service Service Portfolio - Custom Fields

[Jeremy]

When adding custom fields we have run into issues where we enter data and it 'saves' but when the page is refreshed the data in the custom fields disappear. Could someone have a look for us to see if there are limits to the text input for these fields?

We enter test:

when we save, text is added:

refresh page:

text gone

[James Ainsworth]

Hi Jeremy, 

I've tested and found that the actual size of these fields are only 100 characters, however the UI is allowing for a user to exceed this number.  I'll inquire about increasing these and to make sure the UI respects the field size.

James  

[Jeremy]

@James Ainsworth that would be great if these fields could accept a lot more characters.

[James Ainsworth]

What sort of size are you looking for?  How are you planning to use these fields?

[Jeremy]

@James Ainsworth this is the kind of thing that we are aiming for:

[Martyn Houghton]

@Jeremy @James Ainsworth

Should they not be consistent with the length of custom fields in other parts of Service Manager? In there service table they are only VARCHAR(100), but in request table they are VARCAHR(255).

It also does prompt the question, of adding more custom fields of different data types to also mirror those available elsewhere in Service Manager.

Cheers

Martyn