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Showing results for tags 'default categories'.
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We now have a number of Categories setup for multiple teams, which consequently have different categories for different actions within Service Desk. This means when different administrators in different teams update the 'Manage Default Categories' these categories are changing for all teams. We need to set the default category else you get a warning in the Service Manager app when attempting to record time spent, but need the ability to set defaults appropriate for the teams which are members of the appropriate categories. How do we set the default categories based on the specific Category the teams is assigned too? Cheers Martyn
Can I just clrify the scope of the setting in Manage Default Categories, I thought this would set these for all users, but it appears this user specific details? Is there a way to set analyst default time categories in bulk or to be set centrally? Cheers Martyn