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Raising Requests from Email


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When raising a request from an email, is the intended behaviour to paste the contents of the email into the request somewhere? Only we've found that this doesn't happen when we raise a request directly from an email.



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@Lauren, @BobbyB

Can you check your default progressive capture which is setup to trigger when you choose the option '+ Raise Request' as it will need to have the standard 'Request Details' form or a customised form with the standard 'Summary' and 'Description' field. It is these that get populated as per the example screenshot below.






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