Jeremy Posted March 26, 2020 Share Posted March 26, 2020 Is it possible to change the customer of a request via the BPM? or will we need to do this via an intergration call? 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 26, 2020 Share Posted March 26, 2020 @Jeremy good timing If you can wait until next week, there will be a Service Manager update with exactly this BPM option in it. 1 Link to comment Share on other sites More sharing options...
Jeremy Posted March 26, 2020 Author Share Posted March 26, 2020 @Steven Boardman could do with this today.....lol just putting in place a new process for people logging requests... But thanks for the quick response, we will wait and and handle these interim requests manually Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 26, 2020 Share Posted March 26, 2020 @Jeremy no problem, we are hoping to push the update on Monday, so hopefully not too much manual changing of the customer in the interim period. 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 3, 2020 Share Posted April 3, 2020 @Jeremy this option was released earlier in the week, hope it turns out to be useful for you 1 Link to comment Share on other sites More sharing options...
Jeremy Posted April 3, 2020 Author Share Posted April 3, 2020 @Steven Boardman we have already implemented this to great success, it is saving so much time on certain requests! Thanks 1 Link to comment Share on other sites More sharing options...
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