Kelvin Posted April 13, 2016 Share Posted April 13, 2016 I am trying to set up a few Snippets how ever the drop down for Variable does not show Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 13, 2016 Share Posted April 13, 2016 Kelvin, Can you confirm that your instance has been updated to Service Manager 2.23.x? Link to comment Share on other sites More sharing options...
Kelvin Posted April 13, 2016 Author Share Posted April 13, 2016 Opps No I hadn't. All working now thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 13, 2016 Share Posted April 13, 2016 Great to hear that all is working. Link to comment Share on other sites More sharing options...
Guest gregmarcroftorc Posted April 13, 2016 Share Posted April 13, 2016 Hi James, I asked a similar question earlier but may as well reply in here. I think the version we have is 2.22.6? Is there a way to update it? Thanks Greg Link to comment Share on other sites More sharing options...
TrevorKillick Posted April 14, 2016 Share Posted April 14, 2016 Hi Greg Login to the Admin Tool, the link is under your profile image in the top right of Hornbill, head to the App Store and you can update Service Manager. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Guest gregmarcroftorc Posted April 14, 2016 Share Posted April 14, 2016 Hi Trevor, Thanks for that, I've now updated within the admin tool and can see the "insert variable" within Snippets. Greg Link to comment Share on other sites More sharing options...
Guest gregmarcroftorc Posted April 14, 2016 Share Posted April 14, 2016 Just another quick question too. It looks like there are a limited number of available variables at the moment. Is there any plan to add in any more? I would like to add "current date" as one, without having to manually type it out for example. Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 14, 2016 Share Posted April 14, 2016 Yes, to start with we have provided a set number of variables that relate to content on the requests but we are more than happy to look at adding more as we get feedback. Thanks for yours and we will see what we can to. Link to comment Share on other sites More sharing options...
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