SJEaton Posted October 16, 2017 Posted October 16, 2017 Hi, we have set up customer feedback forms on our services and want to report on them. Is there a standard report/dashboard available for this that someone could share please? Sam
Steven Boardman Posted October 16, 2017 Posted October 16, 2017 Hi @SJEaton There are some example widgets (queries) and an example customer feedback dashboard on the Hornbill sandbox instance which you could perhaps use for inspiration or a starter for 10? There are also a couple of example feedback reports on the sandbox again which may help You can access the sandbox instance and admin tool as follows: admin.hornbill.com/demo user: grahamc Current password: H0rnbill Hope that helps Steve 1
Lyonel Posted October 16, 2017 Posted October 16, 2017 @SJEaton here is a few examples of what we use here. All 4 examples below serve a different purpose, but they are all focused on customer feedback. Management Dashboard / KPIs: Live screen of "this month performance" "End of month report" dashboard "End of month meeting" dashboard It is a mixture of widgets based on measures, others are retrieving data directly from the database. I hope this helps you a little bit... Lyonel 2
Patrick Walker Posted April 20, 2018 Posted April 20, 2018 I'm still new to the Advanced analytics and am struggling with the Percentage function in a measure. I love the Feedback dashboards that Lyonel posted above. Are you willing to share screenshots of how those are created? The SQL statements would be especially helpfull. Thanks, Patrick
lomixture Posted April 25, 2018 Posted April 25, 2018 On 16/10/2017 at 2:23 PM, Steven Boardman said: Hi @SJEaton There are some example widgets (queries) and an example customer feedback dashboard on the Hornbill sandbox instance which you could perhaps use for inspiration or a starter for 10? There are also a couple of example feedback reports on the sandbox again which may help You can access the sandbox instance and admin tool as follows: admin.hornbill.com/demo user: grahamc Current password: H0rnbill Hope that helps Steve Hi - is this still relevant? Looking for some help with feedback measures, but the sandbox is giving nil returns in the Advanced Analytics?? Lauren
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