Steve Giller
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Enhancement Requests
Posts posted by Steve Giller
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1 hour ago, Estie said:
Can this be marked as an enhancement please?
I think it's the same as this one.
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This is a Request Entity - it's designed to update Assets linked to a specific Request:
There isn't currently an "Update Asset" node that operates from the Asset Entity itself.
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I was thinking of something like this:
This could be as well as listing the fields in their own Notes separately.
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I'm not aware of any plans to offer changed or custom colours - an update custom fields node is simply a Hornbill Automation with a particular combination of parameters after all.
I would suggest using Stage Notes to highlight specific nodes of interest if this is required.
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We can't directly report on Intelligent Capture usage, but as each Capture is tied to a Catalog Item, and each Catalog Item raises a Request, you can work backwards from that.
So (on my Instance) if you report on request raised against the "New Laptop Required" Catalog Item, you will know that uses the "Laptop Request" Capture, and you can count the numbers that way.
Off the top of my head (please check before trying to build this)
h_itsm_requests.h_catalog holds the Catalog Item's name.
h_itsm_service_catalog.h_pro_capture holds the CI's Intelligent Capture ID
h_bpm_procapture holds the actual Capture -
Basically that should be the kind of thing to look at.
As you're aware, the amount of text in an External Authorisation is limited, so depending on how much information you intend to communicate to the Director this may be a blocker, but fundamentally the idea would be:
- Get Capture Answers
- Get Director's email
- Create External Authorisation with Capture answers in the Authorisation Details section and send it to the Director
- Progress the Request based on the response.
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I'm with you - I forget not everyone is on 11 yet.
I'm certainly not saying it won't be considered, I'm sure it will be looked at, that was just the closest existing solution.
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Windows does exactly this for you, just drag the Request List Window to the top and drop it in the "Right third" layout, then drop the Request View Window into the "Left two-thirds" layout.
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Can you give a little more detail - if I navigate to the Contacts page in my Instance I can see the list without issue.
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On the list of failed workflows you can check the version number:
If this does not match the version where the spreadsheets are being updated, this will be due to a configuration change between the versions.
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18 minutes ago, Sandip Bhogal said:
Aim here is that before a ticket gets created we want the form with questions all answered to be emailed to the Director
That's not possible, taking your description literally.
19 minutes ago, Sandip Bhogal said:emailed to the Director so he can approve, that way the ticket will be on hold till director approves or rejects the form submitted.
This can be easily done in the Request Workflow, the simplest way would be to send an External Authorisation to the relevant Director, and then progress or close the Request based on their response.
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The delivery logs aren't really helpful here, the node setup and the contents of h_custom_c would be more useful.
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15 minutes ago, Berto2002 said:
The document is stored on an area of SharePoint accessible to all ICT users
I'm fairly certain that any embedded media items have to be publicly available, in the same way that images do.
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On 19/03/2024 at 16:58, Sam P said:
could we also have the option to set the default visibility of the Take Ownership action in the Timeline
In the next Service Manager build the Take Ownership timeline entry will follow the same guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.assign setting as the Assign action.
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I've chased this internally @Estie
Mail is sent from the Service's Default Mailbox, except for the automated Customer emails set in the Service Portfolio:
If this is an issue, these can, of course, be disabled.Mail sent by the Business Process has a parameter to specify the mailbox, so will not be affected.
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Hi @Lee C
There are a number of ways to populate Custom Fields, the two main ones are by Mapping fields in the Intelligent Capture - see the documentation for details, or by using an Update Request -> Update Custom Fields node in a Workflow - see this page for details on Workflow nodes.
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17 hours ago, Andrew Parsons said:
Is this a confirmed known bug in versions lower than v.4.4.1 ?
I earlier versions it was possible to present data that appears correct in the UI but was not correctly stored in the underlying data, this is prevented in the latest version.
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The version of the Hornbill Data Import Tool that you are using is the one that I need.
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Is this the same as:
If so the "missing status" parameter seems more likely to refer to the Status With 3rd Party node than the email one.
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This is fixed in the upcoming Service Manager release.
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5 minutes ago, Andrew Parsons said:
I don't know the full details but we have an import from Lansweeper.
This is what needs checking to ensure it's on the latest version.
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Update Timeline would be the way to go here.
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I've merged these posts as they have the same request.
This is still under review, however as the Notes field is a TEXT field (unlimited) this may not be possible.
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As a first step, check the Customer has a valid email, and the User activating the Custom Button has access to send email from that mailbox.
Asset Import Tool - CSV
in Service Manager
Posted
The Documentation specifies an array for "IN"
That would suggest to me a format of
"Value": ["LAPTOP", "NOTEBOOK", "CONVERTIBLE", "TABLET"]