Michael Sharp Posted November 18, 2020 Share Posted November 18, 2020 Is there a way (or anything on the roadmap) to integrate Teams chat with Hornbill chat? Or a way to disable chat in Hornbill if not? I'm trying to throttle down communication channels within the team as currently we have Teams, WhatsApp, Zoom, Hornbill, SMS, email! Regards, Mike. Link to comment Share on other sites More sharing options...
Steve Giller Posted November 18, 2020 Share Posted November 18, 2020 Personally I'd remove Teams, WhatsApp, SMS, and email, and just leave Hornbill, with Zoom as a video option. Link to comment Share on other sites More sharing options...
Michael Sharp Posted November 18, 2020 Author Share Posted November 18, 2020 @Steve Giller appreciate the jest but that doesn't answer my query! WhatsApp groups I've disbanded, SMS I'm trying to discourage, email and Zoom not used now which leaves Teams which we do actually want to use for collaboration exercises Hornbill simply can't service (outer-IT comms/projects) hence the question! Regards and thanks, Mike. Link to comment Share on other sites More sharing options...
Steve Giller Posted November 18, 2020 Share Posted November 18, 2020 We are always looking into new integrations, I don't know if the team has this one on the radar as yet, but if it's possible and enough customers express an interest I'm sure it will be looked into. Link to comment Share on other sites More sharing options...
Michael Sharp Posted November 18, 2020 Author Share Posted November 18, 2020 thanks @Steve Giller in the meantime is it possible to disable Hornbill chat? Mike. Link to comment Share on other sites More sharing options...
Steve Giller Posted November 18, 2020 Share Posted November 18, 2020 Not as far as I'm aware, no. I'll check, and post back if I find I've missed something. Link to comment Share on other sites More sharing options...
Deen Posted November 19, 2020 Share Posted November 19, 2020 Conversations are a feature of Hornbill Collaboration, looking through the Collaboration settings unfortunately I cannot see a way to disable this, so perhaps an enhancement is required here. Link to comment Share on other sites More sharing options...
Steffen Posted December 22, 2020 Share Posted December 22, 2020 How do you get this added to recommendations, I've seen other ITSM systems that integrate with Teams Link to comment Share on other sites More sharing options...
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