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Found 6 results

  1. Hello, I am not sure where this would fit in but guessing System Administration cover all other parts of the Hornbill? Anyway, I want to raise a request to add a new row onto Asset Type configuration setting. As we are preparing ourselves for 358 new smartphones that are expected to tomorrow or early next week and deadline is to completed them all and ready to hand out beginning of August so we really only have "8 working days* to complete it. So I want to prepare Excel spreadsheet to be ready for to input information to bulk upload all assets as soon it arrive however I have noticed one missing information that is vital for us and that is storage/memory size of the phone. I was quite surprised that it not on the list as I thought it should be. However I was puzzled when I downloaded template file and open to see that capacity column is visible (if that is for storage or memory size?), if so where would I see that information which is not visible on any list? Unless I am looking at the wrong place? Also if possible to add it as soon as possible before the roll out start in August? (would truly appreciate the swift update to reflect this). My workaround at the moment is to put in Description for storage or Model which we do not want to include. Thanks, Aaron
  2. Me again, Another request: would it be possible to have a "Copy" feature for services? (a bit like the "Save As..." for reports, measures, widgets, etc) Creating a new service from scratch can be particularly time consuming when you have to setup all catalogue items, SLAs, FAQs, feedback, etc. In most cases, when I need to create a new service I could really do with a simple copy of an existing service, and then modify only a couple of things. Would anybody else be interested in such feature too? Thanks in advance for any feedback!
  3. Good afternoon, We have been trying to update information on a Asset. when we click on the asses and then select Edit - select the dropdown for Physical Location infromation and edit it. Then click save. It does nothing. The button doesn't even register that i have clicked it. We have tried doing it on different Pc's, Different users access on hornbill & The admin account on hornbill aswell. Also we have used Chrome, Firefox, Internet explorer and Edge. The issue is happening on all of them. It appears that it is a issue with windows 10 from what i can see. as it works on other pc's if they are not windows 10? Any ideas? Hayley.
  4. Hello all, Does anyone know when we can expect a beta/release of the Hornbill Project Manager module? We are eagerly looking forward to taking a look at and using this! Also, is anything know about the features this module will contain? Best regards, Alex
  5. Hi all, We are currently using Hornbill as our Asset Management system for both internal and external customers. As a telecom company you can imagine we sell (and thus have to register) a lot of phones and other equipment. This mostly entails selecting the appropriate template and filling in all required fields. (asset tag, customer, date purchased, date delivered, etc) Would it be possible to further expand on the template functionality within Asset Manager so that when we select one type of phone all the repeating standard fields were already filled in? Think of model name and number, purchased from, and even purchase price, pruchased from, purchased on and received on dates if we would change the template for that batch . This would save us countless hours of typing the same thing over and over again. Is anyone else experiencing the same thing? How are you dealing with this? Thanks, Alex
  6. Hi all, We are currently using Hornbill as our Asset Management system for both internal and external customers. As a telecom company you can imagine we sell (and thus have to register) a lot of phones and other equipment. This mostly entails selecting the appropriate template and filling in all required fields. (asset tag, customer, date purchased, date delivered, etc) Would it be possible to further expand on the template functionality within Asset Manager so that when we select one type of phone all the repeating standard fields were already filled in? Think of model name and number, purchased from, and even purchase price, pruchased from, purchased on and received on dates if we would change the template for that batch . This would save us countless hours of typing the same thing over and over again. Is anyone else experiencing the same thing? How are you dealing with this? Thanks, Alex
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