Alisha Posted November 7, 2018 Posted November 7, 2018 Hello, Whenever someone on the Service Desk logs a request, we are getting notifications to say that Incident # has been assigned to your team. Is there a way to switch these notifications off, as we may miss important notifications. Many thanks, Alisha
Victor Posted November 7, 2018 Posted November 7, 2018 1 hour ago, Alisha said: Is there a way to switch these notifications off, as we may miss important notifications. https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings
Alisha Posted November 7, 2018 Author Posted November 7, 2018 Hi @Victor, As we are sharing Service Manager with other departments, can we switch the notifications off on an individual basis? Many thanks, Alisha
Victor Posted November 7, 2018 Posted November 7, 2018 2 minutes ago, Alisha said: can we switch the notifications off on an individual basis? That would be a no, I'm afraid... @Steven Boardman isn't there something in the backlog to allow notification settings on an individual basis?
James Ainsworth Posted November 7, 2018 Posted November 7, 2018 We do have a change in our backlog which will provide more control to individual users as to which notifications they will receive. I will add you to the change @Alisha Regards, James
samwoo Posted November 7, 2018 Posted November 7, 2018 Please can I be added @James AinsworthAinsworth thanks.
Steven Boardman Posted May 22, 2019 Posted May 22, 2019 @Alisha @samwoo in the Service Manager update today, you will have a new option to Switch from global Service Manager notifications to allowing each Service Manager subscribed user (agent / manager) to set their own notification preferences from their profile. This setting is applied across ALL teams and users, so worth considering the pro's and con's of allowing users to making their own choices, but the option is now available if required https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings This will allow each user to choose no notifications, email only, Hornbill only or both for the following: If you enable this system setting, each user will see a new section in their profile > Settings > Notifications under their existing collaboration settings for Service Manager. Steve 1
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