Email templates

[Andrew Tasker]

A number of new default templates have been added in Service Manager we have noticed, however is there a way in which we are able to turn any of these off so any ones relevant to ourselves are not visible for selection?  I can find the option to delete any which we have created, however can't find any way of removing the default ones.

Thanks

[Chris Winship]

An option to hide specific email templates from analysts would be unbelievably helpful. We've been left with 100+ which are bespoke to specific scenarios in various BPMs and we don't want these visible to analysts. 

Yes, I am aware I can change and remove the area these are stored in under the email templates section, but that's a project in itself.  

[Ben Maddams]

+1 to this suggestion, we have multiple different teams using Hornbill, each having their own templates, and the sheer number we're ending up with
makes using them extremely difficult.

[Steve Giller]

It's probably worth adding your comments to

in order to prevent dilution.