Ben Maddams

@Berto2002 Yes absolutely, I've heard nothing back about this since I posted weeks ago. -Ben

@Steve G Hi Steve, Thanks for the response, attempting to pass the AD updater package the proper format, but if I just take the value ouput from the date picker (e.g 2024-01-01) and try and stick a generic 00:00:00 at the end so it is accepted, with a preceeding space using the string utilities, Hornbill always removes the preceeding space. I've tried the concat tools and using a "space" seperator (which gets ignored), wedging a custom variable containing just a space in it between the date and time strings, (also gets ignored), doing a replace of "00:00:00" with " 00:00:00" on my final string (again, gets ignored), running out of ideas now. Is there any way to get the string utilities to recognise preceeding spaces in anything? Many thanks, Ben

Hello all, I'm trying to automate some of our automated account update tickets that we have passed from our HR system into HB. When a ticket comes in we'd like to send along the details via ITOM and have it update the AD record. At the moment dates come out of HB in this format: 2024-04-18T03:00:00.000Z The AD attribute "accountExpires" only takes a Int64 value, and while we can use the string utils to reduce the HB format down to Generalised Time Format, I can't work out a way of converting it further using the tools available inside the process designer. Has anyone run into this problem before? I'd imagine other people with AD integration are using Hornbill to update user records including this expiry field? Many thanks, Ben

@Steve G @Graham Thanks for all your assistance with this! Have just got back from Easter break and happy to report this has worked first time testing with no changes. Appreciate this was a bit of a back-and-forth and can't thank you enough. Looking forward to the options this opens up to our organisation. Ben

@Graham Some good news, after making some firewall changes against 11117 we're getting better results, but the output failure now seems to be: Package processing started as AD\XXXXXX. PID: 4988 Payload processing started as AD\XXXXXX. PID: 1924 #< CLIXML {{SISJobOutputParameterStart:errors}}No Attibutes provided{{SISJobOutputParameterEnd}} {{SISJobOutputParameterStart:outcome}}FAIL{{SISJobOutputParameterEnd}} HLAA <Objs Version="1.1.0.1" xmlns="http://schemas.microsoft.com/powershell/2004/04"><Obj S="progress" RefId="0"><TN RefId="0"><T>System.Management.Automation.PSCustomObject</T><T>System.Object</T></TN><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>0</PC><T>Processing</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="1"><TNRef RefId="0" /><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>25</PC><T>Processing</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="2"><TNRef RefId="0" /><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>50</PC><T>Processing</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="3"><TNRef RefId="0" /><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>75</PC><T>Processing</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="4"><TNRef RefId="0" /><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>100</PC><T>Processing</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="5"><TNRef RefId="0" /><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>100</PC><T>Completed</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="6"><TNRef RefId="0" /><MS><I64 N="SourceId">2</I64><PR N="Record"><AV>Preparing modules for first use.</AV><AI>0</AI><Nil /><PI>-1</PI><PC>-1</PC><T>Completed</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="7"><TNRef RefId="0" /><MS><I64 N="SourceId">3</I64><PR N="Record"><AV>Preparing modules for first use.</AV><AI>0</AI><Nil /><PI>-1</PI><PC>-1</PC><T>Completed</T><SR>-1</SR><SD> </SD></PR></MS></Obj><S S="Error">-OfficeName : The term '-OfficeName' is not recognized as the name of a _x000D__x000A_</S><S S="Error">cmdlet, function, script file, or operable program. Check the spelling of the _x000D__x000A_</S><S S="Error">name, or if a path was included, verify that the path is correct and try again._x000D__x000A_</S><S S="Error">At line:2 char:8_x000D__x000A_</S><S S="Error">+ -OfficeName_x000D__x000A_</S><S S="Error">+ ~~~~~~~~~~~_x000D__x000A_</S><S S="Error"> + CategoryInfo : ObjectNotFound: (-OfficeName:String) [], Command _x000D__x000A_</S><S S="Error"> NotFoundException_x000D__x000A_</S><S S="Error"> + FullyQualifiedErrorId : CommandNotFoundException_x000D__x000A_</S><S S="Error"> _x000D__x000A_</S></Objs> Processing output. The job was executed successfully.

@Graham Netstat produced the below: TCP 0.0.0.0:11117 XXXXXXXXX:0 LISTENING TCP 127.0.0.1:11117 XXXXXXXXX:61685 ESTABLISHED TCP 127.0.0.1:11117 XXXXXXXXX:61686 ESTABLISHED TCP 127.0.0.1:61685 XXXXXXXXX:11117 ESTABLISHED TCP 127.0.0.1:61686 XXXXXXXXX:11117 ESTABLISHED TCP [::]:11117 XXXXXXXXX:0 LISTENING I can open the status page on the browser using that URL without issue. As I test I tried to telnet to the admin box on 11117 and it timed out as well, probably firewall issue? "Connecting To 10.5.1.153...Could not open connection to the host, on port 11117: Connect failed" Many thanks, Ben

@Graham No the request times out, when trying that from my own device. Many thanks, Ben

Hi @Graham I've checked our AV endpoint monitoring against the DC and there doesn't appear to have been any executables blocked during the time we've been running the tests. I don't think its cancelling the package processing. Cheers, Ben

