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We now have a number of Categories setup for multiple teams, which consequently have different categories for different actions within Service Desk.

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This means when different administrators in different teams update the 'Manage Default Categories' these categories are changing for all teams.

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We need to set the default category else you get a warning in the Service Manager app when attempting to record time spent, but need the ability to set defaults appropriate for the teams which are members of the appropriate categories. How do we set the default categories based on the specific Category the teams is assigned too?

Cheers

Martyn

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@Martyn Houghton thanks for your post.

Currently it is only possible to set one default category. Timesheet Categories is an area that has long been due an overhaul and it is something that we want to update. I can't give you any timescales but we are aware it requires a significant update.

Alex

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