Jeremy Posted May 12 Share Posted May 12 When completing a task we used to be able to search (using the global search at the top) for the information that was contained within it. Eg But when we search for this information in the timeline: There are no results that are returned, it should return the request that this information is displayed within the timeline. Is there something that has changed, or is there something that we need to do to allow this information to be searchable? Link to comment Share on other sites More sharing options...
Steve Giller Posted May 12 Share Posted May 12 Does the User performing the Search have rights to view the Request? (i.e. are they the Customer or do they support the Service) Link to comment Share on other sites More sharing options...
Jeremy Posted May 15 Author Share Posted May 15 @Steve Giller yes they do Link to comment Share on other sites More sharing options...
Jeremy Posted May 19 Author Share Posted May 19 can I follow this up please, as we use this function a lot to find our equipment etc within Service Manager Link to comment Share on other sites More sharing options...
Jeremy Posted Thursday at 10:58 AM Author Share Posted Thursday at 10:58 AM we are still seeing this issue present to us,, which is becoming an issue for one of our teams who needs to be able to search for serial numbers that we enter into these tasks. Link to comment Share on other sites More sharing options...
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