will.good Posted February 21, 2023 Share Posted February 21, 2023 Hi, Is it possible to get a more detailed roadmap for Live Chat this year. I note there are a number of items on the Roadmap in Hornbill, however these are all incoming and there has been very little movement on this page in the past few months... Asking also as we have not seen any new changes to Live Chat since October. We are planning to attempt to shift a lot of our telephony customers over to live chat by the end of this quarter, so it would be good for us to know what is in the works. Link to comment Share on other sites More sharing options...
Steve Giller Posted March 14, 2023 Share Posted March 14, 2023 As far as I'm aware the Roadmap updates when a Release is made, as that is when the status of the cards changes. For example the completed cards will move on and create space for incoming cards to move to in progress, etc. Link to comment Share on other sites More sharing options...
will.good Posted March 14, 2023 Author Share Posted March 14, 2023 9 minutes ago, Steve Giller said: As far as I'm aware the Roadmap updates when a Release is made, as that is when the status of the cards changes. For example the completed cards will move on and create space for incoming cards to move to in progress, etc. Thank Steve. As mentioned above, we haven't seen any new changes to Live Chat since October, which is obviously quite a while. There is also nothing in the 90 Day Commit Lane or In Progress lane There are items in the incoming lane that have been there since March last year, it would be good for us to understand when we will see progress here 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 20, 2023 Share Posted March 20, 2023 On 3/14/2023 at 4:52 PM, will.good said: Thank Steve. As mentioned above, we haven't seen any new changes to Live Chat since October, which is obviously quite a while. There is also nothing in the 90 Day Commit Lane or In Progress lane There are items in the incoming lane that have been there since March last year, it would be good for us to understand when we will see progress here +1 for us. Link to comment Share on other sites More sharing options...
Emily Patrick Posted March 20, 2023 Share Posted March 20, 2023 On 3/14/2023 at 4:52 PM, will.good said: Thank Steve. As mentioned above, we haven't seen any new changes to Live Chat since October, which is obviously quite a while. There is also nothing in the 90 Day Commit Lane or In Progress lane There are items in the incoming lane that have been there since March last year, it would be good for us to understand when we will see progress here +1 for us too. 1 Link to comment Share on other sites More sharing options...
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