Jump to content

Option to email request updates


stuartmclennan
 Share

Recommended Posts

If you send an email it will also be recorded in the timeline - which is exactly the same as updating the job and forwarding it as an email; you're just using the email option rather than update.
If you've moved over from SupportWorks it's an oddity that you have to get used to, but it's much more efficient than having every update you post sent as an email and bombarding the customer.

Maybe changing the name of from "email" to "update and email" would help people to get their head around it?

Link to comment
Share on other sites

  • Victor changed the title to Option to email request updates

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...