[Endpoint Configuration Manager integration]

Hi @Ricky

after some more digging i have found that the pre-req automation of setting the execution policy to ByPass to allow the configuration manager automation to work is not working

although the automation returns a success the policy on the SIS server has not changed

when I manually amend the execution policy the configuration manager process starts to work again

Any thoughts on best way off troubleshooting the execution policy job??

thanks
Andy 

[Endpoint Configuration Manager integration]

Hi @Ricky, i have checked the siteID and is in capitals in all places

thanks

Andy

[Endpoint Configuration Manager integration]

Without any known change in config of the SIS server where the 'add device to collection' process runs we have suddenly started to receive the following error when a service manager BPM asks for the add to device collection automation

{{SISJobOutputParameterStart:outcome}}FAIL{{SISJobOutputParameterEnd}}
{{SISJobOutputParameterStart:errors}}Error trying to add Device to Collection: This command cannot be run from the current drive. To run this command you must first connect to a Configuration Manager drive.{{SISJobOutputParameterEnd}} 

We have seen this before and it was fixed by using the edit execution policy to 'bypass' automation in front of the request to add the device to the collection

We are struggling to find why this has happened

any guidance would be much appreciated

thanks

Andy

[ITOM New Starter Process]

great news @Ricky, that will be super helpful, thank the team for me please

[Encouraging Customer Feedback]

+1 from WW on this one as well

[Service Manager - Asset Mgmt. Variables]

Morning,

we are looking at automating some activities in our requests processes that are currently manual asset variables checks, EG is this device currently in warranty

The current 'Get Asset' activity just returns the asset names not the variables like many of the other 'Get' functions

Is there another way of referencing variables against assets in BPM's??

 

appreciate any guidance

thanks

Andy

[ITOM Output Variables]

Hi @Ricky

no change i am afraid 

thanks

Andy

[ITOM Output Variables]

HI @Graham

this is the console output, nowhere near as much info as in the monitor

Note: This output has been filtered for readability.
The original PowerShell CLIXML output has been removed.

Get AD Groups for Mover script started
Setting variables...
Running Script
User = DZWOOD
Group are:
adding to querylist: OC-P2000
adding to querylist: OC-HR-INDUCTIONNND

 

thanks

Andy

[ITOM New Starter Process]

Hi @Ricky

thank you for the info

can i ask if sending emails direct from ITOM runbooks, using ITOM runbook variables could be considered for the enhancement backlog? 

Andy

[ITOM Output Variables]

Hi @Ricky

thanks

Andy

[ITOM Output Variables]

Hi @Ricky

here you go, 

thanks

Andy

{{SISJobOutputParameterStart:MoverADGroups}}OC-P2000 OC-HR-INDUCTION OC-C&R NA-PROCANDTRAIN NA-PEOPLE-SUNDAYTIMES NA-PEOPLE-MI NA-PEOPLE Debbie Wood - W2B (WCMS) Vacancy Edit (Rep) Trent Training (QlikView) MI People (O365) Teams Direct Routing (O365) Forms (Internet) Video Streaming (Internet) File Sharing (Azure) Docusign SSO (Applic) Sitedata_RO (Applic) PS2000 (Applic) HRRep Senior Managers (Applic) HRRep People Managers (Applic) GIS (Applic) Acrobat #DIST - ROC Daily Report #DIST - Management Reporting #DIST - Fin Docusign SSO-11004472407 #DEPT - People{{SISJobOutputParameterEnd}}

[ITOM New Starter Process]

As part of our new starter process we would like to send the customer of the ticket , which is created in the flow, an email with details of the account that has been created.

ideally, this can not be captured within the ticket because it will need to contain a password.

The parameters we need to send as part of the email are input parameters to the script. The only way i can see to send an email is through an email template which I assume we cannot use ITOM runbooks variables to set information

Could anyone suggest the best way of sending this customer communication??

many thanks

Andy

[ITOM Output Variables]

Morning @Steve G, @Ricky

 

i have updated as above but still get blank in the Value variable of the UI

 

although the monitor is showing that the output variable has the required information in it

thanks

Andy

[ITOM Output Variables]

@Ricky

Write-Output "Mover Output:      $output"

"{{SISJobOutputParameterStart:MoverADGroups}}$output{{SISJobOutputParameterEnd}}"

is the bottom of the script

thanks

Andy

 

[ITOM Output Variables]

Hi @Ricky

apologies, the script does write the array output to a single output variable, i just dont get to see it in the output value, hopefully the screenshots make sense

thanks

Andy

[ITOM - Group Mgmt addition]

brilliant , thanks @Steve G

[ITOM Output Variables]

Hi 

we creating a script that returns a list of AD groups a user is a member of.

The script writes the list of groups as an array & it writes the console fine

It will not write to the output variable in the ITOM UI. Is there a way i can check if this is just UI limitations or the variable is actually blank?

Are there limitations of the String output parameter type ??

 

thanks

Andy

[ITOM - Group Mgmt addition]

Morning @Steve G

The Get Group function you sorted for us is perfect and has made a lot of automations possible

Do you think you could add a Get User option to the enhancement list please?

thanks

Andy

[ITOM Jobs stuck in Processing Output]

Morning @Ricky

thanks for the update

We have only really started to put a higher volume of jobs through ITOM in the last couple of weeks and therefore the issue has been noticed more.

Although, I do think I have seen this behaviour pretty much since we started using ITOM

thanks

Andy

[ITOM Jobs stuck in Processing Output]

Hi @Ricky

only one SIS our end

thanks

Andy

[ITOM Jobs stuck in Processing Output]

Morning @Ricky

below is what i can see in the log for the completion of that job

2021-03-10 16:53:09Z [INFO]:[GENERAL]:[5340] Result: Success

2021-03-10 16:53:09Z [INFO]:[GENERAL]:[5340] Setting job 317 status to processingOutput
2021-03-10 16:53:09Z [INFO]:[GENERAL]:[5340] Setting job 317 status to succeeded
2021-03-10 16:53:09Z [ERROR]:[COMMS]:[5340] The SIS authorization key is invalid
2021-03-10 16:53:09Z [ERROR]:[GENERAL]:[5340] Failed to update job status. Operation[automation::sisUpdateJobStatus] The SIS authorization key is invalid

thanks

Andy

[ITOM Jobs stuck in Processing Output]

Afternoon 

we are getting intermittent site of jobs getting stuck in the Processing Output status. Its not just the job below, it seems to be across all

If you re-run the job type they complete successfully

It would be great if this could be looked into and we could understand if there is any monitoring that could let the supporting team know if jobs get stuck??

 

thanks

Andy

[Employee Portal Search]

thanks @Daniel Dekel

[Employee Portal Search]

Hi

i wondered if it was possible to influence how and what the search widget returns 

currently it returns only 5 catalogue items before the customer has to click on the number found to expand to see the rest

we have had feedback that this isn’t that obvious. I wonder if there is a setting that allows all results to be shown when searching?

It would also be great to be able to hit ‘enter’ on the end of a search and a results page be shown. A bit like using the google search engine that so many people are very familiar with using.

thanks

Andy

[Search Widget]

+1