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Option to email request updates


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If you send an email it will also be recorded in the timeline - which is exactly the same as updating the job and forwarding it as an email; you're just using the email option rather than update.
If you've moved over from SupportWorks it's an oddity that you have to get used to, but it's much more efficient than having every update you post sent as an email and bombarding the customer.

Maybe changing the name of from "email" to "update and email" would help people to get their head around it?

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  • Victor changed the title to Option to email request updates

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