nasimg Posted November 27, 2020 Share Posted November 27, 2020 We are piloting the employee portal and the feedback for the "predictive help" has come back as saying its difficult to move pass it. Although all you have to do is click outside the box, it appears a look of our testers are getting stuck. Is there are way of disabling/ limiting this feature? Link to comment Share on other sites More sharing options...
Steven Boardman Posted November 27, 2020 Share Posted November 27, 2020 @nasimg you can turn this off specially for the Employee portal, using the following setting: It will still present in all other locations as before, if you disable it for the employee here. Steve Link to comment Share on other sites More sharing options...
nasimg Posted November 27, 2020 Author Share Posted November 27, 2020 @Steven Boardman Thanks for this - I hadn't noticed it in other locations, do you have any examples where I can check. Nasim Link to comment Share on other sites More sharing options...
Steven Boardman Posted November 27, 2020 Share Posted November 27, 2020 @nasimg it won't present like this in other interfaces, but the knowledge centre can be used in the * Agent Progressive Capture * Customer Portal Progressive Capture * Service Portal Progressive Capture All of these are controlled by the following settings In those interfaces, the knowledge centre presents like this: We are looking how we might present this knowledge better, so this will evolve..... Link to comment Share on other sites More sharing options...
nasimg Posted October 26, 2021 Author Share Posted October 26, 2021 @Steven Boardman I was wondering if there had been any development in this area as we going live with the Employee Portal this week and have FAQ content that would be useful to display. Currently I will disable the "results" as feedback we received was it confused some staff, is there a way shift the box so any fields below are visible (even 1 cm to the right would probably work) or some text to cancel the help (I know pressing Esc stops it but good to show it). 1 Link to comment Share on other sites More sharing options...
Daniel Dekel Posted October 27, 2021 Share Posted October 27, 2021 Hi @nasimg, I've added to our list that small change. I don't think is too complicated to implement so it will be done in a relatively short time. Regards, Daniel. 2 Link to comment Share on other sites More sharing options...
nasimg Posted October 27, 2021 Author Share Posted October 27, 2021 Hi @Daniel Dekel Excellent news - but which option (move the box 1cm right or add Esc button to cancel)? Would you update us in this post when its live, so I know to enable the option again. Many Thanks Nasim Link to comment Share on other sites More sharing options...
Daniel Dekel Posted October 27, 2021 Share Posted October 27, 2021 Hi @nasimg, I'm not sure yet which option is the best (or both). I'll let you know when we do it and when it will be live. Daniel. 1 1 Link to comment Share on other sites More sharing options...
Daniel Dekel Posted November 16, 2021 Share Posted November 16, 2021 Hi @nasimg, We've just released build 1550 with this change. The popup is moved a bit to the right to let users understand there are items behind. Have a nice day, Daniel. 1 Link to comment Share on other sites More sharing options...
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