down communication channels within the team as currently we have Teams, WhatsApp, Zoom, Hornbill, SMS, email!
Regards,
Mike.
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Unfortunately @Daniel Dekel I find it hard to recover from holidays!! :-)
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1 minute ago, Daniel Dekel said:
Hi @Michael Sharp,
We have in our backlog a story to create an additional full view for notifications and I believe we can also allow sorting options.
The current popup is very small and has limited space. Also, if you have many notifications you will never see these because they will always be at the end.We still have no time frame for this change.
Hope this is what you needed.
Regards,
Daniel.
Thanks @Daniel Dekel that is exactly my issue! Will try and whittle down (and keep down) my 130+ notifications in the meantime.....!
Regards,
Mike.
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Is it possible to change the order of notifications so that older items appear first? Appreciate this goes against the grain for all other websites but in a service driven environment, I would prefer to service older notifications first (order of queue).
Regards,
Mike.
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Thanks for resolving @Bob Dickinson - to confirm, I needed the following settings also applied as a pre-req
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24 minutes ago, Keith Stevenson said:
Micheal,
Can you confirm that this is no longer an issue. There was a new version of the front end this morning, but we have since rolled back.
Kind RegardsKeith Stevenson
perfect now thanks
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Also our other ADFS reliant applications are fine
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This is happening for us today (but not for me) - certificates seem fine???
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@Bob Dickinson my colleague Leah Openshaw (licenced Hornbill user if that counts) emailed into our helpdesk and the email was automatically applied to a request. Unfortunately I didn't get a notification or email!
Mike.
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I thought that but now doesn't seem to be auto adding to the request now....! Will have to do some more testing and come back to you. Presume if I apply the email to a request I still won't get the notification?
Regards,
Mike.
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Thanks for this @Bob Dickinson seems to have turned off my email alerts but hasn't enabled the notification in the notification bar?
Mike.
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Is there any way (per person) to stop emails being delivered to suggest that a request has been updated? I would rather we receive notifications within Hornbill instead?
Thanks,
Mike.
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I've set the following:
guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.hold
Setting is Team
ui.app.com.hornbill.servicemanager.operation.popup.values
I have un-ticked Owner from here
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2 minutes ago, James Ainsworth said:
Hi Michael,
Thanks for your post. I can see how this could be useful. We don't have any planned work at the moment for adding to the notices, but I'll keep this in mind for when we do.
Regards,
James
No problem, dishing this out by email too but can be copied and pasted in the shortest term thanks!
Mike.
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Hi, is it possible to hyperlink banner content? See below example of a URL combined with a custom field (input via a task) to make a Royal Mail tracking link for the customer:
Cheers,
Mike.
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We're looking to scale to other teams within our firm however having major issues with reporting which is stopping us dead. All reporting metrics etc are currently looking at the platform as a whole and I would like to be able to segregate each team/department. How is best to do this? My initial thought is to somehow leverage the service categories however I'm struggling to incorporate these into our widgets, measures, dashboards and reports.
Regards and thanks,
Mike.
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On 9/14/2020 at 9:07 AM, Steve Giller said:
Not if you delete it, then clear Deleted Items, however. Then the email and any attachments not added to the Request are gone forever.
We are looking into options internally, but I don't have any details on timescales.What I'm saying is Steve sorry is that the request will be tidy and attachments can always be added manually if wanted.
Mike.
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Also @Steve Giller obviously the content won't be lost as will be available in the original email. I want to limited what is AUTOMATICALLY attached from an inbound email.
Regards,
Mike.
Issue with exports from Service Manager
in Service Manager
Posted
this is an export from the requests view