Daniella R. Goral

A few of our super users have reported the Service Manager Icon sometimes hides, though comes back either after a screen refresh or log-out and back in a few times. Every time they log into HB recently, the Service Manager Icon at the bottom of the list below is missing. Is this something to do with our own settings, or is this a bug?

Thank you, though the Direct outbound has other generated emails for which we search, such as approvals or others.

Good day Forum team! A part of my role is to check for "failed" BPMs. In the new admin tool, I can access the Live Instances easily. However, I find the use of it cumbersome since the Information block does not minimize, as portrayed by the yellow arrow. Is there a way to add the chevron, as portrayed by the purple dotted arrow? Or am I missing something?

Good day, is there a node, or combination of nodes which would allow my Business Process to not only assign to a specific team, but directly to whomever is listed as Team Leader, or Manager? I am aware of assigning to a manually selected Team, however I would like whomever is the Team Leader at the time to get the ticket assignment automatically.

You can add the reference to the email templates in

I have the role to cancel tickets, which is meant to be used only to cancel our test tickets. If there would be a ticket mistakenly cancelled, which was meant to be live, how would I undo the cancellation? Is that a possibility?

We have two examples: Jeff Duprey and the ERP Team Mark Kisilewicz and the Mobile Solutions Site Support Team

Thank you for bringing this up. Starting Nov. 10, 2021, we started to experience the same issue with 2 of our teams (all others are working fine). Should we raise a Support Request as well?

Thank you. I edited the expression to get the Card ID number = is set and that worked.

We have a similar issue, and would like to chime in on this separate post. It looks like you're already working in this area, which would hopefully help us come to resolution.

We create a Board where tickets, whose SLA is close to being missed, will be moved for visibility. We have the configuration set to Get Card Information, and then Remove Card from Board. This works as designed for all ticket which are moved to the Board. However, for all other tickets, we are now receiving Failure Errors. How do we set our BPM to Remove a card only if it Exists on the Board?

@James Ainsworth Is there a way for us to publish such a calendar? The idea would be to give visibility to managers so they can schedule projects accordingly. As an example, we want to avoid scheduling a server upgrade/move down during a physical inventory.

Thank you! This fixed it for us.

Good day, yesterday we received this error on account of a human task being assigned to "owner" instead of "ownerId". This has been fixed, however this mor we are receiving the error for sys_bpm_manager not existing. How do we fix this part? @James Ainsworth

@James Ainsworth Please find the above post we spoke of earlier today.

Thank you, that worked for us. We even had a paragraph break in between and it worked for the whole section.

We are also affected by this. How do we use the <nowiki> without it showing on each line? I found where the suggestion to use [code:sql] works as a workaround for us. In our instance, we have an analyst who is attempting to update details which follow a syntax of using # symbols to signify certain lines. The # turn into 1. xxxx, where as we would like to keep them as #. For example the below should remain as is. # Alert check for temp fin files # Change Manage: abc- HTH-NO1111

We have a number of sites across the globe, most of which follow unique Company Holidays. Is there a way to publish all the holidays listed in the Working Time Calendars on a single calendar for reference? This would help our team schedule projects and tasks relevant to each site.

@Steve GillerThank you! We can now open incidents.

@Steve GillerThank you! We can now open incidents.

@James Ainsworth we have the same problem this morning, and it is still existing in our instance. Help!

@James Ainsworth we have the same problem this morning, and it is still existing in our instance. Help!

Our Direct Outbound mailbox holds emails for a month. Sometimes, an Approval email is missed by a user and we are requested to resend. Currently, we cannot find an option to search (by ex: request number). As a workaround, we are using Chrome's Search function. This function only works if we scroll to the bottom of the Direct Outbound Mailbox in order to load all emails. Is there a setting we need to turn on in order to be able to search the Direct Outbound mailbox?

Thanks @Victor, we found the issue on our part and do not need to raise a ticket.

@Victor Please advise on the fix when you can. Our company is experiencing a similar issue. We have created a "Contractor" user to be pulled from all users, but does not show in the drop down.