@Graham The first run seemed to be more succesful, the second (no Run-As) gave the same "No Heartbeat" message. This is the Debug Log from run one. Standard -------- 2024-03-26 16:12:49Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\05e41e62-5982-4185-b7a9-e73f5f66b87c\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-26 16:12:49Z Operation: Update 2024-03-26 16:12:49Z Analysing input parameters 2024-03-26 16:12:49Z Parameter: Name: UserIdentity Value:XXXX 2024-03-26 16:12:49Z Parameter: Name: GivenName Value: 2024-03-26 16:12:49Z Parameter: Name: Initials Value: 2024-03-26 16:12:49Z Parameter: Name: Surname Value: 2024-03-26 16:12:49Z Parameter: Name: City Value: 2024-03-26 16:12:49Z Parameter: Name: Company Value: 2024-03-26 16:12:49Z Parameter: Name: CountryCode Value: 2024-03-26 16:12:49Z Parameter: Name: Department Value: 2024-03-26 16:12:49Z Parameter: Name: Description Value: 2024-03-26 16:12:49Z Parameter: Name: DisplayName Value: 2024-03-26 16:12:49Z Parameter: Name: EmailAddress Value: 2024-03-26 16:12:49Z Parameter: Name: EmployeeID Value: 2024-03-26 16:12:49Z Parameter: Name: Manager Value: 2024-03-26 16:12:49Z Parameter: Name: OfficeName Value: XXXX 2024-03-26 16:12:49Z Parameter: Name: Phone Value: 2024-03-26 16:12:49Z Parameter: Name: PostalCode Value: 2024-03-26 16:12:49Z Parameter: Name: ProfilePath Value: 2024-03-26 16:12:49Z Parameter: Name: ScriptPath Value: 2024-03-26 16:12:49Z Parameter: Name: State Value: 2024-03-26 16:12:49Z Parameter: Name: StreetAddress Value: 2024-03-26 16:12:49Z Parameter: Name: Title Value: 2024-03-26 16:12:49Z Parameter: Name: MiddleName Value: 2024-03-26 16:12:49Z Parameter: Name: Server Value: 2024-03-26 16:12:49Z Parameter: Name: AccountExpires Value: 2024-03-26 16:12:49Z Parameter: Name: ProxyAddresses Value: 2024-03-26 16:12:49Z Parameter: Name: AdditionalAttributes Value: 2024-03-26 16:12:57Z Target platform: win3264 2024-03-26 16:12:57Z Command Type: ps1 2024-03-26 16:12:57Z Timeout: 60 2024-03-26 16:12:57Z Using executable C:\WINDOWS\system32/WindowsPowerShell\v1.0\PowerShell.exe 2024-03-26 16:12:57Z Plain text arguments: .\"ADUserUpdate.ps1" -UserIdentity "XXXXX" 2024-03-26 16:12:57Z Base64 arguments: LgBcACIAQQBEAFUAcwBlAHIAVQBwAGQAYQB0AGUALgBwAHMAMQAiACAAIAAtAFUAcwBlAHIASQBkAGUAbgB0AGkAdAB5ACAAIgBiAG0AYQA3ADAAawBnACIAIAAgACAAIAAgACAAIAAgACAAIAANAAoACQAJAAkACQAgACAAIAAtAE8AZgBmAGkAYwBlAE4AYQBtAGUADQAKAAkACQAJAAkAIgBIAEwAQQBBACIAIAAgACAADQAKAAkACQAJAAkAIAAgACAAIAAgACAADQAKAAkACQAJAAkA 2024-03-26 16:13:13Z Processing result: Exit Success Full ---- 2024-03-26 16:12:49Z Log filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\05e41e62-5982-4185-b7a9-e73f5f66b87c\Processing.log 2024-03-26 16:12:49Z Local computer name: KPPADMIN02 2024-03-26 16:12:49Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\05e41e62-5982-4185-b7a9-e73f5f66b87c\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-26 16:12:49Z Operation: Update 2024-03-26 16:12:49Z XML result filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\05e41e62-5982-4185-b7a9-e73f5f66b87c\Result.xml 2024-03-26 16:12:49Z Timeout: 60 2024-03-26 16:12:49Z Encoded parameters: 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2024-03-26 16:12:49Z Encoded credentials: RMFrQFMVdXvfl5MRvBNLUrH8QwNHF3CeioK1TGCfUO-TsWEwS2TMFuHY3OOAs3M7Mgq8vdFJC19IEKGpWoIEkcw2JDIsnFwU9TT61iUm-Ro 2024-03-26 16:12:49Z Callback context: zEmgs7Gp31vYr23mB4kYjIXvYis_uEMG51ke4_KbXAx8MWKJORKBIh9faqQ8-6QZ9gAStYQpeveDemPQAVNc43aDJVxmbpUMiGF67RmJEVwyMehFccOQ-V4eJPlUhPm_naUKnkVjgk2uduVcVzpxfnOD1FGxMSkB9l8CoU9Y06Y1lwi-AvjTLarHrFhtuRwsZMpRxZMkl5C37-9Y91pw3BOB6KIigWNAUP4n8_opSVb-BU2h-n-2F89F3BN0m6vsY9H_wJZG-bJPFeMK8wkVb4v3vRH8mgq3YH-2rgr_r_YKOMkf0DwkiQZTSrQbGNtCR6zMJ6IFPFtladytjtlRNsD5f-FRyb0iXy32db5d4jT9 2024-03-26 16:12:49Z Logging prologue: Q29ubmVjdGlvbiBwcm90b2NvbDogV2luUk0= 2024-03-26 16:12:49Z Log line prefix: P 2024-03-26 16:12:49Z Connection protocol: WinRM 2024-03-26 16:12:49Z Package processing started as AD\XXXXX PID: 30240 2024-03-26 16:12:49Z Analysing input parameters 2024-03-26 16:12:49Z Parameter: Name: UserIdentity Value: XXXXX 2024-03-26 16:12:49Z Parameter: Name: GivenName Value: 2024-03-26 16:12:49Z Parameter: Name: Initials Value: 2024-03-26 16:12:49Z Parameter: Name: Surname Value: 2024-03-26 16:12:49Z Parameter: Name: City Value: 2024-03-26 16:12:49Z Parameter: Name: Company Value: 2024-03-26 16:12:49Z Parameter: Name: CountryCode Value: 2024-03-26 16:12:49Z Parameter: Name: Department Value: 2024-03-26 16:12:49Z Parameter: Name: Description Value: 2024-03-26 16:12:49Z Parameter: Name: DisplayName Value: 2024-03-26 16:12:49Z Parameter: Name: EmailAddress Value: 2024-03-26 16:12:49Z Parameter: Name: EmployeeID Value: 2024-03-26 16:12:49Z Parameter: Name: Manager Value: 2024-03-26 16:12:49Z Parameter: Name: OfficeName Value: XXXX 2024-03-26 16:12:49Z Parameter: Name: Phone Value: 2024-03-26 16:12:49Z Parameter: Name: PostalCode Value: 2024-03-26 16:12:49Z Parameter: Name: ProfilePath Value: 2024-03-26 16:12:49Z Parameter: Name: ScriptPath Value: 2024-03-26 16:12:49Z Parameter: Name: State Value: 2024-03-26 16:12:49Z Parameter: Name: StreetAddress Value: 2024-03-26 16:12:49Z Parameter: Name: Title Value: 2024-03-26 16:12:49Z Parameter: Name: MiddleName Value: 2024-03-26 16:12:49Z Parameter: Name: Server Value: 2024-03-26 16:12:49Z Parameter: Name: AccountExpires Value: 2024-03-26 16:12:49Z Parameter: Name: ProxyAddresses Value: 2024-03-26 16:12:49Z Parameter: Name: AdditionalAttributes Value: 2024-03-26 16:12:57Z Target platform: win3264 2024-03-26 16:12:57Z Command Type: ps1 2024-03-26 16:12:57Z Timeout: 60 2024-03-26 16:12:57Z Using the native variant of PowerShell 2024-03-26 16:12:57Z Using executable C:\WINDOWS\system32/WindowsPowerShell\v1.0\PowerShell.exe 2024-03-26 16:12:57Z Plain text arguments: .\"ADUserUpdate.ps1" -UserIdentity "XXXXX" 2024-03-26 16:12:57Z Base64 arguments: LgBcACIAQQBEAFUAcwBlAHIAVQBwAGQAYQB0AGUALgBwAHMAMQAiACAAIAAtAFUAcwBlAHIASQBkAGUAbgB0AGkAdAB5ACAAIgBiAG0AYQA3ADAAawBnACIAIAAgACAAIAAgACAAIAAgACAAIAANAAoACQAJAAkACQAgACAAIAAtAE8AZgBmAGkAYwBlAE4AYQBtAGUADQAKAAkACQAJAAkAIgBIAEwAQQBBACIAIAAgACAADQAKAAkACQAJAAkAIAAgACAAIAAgACAADQAKAAkACQAJAAkA 2024-03-26 16:12:57Z Console Output: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\05e41e62-5982-4185-b7a9-e73f5f66b87c\4179695a-d920-4800-971c-248b2e1a752b\Output/Output.txt 2024-03-26 16:13:13Z Processing result: Exit Success The Monitor Tab Produces the following: Package processing started as AD\XXXX. PID: 30240 Payload processing started as AD\XXXX. PID: 27280 #< CLIXML {{SISJobOutputParameterStart:errors}}Get-ADUser: Unable to contact the server. This may be because this server does not exist, it is currently down, or it does not have the Active Directory Web Services running.{{SISJobOutputParameterEnd}} {{SISJobOutputParameterStart:outcome}}FAIL{{SISJobOutputParameterEnd}} HLAA <Objs Version="1.1.0.1" xmlns="http://schemas.microsoft.com/powershell/2004/04"><S S="warning">Error initializing default drive: 'Unable to contact the server. This may be because this server does not exist, it is currently down, or it does not have the Active Directory Web Services running.'.</S><Obj S="progress" RefId="0"><TN RefId="0"><T>System.Management.Automation.PSCustomObject</T><T>System.Object</T></TN><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Preparing modules for first use.</AV><AI>0</AI><Nil /><PI>-1</PI><PC>-1</PC><T>Completed</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="1"><TNRef RefId="0" /><MS><I64 N="SourceId">2</I64><PR N="Record"><AV>Preparing modules for first use.</AV><AI>0</AI><Nil /><PI>-1</PI><PC>-1</PC><T>Completed</T><SR>-1</SR><SD> </SD></PR></MS></Obj><S S="Error">-OfficeName : The term '-OfficeName' is not recognized as the name of a cmdlet, function, script file, or operable _x000D__x000A_</S><S S="Error">program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again._x000D__x000A_</S><S S="Error">At line:2 char:8_x000D__x000A_</S><S S="Error">+ -OfficeName_x000D__x000A_</S><S S="Error">+ ~~~~~~~~~~~_x000D__x000A_</S><S S="Error"> + CategoryInfo : ObjectNotFound: (-OfficeName:String) [], CommandNotFoundException_x000D__x000A_</S><S S="Error"> + FullyQualifiedErrorId : CommandNotFoundException_x000D__x000A_</S><S S="Error"> _x000D__x000A_</S></Objs> Processing output. The job was executed successfully. It says the job finished successfull - But check the AD record for the test change, there has been no difference. Please let me know if you need more info. Many thanks, Ben

