error Request List - Shared View Default View - Error Could not load the filter

[Martyn Houghton]

One of our user's is getting the the 'Error Could not load the filter All Open', when opening the request list. It is shared view and the user has it set as their default view.

The view does load and display. Using the browser refresh option regenerates the error, but using the request list refresh option does not.

I thought it might be down to the account for the person who  created the shared view being archived, but I re-enabled the account and it still occurred.

Cheers

Martyn

[Victor]

Does the “All Open” filter/custom view still exists? You/the user will get this error if it doesn’t...

[Martyn Houghton]

@Victor

The view is present and working in the shared view list. Error only occurs when it is open as the default view.

Cheers

Martyn

[Lauren]

Hi @Victor

I think this could be the same thing we've reported (via the portal) ?

Lauren

[Victor]

@Lauren - yes. Looks very much the same...

[Martyn Houghton]

@Victor

Do you want us to log it as a support request?

Cheers

Martyn

[Victor]

1 hour ago, Martyn Houghton said:

Do you want us to log it as a support request?

If you like to, you can... I asked dev team to look into this earlier...

[James Ainsworth]

A fix has been provided by the development team and we should see this made available in the next update.