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Raising Requests from Email


Lauren
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Hi,

When raising a request from an email, is the intended behaviour to paste the contents of the email into the request somewhere? Only we've found that this doesn't happen when we raise a request directly from an email.

Thanks

Lauren

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@Lauren, @BobbyB

Can you check your default progressive capture which is setup to trigger when you choose the option '+ Raise Request' as it will need to have the standard 'Request Details' form or a customised form with the standard 'Summary' and 'Description' field. It is these that get populated as per the example screenshot below.

image.png.4eb07d8a1c5cff8aa135c7371c76f538.png

 

image.thumb.png.fc4c0e6d1accca25cc15f907a0177b34.png

Cheers

Martyn

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