@Graham As requested 2024-03-26 13:52:51Z [INFO]:[GENERAL]:[25208] Processing job: 26, type=package 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Executing package job: 26 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Executer filename: C:\Program Files\Hornbill\Site Integration Server\exec\win\x86\EspSisExec.exe 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Package filename: C:\ProgramData\Hornbill\Site Integration Server\packages\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Target: KPPADDC01 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Protocol: WinRM 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Package: Active Directory User Management 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Operation: Update 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Callback context: zEmgs7Gp31vYr23mB4kYjIXvYis_uEMG51ke4_KbXAx8MWKJORKBIh9faqQ8-6QZ9gAStYQpeveDemPQAVNc43aDJVxmYZUMiGF67RmJEVwyMehFccOQ-V4eJPlUhIa_naUKnkVjgk2uduVcVzpxfnOD1FGxMSkB9l8CoU9Y06Y1lwi-AvjTLarHrFhtuRwsZMpRxZMkl5C37-9Y91pw3BOB6KIigWNAUP4n8_opSVb-BU2h-n-2F89F3BN0m6vsY9H_wJZG-bJPFeMK8wkVb4v3vRH8mgq3YH-2rgr_r_YLMccT0TYtiARYTLQbGNtCR6zMJ6IFPFtladytjtlRNsD5f-FRyb0iXy32db5d4jT9 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Timeout: 60 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Encoded parameters: okpfR9fnZEwMovC0_-G_42TYE2Mo5b75u0qQUTTgsa6mx5GSj7HFkit8--pAYT5phA0eaL4rLSF7-3SCmrveB88s8xKb5-G-lMfS_T6C3w1eplsxBJGt19jIrFbDTjXNpAAgc5LhHQgq_1zJCX7oVVzNf5ecVrymJIIQZpT1wX79RVrlNAnnKZjP8BgmhyguX9wX9upG6L4MOxv31xBMIqAvUm8z1kgnUrTGgjY7tZRkAoNXgNwW_zuqbSKnL0Wp16nUpzw4ZXKrss_SQxXS_IfKnimajbRXCMtfbNDAwXUnRWi9nC1YFC1UZYbvdN0ASpIfiW0sjZx5bqqnUUm2doIkJ4bB9BcuT_zH9VvPjCkh1PRjehM10RUEQYNIRffr3WSODLDOU-KwCC2iqQx5y1Yg7ZLbruqlfpK1b9KXRJLqxD7BQRJjZntrHEOCDiEnQns9ITOxYh32EfGfrpjXZLIo4SvqIBj8T6GbbshVMxOBctY1Q493jyh-foSPSQ9xHWFVxV578uulIpMQXHmJRIchbjq-lFquT6tK6u5tgtCST3re4MB7WghUOcoucI-gJexiqyYeQ8AtcnG94sW84ykqlaGfWGaxdWjJvul5G_hnQ-rnJRBi-FX8GkyB-j9vOd_29K5Hg0XVtY1VtB3CQlsFcbODgGY2H3n2QMdy4-bF6_b0yxmocPb6DihsN5u0BvM6TMgJ4cTetNd0U02o1a6BD9x064qyjnDLsu9LC7fnUDaaJeX5NzSImMn-8KGlYZB-Ac2wN-HoYp_jUj6hNX5o2Acjl-yg64eLlP57-kKp_25ZZiBLIYVTldMDEAqM2AIT7kie5cmqXHSUwM5B0ZooTmO2XPXw5WAoW_yxWQOJt9acITToWAAxDM1w8by2F-iGRE2UvcVMgnX1nspUElF3N6YjsyMXUV1s9nPoNJhAgGNUS5RAmnQr7-q9jPzf25gXyAUIkjKn4MHkZpcrT_5GSwuN0MfHDXZsTSIgipbeUIXG1qvOZ5e0Ep_GlYgCaVHA2LHgRrG1ZmFjfVVFT6-Bp2KeZ6ORCG1VU2QPgtpzX5sXzK4lgvXbJ21rexvfOJanJuWWpfs5Y3zu58rYP94-cAWuuWIJlexsWkqetFV2bTXfFCK5vzsC4roChwqanG9izb2YcCrHnD9f2Xa4bnhZePBKj9oIWY5HdUb95N1wK0ZuxLPDo8qQDdUDMD4EApc8r-E1elvCb_89hrdbEF_mDIvS0jINpH65Ipf8XZndcgx60zuwjtOI_iAsTI959IJvaXF7NL2GsxcnbQJ_BrTWEx7zNBIzld0MsIpcTZvBYd50Ys8FYxewt0PSKjN5uRnec3nI5ZG4RiHKDyR3UDwN4yEV80UijrCE4YWS9DNL3GkngSJnt3yB7o1ndD_Qa7Cr-oM1zKrm4xOtA45UsSE9ZdlTSEzcWTlkdbzimFgg3Fcz-M1idK23S5vBi_AY2AWZiA8ZKC3zBwPKBVwxQ6DGxclofxFdlLFextqU7bin5W12X7psgQzVKRRdbP3RMH0qEvtSt9wKKq0bCmeyf1Y0sjfJX_nVlRnCBStm9q-HOtlkU1iLiaq5Ot8GR7gN8zsqXzIb2zpV0Yq5MSpxcx-baxwf9gZ9rrf7VUGGM6e5L8Rq1AX90hKy_4LIxT7V-s3szpAQpmm51CALe1W4uwHDVmubzyXnyul8LUOeJ-ix4SnESYwtoJcyfvHCnTfDTOrdNfvYhTJLnwM9c7iu76s3WiGcdYdEv3UlwlZS2vtrrxPPIwf61QmjApD_ds6rgmM3-dfN10GZfTgSsqLanBZkgLhL5cujwrunP73co53wgULx5XQNXvOiA370Ou_wiHgDAddRi9PH5sIeQeJPrG4wiEzhUjIw_rAxAxh0Se9OnSOWiuTC01VtpCtkXBqHDpvUEHnW2LWjzmh10v3JdGXdXYq91BtuKFsw1OmjjZJaeZjlQx-mteTXEDcZuDZQJ_pNqa13nZ_YCVDnss10ZgDOQrLsAc5swmSZ6VZWdt1BgJmZYbyAIaUOjeZPMEd2EXMiUR1E4x0-I2O449LRzr5LR9T5r4c2vtpHuGPvKTBBEWQGZilXNZGVV4ViIcV4oAbfBuHUG9hb-I0_zJ3jGhJk7GP_MgpkgxvI1qaXf6R0YimdAGnatGqofFp9wNWOYtcdDSa6VuQ2kgGbI1erjY5dQkGQ8gJKfDMYwsJvtr82G92X9XufLQWthVkIZBaebqfa94HjuCgPz3aM-TfKsRD87UxXcQG52SuWs6RBdQ7FaJZ4oP-W6jnahTB0g7G5A-8GsPRKPogQcGR83afVPfR7hk2c74ckCC6aJ4rp967xIrX1DxCzALBzf6m4bb-1YlXrSweMaXr8O1C9GLF4vdB6DmTl8iYfy_EDRZ98QLc9Svogf4MkuDnFWhZBCmKuS_1tQQXJyxniX0R9ijJEw2wdgdn-SoOgIMfG7DiwW4jcRzala83kxws17rYO7rzT5wovoZwnQMTXfNTtI2Fn_YrW499Ph7t2eFpjOPPCUk-EW9e0aE3rsPxSpVqO4U15nTPgLoxdTk81Y6dMo-Y9KvxTDr4QenySPG9sucT2d2HGDW2jbTn1LSAysRyG3hI_OQGNu-dKSGRcnzCVryvGWf5T4_8Fa-4OqMra5zFFgXlnpI7r-ZN8n_qL10hyk2ffSCv8ht-2RAeSz88Qlbljeoh7H5iqVl0HOo4ZaWSkLNxN52_6KTMbQQ92g0JX7T0m60YZylY_P7dmUgQb5NaSUCAzFCTwr9iiBtZQO76578UGTk2XWlOWRfUEMtCaTn5WnljA7TLgv5YEwZCjJW83W7bIzusexEr2YcS9tkjRudGn1pQYqeeLo_ZaaJK6lQj-OuFXxkJMBgZEumCoAz--6CM6wkih9qiTv976CKlf0j32q4CF-jViHR0 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Encoded credentials: RMFrQFMVdXvfl5MRvBNLUrH8QwNHF3CeioK1TGCfUO-TsWEwS2TMFuHY3OOAs3M7Mgq8vdFJC199A7CuUacSwbVVTFdj1yJ7nuuxlW9NEKh6e-CEgvTD8lwM1--RTBK9eqfR0EXJs8Z9ynpPKrzZzGy-907QbBA_dhZeSJVkV-QTkBBT20s3-M_RyL1Lp0Xzlc1EKfGipx3eEMH2yBUJ-j3EbBiEGQywTfbkNMpJdMWWxsKwpwVE 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Logging prologue: Q29ubmVjdGlvbiBwcm90b2NvbDogV2luUk0= 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Impersonating XXXXXXX against XXXXXXXXX. 2024-03-26 13:52:53Z [INFO]:[GENERAL]:[28912] Running command line: "C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\3f37b055-6724-4ccd-9c25-8ede503c2e44\EspSisExec.exe" -target "KPPADDC01" -mode package -packageFilename "C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\3f37b055-6724-4ccd-9c25-8ede503c2e44\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg" -xmlResultFilename "C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\3f37b055-6724-4ccd-9c25-8ede503c2e44\Result.xml" -operation "Update" -callbackContext "zEmgs7Gp31vYr23mB4kYjIXvYis_uEMG51ke4_KbXAx8MWKJORKBIh9faqQ8-6QZ9gAStYQpeveDemPQAVNc43aDJVxmYZUMiGF67RmJEVwyMehFccOQ-V4eJPlUhIa_naUKnkVjgk2uduVcVzpxfnOD1FGxMSkB9l8CoU9Y06Y1lwi-AvjTLarHrFhtuRwsZMpRxZMkl5C37-9Y91pw3BOB6KIigWNAUP4n8_opSVb-BU2h-n-2F89F3BN0m6vsY9H_wJZG-bJPFeMK8wkVb4v3vRH8mgq3YH-2rgr_r_YLMccT0TYtiARYTLQbGNtCR6zMJ6IFPFtladytjtlRNsD5f-FRyb0iXy32db5d4jT9" -timeout 60 -encodedParameters "okpfR9fnZEwMovC0_-G_42TYE2Mo5b75u0qQUTTgsa6mx5GSj7HFkit8--pAYT5phA0eaL4rLSF7-3SCmrveB88s8xKb5-G-lMfS_T6C3w1eplsxBJGt19jIrFbDTjXNpAAgc5LhHQgq_1zJCX7oVVzNf5ecVrymJIIQZpT1wX79RVrlNAnnKZjP8BgmhyguX9wX9upG6L4MOxv31xBMIqAvUm8z1kgnUrTGgjY7tZRkAoNXgNwW_zuqbSKnL0Wp16nUpzw4ZXKrss_SQxXS_IfKnimajbRXCMtfbNDAwXUnRWi9nC1YFC1UZYbvdN0ASpIfiW0sjZx5bqqnUUm2doIkJ4bB9BcuT_zH9VvPjCkh1PRjehM10RUEQYNIRffr3WSODLDOU-KwCC2iqQx5y1Yg7ZLbruqlfpK1b9KXRJLqxD7BQRJjZntrHEOCDiEnQns9ITOxYh32EfGfrpjXZLIo4SvqIBj8T6GbbshVMxOBctY1Q493jyh-foSPSQ9xHWFVxV578uulIpMQXHmJRIchbjq-lFquT6tK6u5tgtCST3re4MB7WghUOcoucI-gJexiqyYeQ8AtcnG94sW84ykqlaGfWGaxdWjJvul5G_hnQ-rnJRBi-FX8GkyB-j9vOd_29K5Hg0XVtY1VtB3CQlsFcbODgGY2H3n2QMdy4-bF6_b0yxmocPb6DihsN5u0BvM6TMgJ4cTetNd0U02o1a6BD9x064qyjnDLsu9LC7fnUDaaJeX5NzSImMn-8KGlYZB-Ac2wN-HoYp_jUj6hNX5o2Acjl-yg64eLlP57-kKp_25ZZiBLIYVTldMDEAqM2AIT7kie5cmqXHSUwM5B0ZooTmO2XPXw5WAoW_yxWQOJt9acITToWAAxDM1w8by2F-iGRE2UvcVMgnX1nspUElF3N6YjsyMXUV1s9nPoNJhAgGNUS5RAmnQr7-q9jPzf25gXyAUIkjKn4MHkZpcrT_5GSwuN0MfHDXZsTSIgipbeUIXG1qvOZ5e0Ep_GlYgCaVHA2LHgRrG1ZmFjfVVFT6-Bp2KeZ6ORCG1VU2QPgtpzX5sXzK4lgvXbJ21rexvfOJanJuWWpfs5Y3zu58rYP94-cAWuuWIJlexsWkqetFV2bTXfFCK5vzsC4roChwqanG9izb2YcCrHnD9f2Xa4bnhZePBKj9oIWY5HdUb95N1wK0ZuxLPDo8qQDdUDMD4EApc8r-E1elvCb_89hrdbEF_mDIvS0jINpH65Ipf8XZndcgx60zuwjtOI_iAsTI959IJvaXF7NL2GsxcnbQJ_BrTWEx7zNBIzld0MsIpcTZvBYd50Ys8FYxewt0PSKjN5uRnec3nI5ZG4RiHKDyR3UDwN4yEV80UijrCE4YWS9DNL3GkngSJnt3yB7o1ndD_Qa7Cr-oM1zKrm4xOtA45UsSE9ZdlTSEzcWTlkdbzimFgg3Fcz-M1idK23S5vBi_AY2AWZiA8ZKC3zBwPKBVwxQ6DGxclofxFdlLFextqU7bin5W12X7psgQzVKRRdbP3RMH0qEvtSt9wKKq0bCmeyf1Y0sjfJX_nVlRnCBStm9q-HOtlkU1iLiaq5Ot8GR7gN8zsqXzIb2zpV0Yq5MSpxcx-baxwf9gZ9rrf7VUGGM6e5L8Rq1AX90hKy_4LIxT7V-s3szpAQpmm51CALe1W4uwHDVmubzyXnyul8LUOeJ-ix4SnESYwtoJcyfvHCnTfDTOrdNfvYhTJLnwM9c7iu76s3WiGcdYdEv3UlwlZS2vtrrxPPIwf61QmjApD_ds6rgmM3-dfN10GZfTgSsqLanBZkgLhL5cujwrunP73co53wgULx5XQNXvOiA370Ou_wiHgDAddRi9PH5sIeQeJPrG4wiEzhUjIw_rAxAxh0Se9OnSOWiuTC01VtpCtkXBqHDpvUEHnW2LWjzmh10v3JdGXdXYq91BtuKFsw1OmjjZJaeZjlQx-mteTXEDcZuDZQJ_pNqa13nZ_YCVDnss10ZgDOQrLsAc5swmSZ6VZWdt1BgJmZYbyAIaUOjeZPMEd2EXMiUR1E4x0-I2O449LRzr5LR9T5r4c2vtpHuGPvKTBBEWQGZilXNZGVV4ViIcV4oAbfBuHUG9hb-I0_zJ3jGhJk7GP_MgpkgxvI1qaXf6R0YimdAGnatGqofFp9wNWOYtcdDSa6VuQ2kgGbI1erjY5dQkGQ8gJKfDMYwsJvtr82G92X9XufLQWthVkIZBaebqfa94HjuCgPz3aM-TfKsRD87UxXcQG52SuWs6RBdQ7FaJZ4oP-W6jnahTB0g7G5A-8GsPRKPogQcGR83afVPfR7hk2c74ckCC6aJ4rp967xIrX1DxCzALBzf6m4bb-1YlXrSweMaXr8O1C9GLF4vdB6DmTl8iYfy_EDRZ98QLc9Svogf4MkuDnFWhZBCmKuS_1tQQXJyxniX0R9ijJEw2wdgdn-SoOgIMfG7DiwW4jcRzala83kxws17rYO7rzT5wovoZwnQMTXfNTtI2Fn_YrW499Ph7t2eFpjOPPCUk-EW9e0aE3rsPxSpVqO4U15nTPgLoxdTk81Y6dMo-Y9KvxTDr4QenySPG9sucT2d2HGDW2jbTn1LSAysRyG3hI_OQGNu-dKSGRcnzCVryvGWf5T4_8Fa-4OqMra5zFFgXlnpI7r-ZN8n_qL10hyk2ffSCv8ht-2RAeSz88Qlbljeoh7H5iqVl0HOo4ZaWSkLNxN52_6KTMbQQ92g0JX7T0m60YZylY_P7dmUgQb5NaSUCAzFCTwr9iiBtZQO76578UGTk2XWlOWRfUEMtCaTn5WnljA7TLgv5YEwZCjJW83W7bIzusexEr2YcS9tkjRudGn1pQYqeeLo_ZaaJK6lQj-OuFXxkJMBgZEumCoAz--6CM6wkih9qiTv976CKlf0j32q4CF-jViHR0" -encodedCredentials "RMFrQFMVdXvfl5MRvBNLUrH8QwNHF3CeioK1TGCfUO-TsWEwS2TMFuHY3OOAs3M7Mgq8vdFJC199A7CuUacSwbVVTFdj1yJ7nuuxlW9NEKh6e-CEgvTD8lwM1--RTBK9eqfR0EXJs8Z9ynpPKrzZzGy-907QbBA_dhZeSJVkV-QTkBBT20s3-M_RyL1Lp0Xzlc1EKfGipx3eEMH2yBUJ-j3EbBiEGQywTfbkNMpJdMWWxsKwpwVE" -loggingPrologue "Q29ubmVjdGlvbiBwcm90b2NvbDogV2luUk0=" -logLinePrefix "P" 2024-03-26 13:53:04Z [INFO]:[SYSTEM]:[28964] Checking availability of new versions from https://files.hornbill.com/sis/live/catalog.xml 2024-03-26 13:53:07Z [INFO]:[SYSTEM]:[28964] Read catalog, 892 bytes 2024-03-26 13:53:07Z [INFO]:[SYSTEM]:[28964] Catalog loaded successfully 2024-03-26 13:53:24Z [ERROR]:[GENERAL]:[28912] The process failed to run. The process was started, but was terminated. No heartbeat has been received. 2024-03-26 13:53:24Z [INFO]:[GENERAL]:[28912] XML Result document: 2024-03-26 13:53:24Z [INFO]:[GENERAL]:[28912] Result: NoResponse 2024-03-26 13:53:24Z [INFO]:[GENERAL]:[28912] Setting job 26 status to awol 2024-03-26 13:54:13Z [INFO]:[SYSTEM]:[28964] Checking availability of new versions from https://files.hornbill.com/sis/live/catalog.xml 2024-03-26 13:54:13Z [INFO]:[SYSTEM]:[28964] Read catalog, 892 bytes 2024-03-26 13:54:13Z [INFO]:[SYSTEM]:[28964] Catalog loaded successfully

