Lyonel Posted August 29, 2017 Share Posted August 29, 2017 Hi, Since I performed an update this morning, we get all sorts of error messages all over the place... Anyone else getting that? Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 29, 2017 Share Posted August 29, 2017 @Lyonel This indicates that there is a problem connecting to your instance. The Health Check against your instance is OK. I will check with the team here at Hornbill and get back to you. Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 Yes @Ehsan and 1 / 5 times I get a different error. The rest of the tries are OK (Unfortunately I did not have the common sense to screenshot the results ) Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 Got this from a "new" log file that seems to have been created during the update this morning. It looks like it crashed. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 29, 2017 Share Posted August 29, 2017 @Lyonel We're looking this now, we will get back to you as soon as we've more information. Thanks Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 29, 2017 Share Posted August 29, 2017 @Lyonel Could you please logout/login and give it another try for us? Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 @Ehsan seems to be working OK now. We will keep monitoring this morning and let you know if it goes wrong again. Any idea what happened? Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 29, 2017 Share Posted August 29, 2017 That's great to hear Please accept our sincere apologies for the inconvenience that this outbreak caused. We believe that there was a problem with the Hornbill Data Service on the server where your instance is configured. We will review the logs to examine and understand the cause of this. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 @Ehsan we are still having issues. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 29, 2017 Share Posted August 29, 2017 @Lyonel The team are actively looking into this. We will get back to you. Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 if it helps... Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 Link to comment Share on other sites More sharing options...
Keith Stevenson Posted August 29, 2017 Share Posted August 29, 2017 Lyonel, Can you confirm that this is now working again. Kind Regards Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 Ok, I will keep an eye on it Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 still having connectivity issues. Need to log out and back in very regularly Link to comment Share on other sites More sharing options...
TrevorKillick Posted August 29, 2017 Share Posted August 29, 2017 @Lyonel Just to keep you updated we have noticed an unusually high level of activity on your instance, we are investigating the cause and any potential workarounds for this with priority as soon as we have any more information an update will be posted. Regards Trevor Killick Link to comment Share on other sites More sharing options...
TrevorKillick Posted August 29, 2017 Share Posted August 29, 2017 @Lyonel How is the performance and connectivity now? We are not seeing anything unusual on your instance or any errors relating to the outage your experienced earlier this morning? We are still investigating the root cause. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Gerry Posted August 29, 2017 Share Posted August 29, 2017 @Lyonel Can you please check with your team if anyone is doing any *integration* work using the API. There appears to be a large number of API calls being made in quick succession with a valid session which would indicate possible API usage. The team are looking into it so we hopefully can be more specific but I thought I would ask the question while they are doing that Gerry Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 @TrevorKillick things are looking much better now. It seems to be stable, I did not get any error messages for the last 30 minutes or so now 1 Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 @Gerry I will ask around and come back to you ASAP Link to comment Share on other sites More sharing options...
Lyonel Posted August 29, 2017 Author Share Posted August 29, 2017 @Gerry I checked a few things and I cannot see anything abnormal on any of the tools we have that use the API. Link to comment Share on other sites More sharing options...
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