Changing Hornbill Prefix for webapp.view.usersPreferredMailbox

[Claire B]

Hi,

When I schedule reports, within Administration area, to be emailed to our customers, rather than them receiving an email saying it is being sent from "ICT Department" (as they do when receiving notification of calls being raised although from a different mailbox), they see Hornbill as the Sender instead.

Can there be the ability to change the sender name from Hornbill to something else e.g. ICT Department for webapp.view.usersPreferredMailbox?

Thanks in advance.

[Claire B]

Hi,

Can Hornbill please help with my query above? 

Thanks in advance.

[Victor]

@Claire B it is not possible to customise the From Address for reports distributed via email from Hornbill.

[Claire B]

Hi Victor - that is a shame. Is there the ability to adjust the email template somewhere so the customers can see the report comes from ICT department?

[Victor]

@Claire B I'm afraid that neither the from address nor the template can be adjusted/customised at this time.

[Claire B]

Thank you Victor.