issue with summary screen after logging a call?

[lee mcdermott]

Hi,

 

It has been noticed that now when a call is logged when you get the summary screen to either view the call or you can click OK it used to take you back to the request list when you click OK.

 

However now it does not it just stays on the summary screen and you have to manually browse back to the request list.

 

is this a known issue or can it be changed back to how it was?

 

thanks

 

lee

[Kelvin]

We had the same issue all day yesterday, will check this morning and post back on here if still an issue.

[lee mcdermott]

@Kelvin

 

thanks Kelvin.

 

Also noticed when logging a call and if you cancel half way through you have to select cancel twice  for it to actually cancel and go back to request list

[Kelvin]

We seem to be ok this morning

[lee mcdermott]

@Kelvin

 

ours has just started working again?

 

very bizarre 

[Daniel Dekel]

Hi @lee mcdermott, @Kevin,

We've found a problem with a recent change we did to the Custom Forms in progressive capture. When you have one of these, it changes the browser's history and  that makes the problem of getting back to the request list or getting back to the page you came from.

We are working now on solving the issue. It should be in the next build of the Collaboration Core.

Thank you,

Daniel

[lee mcdermott]

@Daniel Dekel

 

thanks for update

[Victor]

@lee mcdermott @Kelvin  the fix for this issue has now been deployed in live instances (automatic update)