[Error Code 1 - Could not connect to Server]

@Steve Giller I am now getting the Error code 1 every time I try to update workflows using both Chrome and Firefox.  I have turned off my VPN and as far as I am aware our network settings have not changed.

I am using a Macbook with MacOS Ventura 13.6.6.

Any advice would be appreciated as the error is stopping me working on any workflow.

Our instance is not showing any issues.

[Error Code 1 - Could not connect to Server]

3 minutes ago, Steve Giller said:

That would suggest it's unlikely to be a problem with the Instance, as if the Instance were down no-one would be able to login.

You can always check the status from the webform to see if any issues are highlighted there.

Thanks I did check and the status seems OK.

 

[Error Code 1 - Could not connect to Server]

@Steve Giller I am also getting these errors that appear suddenly on screen.

Just got one at 15.39 whilst updating a business process.  It lasted a minute and I was then able to save my process and carry on.

I also got one yesterday.

I am using Firefox.  I have not had any reports of this from any other users so far.

 

 

I don't know if it is related but I am currently unable to login to our instance using Chrome.  I am not sure if this is an issue with my device/ our network as currently I am the only one affected in Chrome.  Investigations on my device are in progress.

 

[New Test IC - Do you have to publish to Test?]

Hi @Martyn Houghton I had this same issue initially, and raised the following post.

On Friday it started working as expected for me without publishing the form first.  Not sure what changed.  I will test again today and let you know if it is still working.

 

[New Intelligent Capture Test feature - not picking up changes in a form unless it is published]

@Steve Giller - By  'username' I meant customer as that is what we enter for the customer.  Despite that it was not previously working without publishing the form first.

Last Friday this seemed to start working for me as expected ie testing without having to publish the form.  Hopefully it will stay that way.

[Enhancement: New Hornbill Automation function/task to "Link Request"]

+1 for me too.

We are wishing to undertake a simulation exercise for all users, and would like each user request raised to be linked automatically to a parent ticket so that there is an overview of all the requests raised which relate to the simulation exercise.

 

[Error in Workflow on Unlock actions]

We are also experiencing this issue with a suspend node in one of our workflows.  I am awaiting updates from support via the ticket I have raised.

[New Intelligent Capture Test feature - not picking up changes in a form unless it is published]

@Steve GillerI have refreshed my tab and it is now showing again.

This is what I see.
When I start the test I am asked to enter a username to run the test as and choose the service and catalog item - not sure if that should happen as that does mean I would have to publish the form to see any changes.

 

 

 

[New Intelligent Capture Test feature - not picking up changes in a form unless it is published]

@Steve Giller I seem to have lost this new feature in our ICs now!

[Is there a way to switch the information contained in two asset fields using an Autotask?]

It is more like these:

 

[New Intelligent Capture Test feature - not picking up changes in a form unless it is published]

Hi,

This is a great new feature which is really helpful.

However when using it this afternoon I was unable to test any new form fields I added to my form without publishing it first despite saving the changes first.

It works really well on a form with changes when they are published to a test service.

Is anyone else having this issue?

Can this be reviewed please?

Thanks

[Is there a way to switch the information contained in two asset fields using an Autotask?]

Can this be marked as an enhancement please?

[Is there a way to switch the information contained in two asset fields using an Autotask?]

Hi 

We have identified a large number of assets where the Order number has been entered into the Invoice number and vice versa.

I would like to know if there is a way we can switch the contents of these fields around.

I have tried using an autotask to update these asset fields by adding the field variables, however that does not seem to work and the asset does not get updated at all.

When I initially tried the autotask I was asked to add a request ID and an Asset ID.  However there is no request ID.

Here is the Autotask setup - am I doing something wrong or is this best done another way?

Thanks

 

[Firefox mention notifications link fails is this a bug?]

@TrevorHarris - the user has managed to get the mentions to work in dark mode using a virtual machine, so all good.

Thanks for testing.

[Error - There is a CSRF token mismatch, request cannot be process: mailadmin]

@TrevorHarris We still have a few users who are seeing the CSRF Token error intermittently when working in Hornbill.

We have cleared cookies and the users are trying to use fresh tabs in their browsers but it still occurs.

Can this be looked at again please?

Thanks

[Firefox mention notifications link fails is this a bug?]

@TrevorHarris thanks there are no browser extensions and the issue is still occurring for this user.

Any other suggestions would be appreciated.

Thanks. 

[Is it possible to display Human Task checklist items that have been ticked in the timeline entry for the task? and Visibility of a task.]

@Berto2002 Unfortunately I don't see a default visibility specifically for Tasks.

Although perhaps the default visibility for a timeline entry may be what I need to change. 

Any input from Hornbill developers on either task visibility or adding the task checklist to the timeline entry would be appreciated.

