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Posted

Hi, we have set up customer feedback forms on our services and want to report on them.  Is there a standard report/dashboard available for this that someone could share please?

Sam

Posted

Hi @SJEaton

There are some example widgets (queries) and an example customer feedback dashboard on the Hornbill sandbox instance which you could perhaps use for inspiration or a starter for 10?

There are also a couple of example feedback reports on the sandbox again which may help

Screen Shot 2017-10-16 at 14.21.07.png

 

You can access the sandbox instance and admin tool as follows:

admin.hornbill.com/demo

user: grahamc

Current password: H0rnbill

Hope that helps

Steve

 

  • Like 1
Posted

@SJEaton here is a few examples of what we use here. All 4 examples below serve a different purpose, but they are all focused on customer feedback.

Management Dashboard / KPIs:

image.thumb.png.0de4cc0055303218693d8212e36252e1.png

Live screen of "this month performance"

image.thumb.png.be800c3db9bb38d22751aaea42f2e19c.png

"End of month report" dashboard

image.thumb.png.7bc88da58e5dd670dce4ef3599b61fc9.png

"End of month meeting" dashboard

image.thumb.png.205b7f9828fd92c6857899405c0106f4.png

It is a mixture of widgets based on measures, others are retrieving data directly from the database.

I hope this helps you a little bit...

Lyonel

  • Like 2
  • 6 months later...
Posted

I'm still new to the Advanced analytics and am struggling with the Percentage function in a measure.  I love the Feedback dashboards that Lyonel posted above.  Are you willing to share screenshots of how those are created?  The SQL statements would be especially helpfull.

Thanks,
Patrick

Posted
On 16/10/2017 at 2:23 PM, Steven Boardman said:

Hi @SJEaton

There are some example widgets (queries) and an example customer feedback dashboard on the Hornbill sandbox instance which you could perhaps use for inspiration or a starter for 10?

There are also a couple of example feedback reports on the sandbox again which may help

Screen Shot 2017-10-16 at 14.21.07.png

 

You can access the sandbox instance and admin tool as follows:

admin.hornbill.com/demo

user: grahamc

Current password: H0rnbill

Hope that helps

Steve

 

Hi - is this still relevant?

Looking for some help with feedback measures, but the sandbox is giving nil returns in the Advanced Analytics??

Lauren

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