Has anyone run into this, and is available to assist? Many thanks, Ben

Hi @Graham This is the entireity of the debug log from yesterday: Standard -------- 2024-03-25 16:13:52Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-25 16:13:52Z Operation: Update Full ---- 2024-03-25 16:13:52Z Log filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\Processing.log 2024-03-25 16:13:52Z Local computer name: KPPADDC01 2024-03-25 16:13:52Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-25 16:13:52Z Operation: Update 2024-03-25 16:13:52Z XML result filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\Result.xml 2024-03-25 16:13:52Z Timeout: 60 2024-03-25 16:13:52Z Encoded parameters: okpfR9fnZEwMovC0_-G_42TYE2Mo5b75u0qQUTTgsa6mx5GSj7HFkit8--pAYT5phA0eaL4rLSF7-3SCmrveB88s8xKb5-G-lMfS_T6C3w1eplsxBJGt19jIrFbDTjXNpAAgc5LhHQgq_1zJCX7oVVzNf5ecVrymJIIQZpT1wX79RVrlNAnnKZjP8BgmhyguX9wX9upG6L4MOxv31xBMIqAvUm8z1kgnUrTGgjY7tZRkAoNXgNwW_zuqbSKnL0Wp16nUpzw4ZXKrss_SQxXS_IfKnimajbRXCMtfbNDAwXUnRWi9nC1YFC1UZYbvdN0ASpIfiW0sjZx5bqqnUUm2doIkJ4bB9BcuT_zH9VvPjCkh1PRjehM10RUEQYNIRffr3WSODLDOU-KwCC2iqQx5y1Yg7ZLbruqlfpK1b9KXRJLqxD7BQRJjZntrHEOCDiEnQns9ITOxYh32EfGfrpjXZLIo4SvqIBj8T6GbbshVMxOBctY1Q493jyh-foSPSQ9xHWFVxV578uulIpMQXHmJRIchbjq-lFquT6tK6u5tgtCST3re4MB7WghUOcoucI-gJexiqyYeQ8AtcnG94sW84ykqlaGfWGaxdWjJvul5G_hnQ-rnJRBi-FX8GkyB-j9vOd_29K5Hg0XVtY1VtB3CQlsFcbODgGY2H3n2QMdy4-bF6_b0yxmocPb6DihsN5u0BvM6TMgJ4cTetNd0U02o1a6BD9x064qyjnDLsu9LC7fnUDaaJeX5NzSImMn-8KGlYZB-Ac2wN-HoYp_jUj6hNX5o2Acjl-yg64eLlP57-kKp_25ZZiBLIYVTldMDEAqM2AIT7kie5cmqXHSUwM5B0ZooTmO2XPXw5WAoW_yxWQOJt9acITToWAAxDM1w8by2F-iGRE2UvcVMgnX1nspUElF3N6YjsyMXUV1s9nPoNJhAgGNUS5RAmnQr7-q9jPzf25gXyAUIkjKn4MHkZpcrT_5GSwuN0MfHDXZsTSIgipbeUIXG1qvOZ5e0Ep_GlYgCaVHA2LHgRrG1ZmFjfVVFT6-Bp2KeZ6ORCG1VU2QPgtpzX5sXzK4lgvXbJ21rexvfOJanJuWWpfs5Y3zu58rYP94-cAWuuWIJlexsWkqetFV2bTXfFCK5vzsC4roChwqanG9izb2YcCrHnD9f2Xa4bnhZePBKj9oIWY5HdUb95N1wK0ZuxLPDo8qQDdUDMD4EApc8r-E1elvCb_89hrdbEF_mDIvS0jINpH65Ipf8XZndcgx60zuwjtOI_iAsTI959IJvaXF7NL2GsxcnbQJ_BrTWEx7zNBIzld0MsIpcTZvBYd50Ys8FYxewt0PSKjN5uRnec3nI5ZG4RiHKDyR3UDwN4yEV80UijrCE4YWS9DNL3GkngSJnt3yB7o1ndD_Qa7Cr-oM1zKrm4xOtA45UsSE9ZdlTSEzcWTlkdbzimFgg3Fcz-M1idK23S5vBi_AY2AWZiA8ZKC3zBwPKBVwxQ6DGxclofxFdlLFextqU7bin5W12X7psgQzVKRRdbP3RMH0qEvtSt9wKKq0bCmeyf1Y0sjfJX_nVlRnCBStm9q-HOtlkU1iLiaq5Ot8GR7gN8zsqXzIb2zpV0Yq5MSpxcx-baxwf9gZ9rrf7VUGGM6e5L8Rq1AX90hKy_4LIxT7V-s3szpAQpmm51CALe1W4uwHDVmubzyXnyul8LUOeJ-ix4SnESYwtoJcyfvHCnTfDTOrdNfvYhTJLnwM9c7iu76s3WiGcdYdEv3UlwlZS2vtrrxPPIwf61QmjApD_ds6rgmM3-dfN10GZfTgSsqLanBZkgLhL5cujwrunP73co53wgULx5XQNXvOiA370Ou_wiHgDAddRi9PH5sIeQeJPrG4wiEzhUjIw_rAxAxh0Se9OnSOWiuTC01VtpCtkXBqHDpvUEHnW2LWjzmh10v3JdGXdXYq91BtuKFsw1OmjjZJaeZjlQx-mteTXEDcZuDZQJ_pNqa13nZ_YCVDnss10ZgDOQrLsAc5swmSZ6VZWdt1BgJmZYbyAIaUOjeZPMEd2EXMiUR1E4x0-I2O449LRzr5LR9T5r4c2vtpHuGPvKTBBEWQGZilXNZGVV4ViIcV4oAbfBuHUG9hb-I0_zJ3jGhJk7GP_MgpkgxvI1qaXf6R0YimdAGnatGqofFp9wNWOYtcdDSa6VuQ2kgGbI1erjY5dQkGQ8gJKfDMYwsJvtr82G92X9XufLQWthVkIZBaebqfa94HjuCgPz3aM-TfKsRD87UxXcQG52SuWs6RBdQ7FaJZ4oP-W6jnahTB0g7G5A-8GsPRKPogQcGR83afVPfR7hk2c74ckCC6aJ4rp967xIrX1DxCzALBzf6m4bb-1YlXrSweMaXr8O1C9GLF4vdB6DmTl8iYfy_EDRZ98QLc9Svogf4MkuDnFWhZBCmKuS_1tQQXJyxniX0R9ijJEw2wdgdn-SoOgIMfG7DiwW4jcRzala83kxws17rYO7rzT5wovoZwnQMTXfNTtI2Fn_YrW499Ph7t2eFpjOPPCUk-EW9e0aE3rsPxSpVqO4U15nTPgLoxdTk81Y6dMo-Y9KvxTDr4QenySPG9sucT2d2HGDW2jbTn1LSAysRyG3hI_OQGNu-dKSGRcnzCVryvGWf5T4_8Fa-4OqMra5zFFgXlnpI7r-ZN8n_qL10hyk2ffSCv8ht-2RAeSz88Qlbljeoh7H5iqVl0HOo4ZaWSkLNxN52_6KTMbQQ92g0JX7T0m60YZylY_P7dmUgQb5NaSUCAzFCTwr9iiBtZQO76578UGTk2XWlOWRfUEMtCaTn5WnljA7TLgv5YEwZCjJW83W7bIzusexEr2YcS9tkjRudGn1pQYqeeLo_ZaaJK6lQj-OuFXxkJMBgZEumCoAz--6CM6wkih9qiTv976CKlf0j32q4CF-jViHR0 2024-03-25 16:13:52Z Encoded credentials: RMFrQFMVdXvfl5MRvBNLUrH8QwNHF3CeioK1TGCfUO-TsWEwS2TMFuHY3OOAs3M7Mgq8vdFJC199A7CuUacSwbVVTFdj1yJ7nuuxlW9NEKh6e-CEgvTD8lwM1--RTBK9eqfR0EXJs8Z9ynpPKrzZzGy-907QbBA_dhZeSJVkV-QTkBBT20s3-M_RyL1Lp0Xzlc1EKfGipx3eEMH2yBUJ-j3EbBiEGQywTfbkNMpJdMWWxsKwpwVE 2024-03-25 16:13:52Z Callback context: zEmgs7Gp31vYr23mB4kYjIXvYis_uEMG51ke4_KbXAx8MWKJORKBIh9faqQ8-6QZ9gAStYQpeveDemPQAVNc43aDJVxmZJUMiGF67RmJEVwyMehFccOQ-V4eJPlUhKy_naUKnkVjgk2uduVcVzpxfnOD1FGxMSkB9l8CoU9Y06Y1lwi-AvjTLarHrFhtuRwsZMpRxZMkl5C37-9Y91pw3BOB6KIigWNAUP4n8_opSVb-BU2h-n-2F89F3BN0m6vsY9H_wJZG-bJPFeMK8wkVb4v3vRH8mgq3YH-2rgr_r_YLOs8T1zYtiQRcTLIbGNtCR6zMJ6IFPFtladytjtlRNsD5f-FRyb0iXy32db5d4jT9 2024-03-25 16:13:52Z Logging prologue: Q29ubmVjdGlvbiBwcm90b2NvbDogV2luUk0= 2024-03-25 16:13:52Z Log line prefix: P 2024-03-25 16:13:52Z Connection protocol: WinRM

@Graham The above is the output from the Debug log on the job itself. The Console Output is blank. The Monitor tab still produces Remote execution did not receive a heartbeat. The process was started, but was terminated. No heartbeat has been received. Thanks, Ben

