service manager Linking to Documents in Service Manager and timeline entry.

[chrislord]

Hi,

When using the link document action button in service manager, the timeline entry does not provide a hyperlink. We wish to use this to direct customers to documents when the customer visibility is selected, so they can see a link in the portal. Can a link be included in the timeline entry and not just be plain text?

Many Thanks

[Martyn Houghton]

+1 for us

[HGrigsby]

+1 for us too

Helen