Asset Management

[yelyah.nodrog]

Good afternoon,

We have been trying to update information on a Asset. 
when we click on the asses and then select Edit - select the dropdown for Physical Location infromation and edit it. Then click save. It does nothing. The button doesn't even register that i have clicked it. 
We have tried doing it on different Pc's, Different users access on hornbill & The admin account on hornbill aswell. Also we have used Chrome, Firefox, Internet explorer and Edge. The issue is happening on all of them.

It appears that it is a issue with windows 10 from what i can see. as it works on other pc's if they are not windows 10?

Any ideas?

Hayley.

Edited February 28, 2017 by yelyah.nodrog

[ArmandoDM]

Hello @yelyah.nodrog,

may I ask if the asset type related to the asset has set both "company" and "site" visible ?
If not, can you please make them both visible and try again ?

Regards,

Armando

[James Ainsworth]

Hi Hayley,

To follow on from Armando's post there is another post that describes a similar issue where there is a link between company and Site. The information in this post might help you with configuring this.

James

 

[yelyah.nodrog]

Morning @ArmandoDM,

No none of them were set to Company, only site, I have gone through and done this now and it appears to have worked. 

Thankyou @James Ainsworth for the link it was quite insightful, At least i know now why its happening and that a fix is being created.

Many thanks to both of you

Hayley