@Graham Hi Graham, Just a quick update, following your suggestion regarding setting the IP address in the config manually, we added it as the interface in the EspSisService config file, and tried again. It seems to be getting further along in the connection process, but is still not working, giving us the same results on the job (AWOL), with the extended information below. Standard -------- 2024-03-25 16:13:52Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-25 16:13:52Z Operation: Update Full ---- 2024-03-25 16:13:52Z Log filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\Processing.log 2024-03-25 16:13:52Z Local computer name: KPPADDC01 2024-03-25 16:13:52Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-25 16:13:52Z Operation: Update 2024-03-25 16:13:52Z XML result filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\Result.xml 2024-03-25 16:13:52Z Timeout: 60 2024-03-25 16:13:52Z Encoded parameters: okpfR9fnZEwMovC0_-G_42TYE2Mo5b75u0qQUTTgsa6mx5GSj7HFkit8--pAYT5phA0eaL4rLSF7-3SCmrveB88s8xKb5-G-lMfS_T6C3w1eplsxBJGt19jIrFbDTjXNpAAgc5LhHQgq_1zJCX7oVVzNf5ecVrymJIIQZpT1wX79RVrlNAnnKZjP8BgmhyguX9wX9upG6L4MOxv31xBMIqAvUm8z1kgnUrTGgjY7tZRkAoNXgNwW_zuqbSKnL0Wp16nUpzw4ZXKrss_SQxXS_IfKnimajbRXCMtfbNDAwXUnRWi9nC1YFC1UZYbvdN0ASpIfiW0sjZx5bqqnUUm2doIkJ4bB9BcuT_zH9VvPjCkh1PRjehM10RUEQYNIRffr3WSODLDOU-KwCC2iqQx5y1Yg7ZLbruqlfpK1b9KXRJLqxD7BQRJjZntrHEOCDiEnQns9ITOxYh32EfGfrpjXZLIo4SvqIBj8T6GbbshVMxOBctY1Q493jyh-foSPSQ9xHWFVxV578uulIpMQXHmJRIchbjq-lFquT6tK6u5tgtCST3re4MB7WghUOcoucI-gJexiqyYeQ8AtcnG94sW84ykqlaGfWGaxdWjJvul5G_hnQ-rnJRBi-FX8GkyB-j9vOd_29K5Hg0XVtY1VtB3CQlsFcbODgGY2H3n2QMdy4-bF6_b0yxmocPb6DihsN5u0BvM6TMgJ4cTetNd0U02o1a6BD9x064qyjnDLsu9LC7fnUDaaJeX5NzSImMn-8KGlYZB-Ac2wN-HoYp_jUj6hNX5o2Acjl-yg64eLlP57-kKp_25ZZiBLIYVTldMDEAqM2AIT7kie5cmqXHSUwM5B0ZooTmO2XPXw5WAoW_yxWQOJt9acITToWAAxDM1w8by2F-iGRE2UvcVMgnX1nspUElF3N6YjsyMXUV1s9nPoNJhAgGNUS5RAmnQr7-q9jPzf25gXyAUIkjKn4MHkZpcrT_5GSwuN0MfHDXZsTSIgipbeUIXG1qvOZ5e0Ep_GlYgCaVHA2LHgRrG1ZmFjfVVFT6-Bp2KeZ6ORCG1VU2QPgtpzX5sXzK4lgvXbJ21rexvfOJanJuWWpfs5Y3zu58rYP94-cAWuuWIJlexsWkqetFV2bTXfFCK5vzsC4roChwqanG9izb2YcCrHnD9f2Xa4bnhZePBKj9oIWY5HdUb95N1wK0ZuxLPDo8qQDdUDMD4EApc8r-E1elvCb_89hrdbEF_mDIvS0jINpH65Ipf8XZndcgx60zuwjtOI_iAsTI959IJvaXF7NL2GsxcnbQJ_BrTWEx7zNBIzld0MsIpcTZvBYd50Ys8FYxewt0PSKjN5uRnec3nI5ZG4RiHKDyR3UDwN4yEV80UijrCE4YWS9DNL3GkngSJnt3yB7o1ndD_Qa7Cr-oM1zKrm4xOtA45UsSE9ZdlTSEzcWTlkdbzimFgg3Fcz-M1idK23S5vBi_AY2AWZiA8ZKC3zBwPKBVwxQ6DGxclofxFdlLFextqU7bin5W12X7psgQzVKRRdbP3RMH0qEvtSt9wKKq0bCmeyf1Y0sjfJX_nVlRnCBStm9q-HOtlkU1iLiaq5Ot8GR7gN8zsqXzIb2zpV0Yq5MSpxcx-baxwf9gZ9rrf7VUGGM6e5L8Rq1AX90hKy_4LIxT7V-s3szpAQpmm51CALe1W4uwHDVmubzyXnyul8LUOeJ-ix4SnESYwtoJcyfvHCnTfDTOrdNfvYhTJLnwM9c7iu76s3WiGcdYdEv3UlwlZS2vtrrxPPIwf61QmjApD_ds6rgmM3-dfN10GZfTgSsqLanBZkgLhL5cujwrunP73co53wgULx5XQNXvOiA370Ou_wiHgDAddRi9PH5sIeQeJPrG4wiEzhUjIw_rAxAxh0Se9OnSOWiuTC01VtpCtkXBqHDpvUEHnW2LWjzmh10v3JdGXdXYq91BtuKFsw1OmjjZJaeZjlQx-mteTXEDcZuDZQJ_pNqa13nZ_YCVDnss10ZgDOQrLsAc5swmSZ6VZWdt1BgJmZYbyAIaUOjeZPMEd2EXMiUR1E4x0-I2O449LRzr5LR9T5r4c2vtpHuGPvKTBBEWQGZilXNZGVV4ViIcV4oAbfBuHUG9hb-I0_zJ3jGhJk7GP_MgpkgxvI1qaXf6R0YimdAGnatGqofFp9wNWOYtcdDSa6VuQ2kgGbI1erjY5dQkGQ8gJKfDMYwsJvtr82G92X9XufLQWthVkIZBaebqfa94HjuCgPz3aM-TfKsRD87UxXcQG52SuWs6RBdQ7FaJZ4oP-W6jnahTB0g7G5A-8GsPRKPogQcGR83afVPfR7hk2c74ckCC6aJ4rp967xIrX1DxCzALBzf6m4bb-1YlXrSweMaXr8O1C9GLF4vdB6DmTl8iYfy_EDRZ98QLc9Svogf4MkuDnFWhZBCmKuS_1tQQXJyxniX0R9ijJEw2wdgdn-SoOgIMfG7DiwW4jcRzala83kxws17rYO7rzT5wovoZwnQMTXfNTtI2Fn_YrW499Ph7t2eFpjOPPCUk-EW9e0aE3rsPxSpVqO4U15nTPgLoxdTk81Y6dMo-Y9KvxTDr4QenySPG9sucT2d2HGDW2jbTn1LSAysRyG3hI_OQGNu-dKSGRcnzCVryvGWf5T4_8Fa-4OqMra5zFFgXlnpI7r-ZN8n_qL10hyk2ffSCv8ht-2RAeSz88Qlbljeoh7H5iqVl0HOo4ZaWSkLNxN52_6KTMbQQ92g0JX7T0m60YZylY_P7dmUgQb5NaSUCAzFCTwr9iiBtZQO76578UGTk2XWlOWRfUEMtCaTn5WnljA7TLgv5YEwZCjJW83W7bIzusexEr2YcS9tkjRudGn1pQYqeeLo_ZaaJK6lQj-OuFXxkJMBgZEumCoAz--6CM6wkih9qiTv976CKlf0j32q4CF-jViHR0 2024-03-25 16:13:52Z Encoded credentials: RMFrQFMVdXvfl5MRvBNLUrH8QwNHF3CeioK1TGCfUO-TsWEwS2TMFuHY3OOAs3M7Mgq8vdFJC199A7CuUacSwbVVTFdj1yJ7nuuxlW9NEKh6e-CEgvTD8lwM1--RTBK9eqfR0EXJs8Z9ynpPKrzZzGy-907QbBA_dhZeSJVkV-QTkBBT20s3-M_RyL1Lp0Xzlc1EKfGipx3eEMH2yBUJ-j3EbBiEGQywTfbkNMpJdMWWxsKwpwVE 2024-03-25 16:13:52Z Callback context: zEmgs7Gp31vYr23mB4kYjIXvYis_uEMG51ke4_KbXAx8MWKJORKBIh9faqQ8-6QZ9gAStYQpeveDemPQAVNc43aDJVxmZJUMiGF67RmJEVwyMehFccOQ-V4eJPlUhKy_naUKnkVjgk2uduVcVzpxfnOD1FGxMSkB9l8CoU9Y06Y1lwi-AvjTLarHrFhtuRwsZMpRxZMkl5C37-9Y91pw3BOB6KIigWNAUP4n8_opSVb-BU2h-n-2F89F3BN0m6vsY9H_wJZG-bJPFeMK8wkVb4v3vRH8mgq3YH-2rgr_r_YLOs8T1zYtiQRcTLIbGNtCR6zMJ6IFPFtladytjtlRNsD5f-FRyb0iXy32db5d4jT9 2024-03-25 16:13:52Z Logging prologue: Q29ubmVjdGlvbiBwcm90b2NvbDogV2luUk0= 2024-03-25 16:13:52Z Log line prefix: P 2024-03-25 16:13:52Z Connection protocol: WinRM

