Notifications

[Alisha]

Hello,

Whenever someone on the Service Desk logs a request, we are getting notifications to say that Incident # has been assigned to your team. Is there a way to switch these notifications off, as we may miss important notifications.

Many thanks,
Alisha

[Victor]

1 hour ago, Alisha said:

Is there a way to switch these notifications off, as we may miss important notifications.

https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings

 

[Alisha]

Hi @Victor,

As we are sharing Service Manager with other departments, can we switch the notifications off on an individual basis?

Many thanks,
Alisha

[Victor]

2 minutes ago, Alisha said:

can we switch the notifications off on an individual basis?

That would be a no, I'm afraid... @Steven Boardman isn't there something in the backlog to allow notification settings on an individual basis?

[James Ainsworth]

We do have a change in our backlog which will provide more control to individual users as to which notifications they will receive.  I will add you to the change @Alisha 

Regards,

James

[samwoo]

Please can I be added @James AinsworthAinsworth thanks.

[James Ainsworth]

@samwoo Added

[Steven Boardman]

@Alisha @samwoo in the Service Manager update today, you will have a new option to Switch from global Service Manager notifications to allowing each Service Manager subscribed user (agent / manager) to set their own notification preferences from their profile.   This setting is applied across ALL teams and users, so worth considering the pro's and con's of allowing users to making their own choices, but the option is now available if required  

 https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings

This will allow each user to choose no notifications, email only, Hornbill only or both for the following:

If you enable this system setting, each user will see a new section in their profile > Settings > Notifications under their existing collaboration settings for Service Manager.

 

Steve