[Response timer triggers]

How do you decide whether an email is required?

[During custom PowerShell automation script, getting "Security Error: 1"]

As far as I'm aware "Security Error: 1" indicates that the system is unable to verify the session. Unfortunately this is always a generic message to avoid exposing security information.

This could be as simple as a very brief connection drop preventing your session being authenticated for that transaction, so I think the best course of action would be to trap that error and re-present the data when the call returns a failure with this error (ensuring that this does not create a loop, of course.)

[Date restriction based on previously selected date....]

The date range selector has been available for some time now.

[Enhancement: Wait for Email (in)]

13 hours ago, Andrew Parsons said:

i'm talking about using it to check an incoming email

This would be done by the Auto Responder, and applied to the Request as an update. The Workflow would then come off hold and you could react to the content of the update.

 

[asset_import Database Query Error: mssql: Incorrect syntax]

MSSQL is not my forte, but I'd start by simply removing the semicolon terminator from your statement.
Each Asset class adds its own "AND" clause to ensure only the right types are returned, so assuming the SQL is parsing the semicolon as the end of the statement, and then there's an additional "AND" clause that fits the error you're seeing.

[Enhancement: Wait for Email (in)]

If you're using the Auto Responder to update Requests from email, you can put the Request on hold, configure the Service to select an "Open" substatus on update, and use a Suspend -> Wait for Off Hold node to respond to the incoming email. This does not prevent another action taking the Request off hold and triggering the Workflow to move on, however. 

[Between Date picker (mandatory) appears to allow one of the dates to be left blank]

@Estie This has been fixed and will be in the next Core UI release.

I can see this working on my test Instance so when that build completes the testing cycle successfully and is released to Live you will see the changes.

[Authorisation Email]

They would need a collaboration license, yes. If they're not accessing any applications that would be all that was required.

[Authorisation Email]

If this is for External Authorisations it is not possible to edit the Template.
You would need to use full Authorisations for that.

[Authorisation Emails and Wiki Markup]

1 hour ago, samwoo said:

I am looking to include the first name of the person who the Auto Authorisation Task has been assigned and emailed to

Have you tried inserting that into the Details of the Authorisation Task?

[First Time Fix - Timeline Auditing stamp]

You could simply not post it?

[User import to clear manager field]

Have you tried using the "__clear__" value to empty the field?

[Monitoring sessions query]

The "customer" account is a System account that manages the Customer Portal - this is not an account that can be directly interacted with and will always have an open session while there is any activity on the Customer Portal - even if this is just that someone has accessed the login screen, for example.

[workflow on imported jobs?]

I'd suggest:

• Get the data for "customerGet"
• Post that to the Timeline
• Get the date for "analystGet"
• Post both results to the Timeline

That will at least confirm what you're getting from the "customerGet" and whether it's overwritten by the "analystGet"

[workflow on imported jobs?]

Oh, right, I get you, so:

24 minutes ago, billster said:

when I call results from the analystGet Hornbill Automation

What does that mean?

[workflow on imported jobs?]

The variable displayed in your screenshot is from a node with e Result Reference of getRequestInformation, which is the default value for a Get Request Information -> Request Details node.

I don't know where it's getting the data from, but it's not coming from either of your Get User Details nodes.

[Email Back Button - Missing]

Development are looking at this and we hope to have an update soon.

In the meantime the button itself simply replicates the action of the browser's own back button, so the workaround is to use that.

[workflow on imported jobs?]

3 minutes ago, billster said:

shame there is no dd/mm/yyyy format

That would be "d/m/Y" I believe.

https://www.php.net/manual/en/datetime.format.php

[Auto Assign to most available Analyst takes precedence how to control?]

Without looking this is guesswork, but I would imagine the Workflow that the Request uses has an Assign node using the Round Robin option.

I would suggest having a decision before this node (don't forget to ensure the information is up to date with a Get Request Details node where necessary) and if the Request has an Owner, bypass the Assignment node.

[How to retire a workflow or IC]

Just click on the currently Active version in the Publishing flyout:

 

[Azure User Import failing on Scheduled Task]

15 minutes ago, Osman said:

However, if I run this directly from the command line

Is the scheduled task running in the context of your Windows account?

[Email Back Button - Missing]

Hi @Osman

I can see that when going from the Request Details pane, I have raised this internally.

[Email Back Button - Missing]

I'm not sure what you mean by a "back button"?

 

[Enhancement request for Working Time Calendars - Add "Inclusion Dates"]

13 hours ago, samwoo said:

I have set up a CAB Calendar

Would a better question be "Can we add a Change Calendar that fulfils [certain functions] that are not available or practical for a Working Time Calendar?"

If so, you'd need to spec out the requirements so Gerry and his Team can assess them.

[Create Reports]

Just use "Requests" as a search, it's a schema designer and the schema has names for certain tables.