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Workflow Issue Assistance


SJEaton
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I need some help with a workflow that isn't routing as I expect.  I've configured a ProCap called 'TEST My HR Absence/Leave Transaction (with Switch)' that includes 2 x switch capture nodes based on 2 options selected in a request type field (Custom A).  These all work perfectly and then trigger the 'TEST My HR Absence/Leave Transaction Request Process (with Switch)' BPM .

The BPM has a decision early on based on Custom A so that it sends a different email dependant on what request type is entered for this custom field but for the no match route, all work fine except the 'Volunteering Leave' request type.  This is one of the switch capture options but the other no match, switch capture option works fine.  I therefore don't understand why the Volunteering Leave option routes the wrong way??  SR00099083 and SR00099091 are requests where it routed the wrong way and sent the wrong email.  (I know that Custom A is working fine for Volunteering Leave as its pulled into the Summary and email subject as it should, its just the no match decision that isn't routing it correctly)

Can someone please help me investigate and resolve this?

Thanks

Sam

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Yes it does switch based on Catalog ID.  Attached are some screenshots showing the ProCap, the request types and then the BPM and whats configured for the No option from the decision.  Basically anything other than these two request types should go through the no match route.  All others work except Volunteering Leave

Sam 

Capture.PNG

Capture2.PNG

Capture1.PNG

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@SJEaton

Just to break down the problem a bit, if you insert a custom form between the decision node and the switch capture for 'Volunteering Leave' to check that it appears. This is to just check if the issue is in the decision routing or the switch itself when undertaking the progressive capture.

Cheers

Martyn
 

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@SJEaton

Ok, I see what you mean now. One problem I have come across before is that decision nodes have not liked some special characters in my case in the text value that it is matching too. In my case it was the '-' I had used, but I am wondering if the '/' and '&' in your selections which could be tripping it up as they are both could be determined to be logic operators.

I would therefore try removing them as a test. Also you could try changing the 'No Match' option with a custom expression for the other three options.

Cheers

Martyn

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Thanks @Martyn Houghton

I'm liking your logic but the one's with '&' and '/' in are working fine.  'Volunteering Leave' is the one that isn't.  I've also tried changing the 'No Match' option with a custom expression to no avail.  I might just reconfigure it again just in case there's just a bug in it somewhere but other than that, this is definitely a head scratcher! 

Sam

 

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Hi @SJEaton

Thought I'd put my tuppence-worth in here!! 

Is it worth putting a 'Get Request Details' node in just after the 'Set Status' node- and just before the decision?  I see you've made a change to the request just before that (although I can't see why that would make a difference!) and making sure that the decision is looking at this 'get details' node for it's settings? 

Just a thought....

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