Thanks

[Enhancement - Configure customer timeline update to go from the catalog item/service default mailbox (for orgs with multiple shared mailboxes)]

37 minutes ago, Steve Giller said:

I've chased this internally @Estie

Mail is sent from the Service's Default Mailbox, except for the automated Customer emails set in the Service Portfolio:

If this is an issue, these can, of course, be disabled.

Mail sent by the Business Process has a parameter to specify the mailbox, so will not be affected.

Thanks @Steve Giller 

- Where do the automated Customer emails set in the Service Portfolio get sent from?
- Are these automated Customer emails the same as the timeline updates?
- Is this enhancement request being considered and/or worked on?

 

[Is it possible to display Human Task checklist items that have been ticked in the timeline entry for the task? and Visibility of a task.]

@Berto2002 great thanks I will have a look 

[Preview new User Interface for Core UI]

On 19/10/2023 at 16:07, Estie said:

Hi I noticed that the times received on emails coming into our Hornbill mailbox are showing differently in the preview and non-preview.

Here is an email received at 15:35 today:

Preview on - shows time in the lefthand pane as 'one hour ago' (incorrect) and time in right hand side as 15:35:59 (correct):

No preview on - time in left hand pane shows received 15 mins ago (correct) and time on the righthand side ie 15:36:30 (Incorrect? Slight difference to actual time received 15:35:59):

 

This is an email that I sent as a test and so I know I sent it at approx 15:34/35).

Thanks

 

@Daniel Dekel Hi is there an update on this issue please?

[Enhancement - Configure customer timeline update to go from the catalog item/service default mailbox (for orgs with multiple shared mailboxes)]

@Steve Giller is there any update on this please?

We are considering onboarding another department and it is important that all emails and system notifications/timeline updates come from the department shared mailbox and not the IT Service mailbox.

Thanks.

[Is it possible to display Human Task checklist items that have been ticked in the timeline entry for the task? and Visibility of a task.]

Thanks @Berto2002

Are you referring to both the checklist and the visibility?

I'd like to put both forward as an enhancement.

[Is it possible to display Human Task checklist items that have been ticked in the timeline entry for the task? and Visibility of a task.]

Hi I have a human task with a mandatory checklist in my BPM.  The timeline entry in the request does not show the completed checklist tasks.  Is this possible?

Also the task seems to be set to visibility 'Customer' by default.  I cannot see any settings to change this.  Are there any?

The tasks being used here are for internal staff and not for customers to see. 

Thanks

 

 

[Improvements to Custom Questions in ICF and Human Task configuration nodes]

On 11/12/2023 at 12:34, samwoo said:

Good afternoon,

I hope I've put this in a suitable location, that caters for both the ICF and Workflow.
 

I would like to request the following enhancements when editing Custom Questions in the Custom Form Nodes in the ICF or in Human Tasks.

• Allow us to pick up a question, and drag it to where we want to be in the list of questions
   
• Alternatively, add functionality to the up and down arrows. If we CTRL + click on the Up arrow, it moves the question to the top of the list. Similarly, if doing this to the down arrow, it moves the question to the bottom of the list.
  
   
• Add an order/sequence field to the left-side of the question so we can visually see the sequencing, and allow us to update the sequence number for a question, which will the reorder the questions accordingly (I've seen this behaviour in other Apps) - this could go hand in hand with the up and down arrows, or replace them entirely.
  
    
• Add a Preview Form button so we can see what the form looks or Human Task looks like before we publish it
  

@Richard.Ashton FYI

Thanks,

Samuel

Plus one for us too.  Moving a new field in a form is very time consuming and I often end up moving another field incorrectly which is annoying if the form is complex.

Alternatively could we have the ability to add/insert a field into anywhere in the form field list instead of it appearing at the bottom and then having to move it?  This would be much more efficient and cause a lot less errors.
Thanks

[Firefox mention notifications link fails is this a bug?]

Hi 

We have a user who is using Linux OS and is having the following issues when trying to look at mentions as below.

In both "preview new UI" and non-preview mode

Steps to reproduce:
Get a mention / notification
Click notification bell
Click the mention
Browser tries to load post, but repeatedly refreshes page and shows blank post (screen flickers repeatedly very quickly)
Or just immediately goes to a blank post

Tested on
Linux Firefox Flatpak 123.0.1 64bit
Windows Firefox 115.8.0esr 64bit ( I have pointed out that this is not the latest version however updates are centrally controlled in our workplace).
NixOS and using the NON-Flatpak version of firefox, which is the very latest version available 123.0 (64-bit)

Is this possibly a bug?

Do you support these Linux OS's/browsers?

Any help or support is appreciated.

Thanks