Kelvin Posted February 3, 2016 Share Posted February 3, 2016 Is it possible to restrict some of the auto generated updates on the Requests Timeline "The request has been assigned to the team '1st Line Helpdesk' and the owner 'testuser' by the Business Process Engine" "testuser has been added to this request as a member" Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 3, 2016 Share Posted February 3, 2016 Kelvin You can control some of these via each BPM node itself which is making the change, with the setting the 'Update TimeLine' to manual setting and setting to No. I think there may be some default settings in the Service Manager -> Settings as well, but cannot seem to locate them at the moment. Cheers Martyn Link to comment Share on other sites More sharing options...
Kelvin Posted February 3, 2016 Author Share Posted February 3, 2016 Thanks Martyn, I was being blind Link to comment Share on other sites More sharing options...
Hornbill Staff DR Posted February 4, 2016 Share Posted February 4, 2016 Hi Kelvin, Martyn is correct in the fact that you can control timeline updates that are made by any BPM Automated Operation (the blue nodes). When configuring these noses there is an option "Update Timeline" which can be set to Yes/No. With regards to other timeline updates as a result of manual analyst actions, there is no capability to suppress these. The timeline is essentially acting as your audit trail, so you can see everything that happened during the life of the request. I think Martyn maybe referencing the default timeline Visibility Application settings which only control the visibility of the different types of post (Assign, Email, Update, etc) from the perspective of "Customer" or "Team", rather than completely suppressing the timeline post. These visibility settings look like: guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.xxxxxx Hope that helps, Dan Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 4, 2016 Share Posted February 4, 2016 Dan Thanks for the reminder, visibility options where indeed the ones I was thinking off. Cheers Martyn Link to comment Share on other sites More sharing options...
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