Jump to content

Email templates

Andrew Tasker

Recommended Posts

A number of new default templates have been added in Service Manager we have noticed, however is there a way in which we are able to turn any of these off so any ones relevant to ourselves are not visible for selection?  I can find the option to delete any which we have created, however can't find any way of removing the default ones.


Link to comment
Share on other sites

An option to hide specific email templates from analysts would be unbelievably helpful. We've been left with 100+ which are bespoke to specific scenarios in various BPMs and we don't want these visible to analysts. 

Yes, I am aware I can change and remove the area these are stored in under the email templates section, but that's a project in itself. :) 

Link to comment
Share on other sites

  • 2 months later...
  • 1 year later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...