Darren Rose Posted September 18, 2017 Share Posted September 18, 2017 Hi Do Hornbill provide a method for reporting on the terms, words, phrases etc... that end users have searched for on the Service Portal? It would be great to see what people are searching for, because this may help us build more targeted FAQ's / Forms etc... thanks Darren Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 18, 2017 Share Posted September 18, 2017 Hi @Darren Rose The searched for terms are recorded and you can report on them, they are held in the h_sm_portal_search_history table. There is an example dashboard widget in the demo instance on our website. Hope that helps Steve 1 Link to comment Share on other sites More sharing options...
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