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Alisha
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Hello,

Whenever someone on the Service Desk logs a request, we are getting notifications to say that Incident # has been assigned to your team. Is there a way to switch these notifications off, as we may miss important notifications.

Many thanks,
Alisha

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  • 6 months later...

@Alisha @samwoo in the Service Manager update today, you will have a new option to Switch from global Service Manager notifications to allowing each Service Manager subscribed user (agent / manager) to set their own notification preferences from their profile.   This setting is applied across ALL teams and users, so worth considering the pro's and con's of allowing users to making their own choices, but the option is now available if required :) 

https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings

This will allow each user to choose no notifications, email only, Hornbill only or both for the following:

image.png

If you enable this system setting, each user will see a new section in their profile > Settings > Notifications under their existing collaboration settings for Service Manager.

image.png

Steve

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