Claire B Posted September 3, 2021 Share Posted September 3, 2021 Hi, When I schedule reports, within Administration area, to be emailed to our customers, rather than them receiving an email saying it is being sent from "ICT Department" (as they do when receiving notification of calls being raised although from a different mailbox), they see Hornbill as the Sender instead. Can there be the ability to change the sender name from Hornbill to something else e.g. ICT Department for webapp.view.usersPreferredMailbox? Thanks in advance. Link to comment Share on other sites More sharing options...
Claire B Posted September 21, 2021 Author Share Posted September 21, 2021 Hi, Can Hornbill please help with my query above? Thanks in advance. Link to comment Share on other sites More sharing options...
Victor Posted September 21, 2021 Share Posted September 21, 2021 @Claire B it is not possible to customise the From Address for reports distributed via email from Hornbill. Link to comment Share on other sites More sharing options...
Claire B Posted September 21, 2021 Author Share Posted September 21, 2021 Hi Victor - that is a shame. Is there the ability to adjust the email template somewhere so the customers can see the report comes from ICT department? Link to comment Share on other sites More sharing options...
Victor Posted September 21, 2021 Share Posted September 21, 2021 @Claire B I'm afraid that neither the from address nor the template can be adjusted/customised at this time. Link to comment Share on other sites More sharing options...
Claire B Posted September 21, 2021 Author Share Posted September 21, 2021 Thank you Victor. Link to comment Share on other sites More sharing options...
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