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Date Picker Wrong Format (US instead of UK)


MichaelB
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Hi,

We have implemented an Intelligent Capture form that uses a Date Picker field, which is showing up as US style date.

Despite the fact that I have UK format selected in my Windows settings and Chrome being set to UK language, it is showing as MM/DD/YYYY.

image.png.80c37190643ee1898eaad711f82571c8.png

Is there any way to set this correctly in the form?

Field info below.

image.png.e3812a8946ba4168faf710abcaef1543.png

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Hi @MichaelB

The dates should be formatted according to the logged on users regional settings within the profile settings as per screenshot so perhaps worth checking that first.  image.png

Hope that helps,

Kind Regards,

Dave

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Hi @MichaelB

Yes, the date/time formats on user profiles do determine the display of the date/time format on the Intelligent Capture forms.

Basic Users (users without subscription) still have date/time formats set against their accounts. 

If you are using the Customer Portal for Contacts (external customers), you need to configure the format for the portal which can be found under Platform Configuration->Customer Portal

image.png

 

Let us know if this helps and if you have any more questions.

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Hi @James Ainsworth

As previously said, this was already set to UK settings, which made no difference. I have now tried setting the following to no avail.

image.png.b4efbca2dea583f34b3724be3df72548.png

 

Still showing as US date on the form.

image.png.16335c6ed163f88cee1b176a3af4c522.png

 

P.S. I should clarify that I am using the Service Portal

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Apologies it appears I started another post about the same issue - original post below. I have updated the date format settings as above and will check again (we only had one of these set to UK, the rest were US) - thanks

 

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