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Customer Feedback Reporting


SJEaton
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Hi @SJEaton

There are some example widgets (queries) and an example customer feedback dashboard on the Hornbill sandbox instance which you could perhaps use for inspiration or a starter for 10?

There are also a couple of example feedback reports on the sandbox again which may help

Screen Shot 2017-10-16 at 14.21.07.png

 

You can access the sandbox instance and admin tool as follows:

admin.hornbill.com/demo

user: grahamc

Current password: H0rnbill

Hope that helps

Steve

 

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@SJEaton here is a few examples of what we use here. All 4 examples below serve a different purpose, but they are all focused on customer feedback.

Management Dashboard / KPIs:

image.thumb.png.0de4cc0055303218693d8212e36252e1.png

Live screen of "this month performance"

image.thumb.png.be800c3db9bb38d22751aaea42f2e19c.png

"End of month report" dashboard

image.thumb.png.7bc88da58e5dd670dce4ef3599b61fc9.png

"End of month meeting" dashboard

image.thumb.png.205b7f9828fd92c6857899405c0106f4.png

It is a mixture of widgets based on measures, others are retrieving data directly from the database.

I hope this helps you a little bit...

Lyonel

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  • 6 months later...

I'm still new to the Advanced analytics and am struggling with the Percentage function in a measure.  I love the Feedback dashboards that Lyonel posted above.  Are you willing to share screenshots of how those are created?  The SQL statements would be especially helpfull.

Thanks,
Patrick

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On 16/10/2017 at 2:23 PM, Steven Boardman said:

Hi @SJEaton

There are some example widgets (queries) and an example customer feedback dashboard on the Hornbill sandbox instance which you could perhaps use for inspiration or a starter for 10?

There are also a couple of example feedback reports on the sandbox again which may help

Screen Shot 2017-10-16 at 14.21.07.png

 

You can access the sandbox instance and admin tool as follows:

admin.hornbill.com/demo

user: grahamc

Current password: H0rnbill

Hope that helps

Steve

 

Hi - is this still relevant?

Looking for some help with feedback measures, but the sandbox is giving nil returns in the Advanced Analytics??

Lauren

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