Unable to Manually Select Assessments in the BPM

[Alistair Young]

Hi all, 

... the clues are all in the title.

In Administration > Assessments, these are set as 'active'

In the BPM: requests > assessment > impact node has a drop-down arrow under Assessment > Manual, but! - nothing is listed. It allows me to type into the field but anything I key in vanishes.

 

I guess I am missing something! - any hints would be welcome. We've never been able to get around this so we've been unable to take advantage of impact assessments. Thanks!

[Steve Giller]

I can't see any issue in my Instance - I only have one Assessment configured but it shows as expected in the node's dropdown:

[James Ainsworth]

Hi Alistair,

 

Before an assessment will show, it requires that it also has an active question and answer and that the thresholds have been set. 

[Alistair Young]

Hi both, thanks for picking up,

The assessments have active questions / answers / weightings and the thresholds have been set [as have the impact/urgency levels], apologies I should have mentioned that in my initial post.

We've ended up with a number of 'test' assessments to try and coax it into availability in the BPM, nothing is showing in the node.

[James Ainsworth]

Can I ask what browser you are using? I've created a few assessments now and all are showing.  

[Steve Giller]

@Alistair Young

I've stepped through this to test:

• I added an Assessment - this did not appear in the Node's dropdown.
• I added a Question to the Assessment - this did not make it appear.
• I added Thresholds to the Assessment - this did not make it appear.
• I added an Answer to the Assessment's Question - it immediately appeared in the Node's dropdown (without even refreshing)
  

The only thing we haven't looked at here is whether you have Levels set up (Priorities and Impact/Urgencies) - if not does adding those make the Assessments available?

[Alistair Young]

Thanks for the response

Browser is Chrome, I tried Edge with the same result so ... most likely something we're doing wrong. They say a picture is worth a thousand words, so ...

Here's the assessments and thresholds:

Couple of test answers:

The answers to one of the questions:

The set-up for a question:

And finally: 

 

[Alistair Young]

I don't suppose there's any other tips to get this working, is there?

I've just tried setting up a fresh test assessment but again, no dice: nothing appears in the drop-down on the Assessment node when I select 'manual'.

Added some samey screenshots, can anyone see where I'm going wrong?

[James Ainsworth]

Hi @Alistair Young

I'm afraid that I still haven't been able to replicate this issue.  I'll try and do some more tests.  May I ask if this was an existing BPM node that you recently added to the workflow?  My only thought here is that maybe there is something wrong, some corruption, with that particular node behind the scenes.  You could try deleting that assessment node and then add it back in again to see if that makes a difference.  For obvious reasons, I don't have access to your data so I can't directly investigate the issue.  

[Alistair Young]

Hi @James Ainsworth

I did think similar but didn't add to my post - whilst I was making a new test assessment, I'd also created a fresh BPM that only contained the assessment node between the start and end nodes - the result is in the screenshot

Thanks, 

Alistair

[James Ainsworth]

I've had another go at trying to replicate it, but it still seems to be working for me every time.

You could have a look at the built-in browser developer tools, in particular with Chrome.

1. While Chrome is open and you are on the workflow view that has the assessment automation attributes open, use the F12 key to open the developer tools

2. Select the Network tab

3. Click on the Clear button to clear the view

4. In the workflow designer, click on the drop-down on the Assessment field

You should see some results on the right-hand side starting with the Response.  You should see all of the defined assessments shown here.  You can also click on the Preview tab, next to Response and see if there are any visible errors.

 

 

[Alistair Young]

@James Ainsworth apologies for missing your response, I'll have missed the notification. 

Not much to see on Chrome! - this is the response I get upon selecting the drop-down with the assessment set to manual. 

[PeterL]

 

[Alistair Young]

@James Ainsworth @Steve Giller I don't suppose there's any movement on this is there?

I've just deleted all the 'test' assessments we'd created and made a completely new one, as well as starting a fresh workflow with a single assessment node - I get the same blank field as seen in the screenshots. 

If there's any requirement to check our specific instance, I'm more than happy to agree to it. Otherwise I'm also happy to try anything else you suggest!

[Alistair Young]

Hi all, is there anything else I should try at my end?

Ta

[Steve G]

@Alistair Young 

Just to confim as discussed, this has been accepted as a defect by the development team and will be fixed in an upcoming update of Service Manager. Please check the release notes in the announcements forum for when this fix is deployed. 

Cheers,

Steve

[Alistair Young]

16 hours ago, Steve G said:

@Alistair Young 

Just to confim as discussed, this has been accepted as a defect by the development team and will be fixed in an upcoming update of Service Manager. Please check the release notes in the announcements forum for when this fix is deployed. 

Cheers,

Steve

Thanks for sorting it! - and please pass on my regards to Mr deWaal, much appreciated.