Hi @Graham I've ommited out Hostname/DNS suffix information - Please let me know if you want me to send this directly. The line in the log you've requested is: 2024-03-25 15:27:57Z [INFO]:[GENERAL]:[25864] Starting HTTP responder on port 11117, binding to all bound addresses (0.0.0.0, 10.5.1.153, 0.0.0.0) Ethernet adapter Ethernet2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : vmxnet3 Ethernet Adapter Physical Address. . . . . . . . . : 00-50-56-BF-F4-C6 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet1: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : vmxnet3 Ethernet Adapter #3 Physical Address. . . . . . . . . : 00-50-56-BF-B6-0C DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet0: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : vmxnet3 Ethernet Adapter #2 Physical Address. . . . . . . . . : 00-50-56-BF-3A-0D DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::7142:a57e:7b57:56b8%2(Preferred) IPv4 Address. . . . . . . . . . . : 10.5.1.153(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : 10.5.0.1 DHCPv6 IAID . . . . . . . . . . . : 117461078 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-FF-D0-6F-00-50-56-BF-F4-C6 DNS Servers . . . . . . . . . . . : 10.4.1.1 10.36.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter isatap.{05EED201-BE4D-4802-AB19-3EE1123F915A}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Please let me know if you need any more info. Many thanks, Ben

@Graham Can you let me know if this is enough, or I need to provide any more information?

@Graham This is the debug log, I've stripped out some of the larger strings. Problems -------- 2024-03-25 12:17:40Z Failed to post callback command 'log' to http://0.0.0.0:11117/_exec_callback/log/ Standard -------- 2024-03-25 12:17:40Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\2ebe9ccd-60a6-4004-a636-7b6221de6064\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-25 12:17:40Z Operation: Update 2024-03-25 12:17:40Z Failed to post callback command 'log' to http://0.0.0.0:11117/_exec_callback/log/ No response was available. Full ---- 2024-03-25 12:17:40Z Log filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\2ebe9ccd-60a6-4004-a636-7b6221de6064\Processing.log 2024-03-25 12:17:40Z Local computer name: XXXDC01 2024-03-25 12:17:40Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\2ebe9ccd-60a6-4004-a636-7b6221de6064\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-25 12:17:40Z Operation: Update 2024-03-25 12:17:40Z XML result filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\2ebe9ccd-60a6-4004-a636-7b6221de6064\Result.xml 2024-03-25 12:17:40Z Timeout: 60 2024-03-25 12:17:40Z Encoded parameters: 2024-03-25 12:17:40Z Encoded credentials: 2024-03-25 12:17:40Z Callback context: 2024-03-25 12:17:40Z Logging prologue: Q29ubmVjdGlvbiBwcm90b2NvbDogV2luUk0= 2024-03-25 12:17:40Z Log line prefix: P 2024-03-25 12:17:40Z Connection protocol: WinRM 2024-03-25 12:17:40Z Failed to post callback command 'log' to http://0.0.0.0:11117/_exec_callback/log/ No response was available. As mentioned all this job is doing is trying to change one field on an AD record.

Hello, We've recently invested in IBridge, and while testing the functionality on a simple auto-task to poll the ticket requester's MSTeams status and report to the timeline, we're getting issues with the connected that we need assistance with. When we add the error code to the output to the timeline we get this, the other fields (status, availablity, etc) are all blank. I've confirmed the Hornbill automation is getting passed a working UPN as this is the same as the user's primary email address. Error: Failed to get user details from Teams: Refresh Token Generation Error: AADSTS900144: The request body must contain the following parameter: 'grant_type'. Can anyone assist? Many thanks, Ben

Hi Graham, Thanks for the speedy reply. I've just asked out networking team to check any traffic between our admin server (XXADMIN01) and DC (XXDC01) and they can see nothing has been going through between the two, but there hasn't been anything blocked either? They say there shouldn't be anything blocked on that port between these two internal servers. Is there anything else we can try? Many thanks, Ben

Hello, We've been scratching out heads attempting to set up ITOM and have a few questions to ask. To use the OnPrem AD packages, does SIS need to sit on the Domain Controller, or can it be based on a seperate Admin box? Our test jobs come back with: Remote execution did not receive a heartbeat. The process was started, but was terminated. No heartbeat has been received. Can anyone shed any light on the cause? So far we've set up SIS, confirmed the connection and pairing is working, and added our Admin box and the DC to the managed devices list. The user account added to keysafe has admin rights against the DC. Unless this account has the (SeAssignPrimaryTokenPrivilege) and (SeTcbPrivilege) rights too, will it fail when we run an AD update job? We're just attempting to update one field on one AD account to confirm the connector is working for now. Our IT OPs team has been battling this for about a week so any assistance would be highly appreciated! Many thanks, Ben.

Hello, We've been looking at setting an auto-task from a incident, which would allow an engineer to send an entry to their O365 calender as a reminder for when requesters come back with their availability to address the issue at a specific time (i.e, The user is available after 3pm on Friday, to for us to look into this, will contact them then). I think we understand the IBridge integration enough to set a calendar entry for the specific engineers calendar, but how would we capture a dynamic date/time variable set by the engineer during auto-task, to set the calendar entry to this variable time? I don't really want to build this as a mandatory task included on all incidents as it would only be sed in cases where the user isn't immediately available. Many thanks, Ben

Hi Steve, This image is broken, can you confirm the link is still working? Many thanks, -Ben

Sorry, when I refere to the master user list, I mean the list of basic and full users accounts in Hornbill. Cheers, -Ben

Hello, Is there any way to add a field to a progressive capture form that can only be populated by names on the master user list? We would need this for approval processes to ensure we can confirm a requesters line manager for various purposes. Many thanks, Ben

Still missing the options on all our tickets....... This still needs looking into.