Auto-log request from email not working

[Guest Paul Alexander]

Hi @Keith Stevenson

Is there any news on why some email routing rules seem to be failing please? We're still having a couple of problems with Absence Manager and Azure requests

thanks

[Steve Giller]

@Paul Alexander The only email in the failed folder is an Azure email, but I can't see a rule that would have matched it.

I'm guessing that this is still occurring as you posted in the last hour, but there's nothing to go on based on the information you gave previously!

[Guest Paul Alexander]

Hi @Steve Giller

There were a couple this morning, but I thought you'd see in the logs or something that there'd been more failures.....so I manually logged them! Sorry...

 

I'll keep an eye on it and leave any new ones which come in (they're mainly Absence Manager emails in the HR Admin mailbox) and report them as they happen. 

thanks

[Adrian Simpkins]

I think I have also seen this behaviour on our instance - can anyone check and confirm at all please?

[Guest Paul Alexander]

Hi @Steve Giller

There are a couple of new requests which have failed to log - 

These are in the Failed Update folders of HR Admin mailbox (Absence Manager) and a Traps Alert message in the IT Support mailbox

 

thanks

[Steve Giller]

@Paul Alexander Thanks for those, I've managed to track down the error in the logs, we're looking into a cause now.

[Guest Paul Alexander]

Hi @Steve Giller

We've got a few more 'Absence Manager email failures in the HR Admin mailbox again this morning. Should I leave them there or is it safe to manually log these?

 

thanks

[Steve Giller]

@Paul Alexander Log away!

I've got the information from the log files for those emails, thanks.

*Edit* Sent you a PM as well.