John C

@Victorthe reason I ask is because i am the only person with access to change these settings and I am off on hols from today for a week, so should i revert back to Manual in the ones I changed now by COB today regardless of the update being applied by then or not?

@Victorthanks again, one final question, sorry, will I have to revert to the original settings again manually or will the update look after that?

@Victor thank you for clearing that up, will the update be ready for rollout today?

@Victor or ones that just have Task - Status?

@Victor do I change this one too?

@Victor thank you, will the new patch be activated automatically or will it involve a manual install?

@Victorwhere exactly do I browse to in order to edit the setting you recommend?

We are effected too

@TrevorHarris morning, had to to it three times this morning before I got in.....

Hi Dan, I do not seem to have the options to upload a doc here etc, there should be two options, right? Upload and create?

Still happening for me too....

OK - Thanks Dan Just two other small things please, firstly is there a way to remove the icons in the pic below and secondly how or where can I upload a doc for everyone to view, as in instructions re VPN etc? Thanks again

Hi Dan, Thanks for your prompt response but that's very disappointing to hear to be honest. I cannot change the image as these also tie in with our company colours if you take a look at my current service portal...surely positioning the company logo and the top on it's own should be a gimme!? I also meant to ask where is the log on/log out option too?

Hi Dan, Thanks for your prompt response but that's very disappointing to hear to be honest. I cannot change the image as these also tie in with our company colours if you take a look at my current service portal...surely positioning the company logo and the top on it's own should be a gimme!?

@Victor hello. I am trying to move to the new Employee Portal and have pretty much everything configured bar having issues with my logo placement. Under the orginal service settings, one could specify the logo height etc in my case it was 70, now I cannot get this option and the logo just sits on top of my image which is not what I want, basically the below image is what I would like again, the logo at the top then the image underneath. First image is my current config and what I want, second is the new employee portal and logo not right... Oh, also, I cannot find the login/logout option anywhere either and the auto login to turn off too... Thanks

@Victor @Ehsan any chance someone could reply with a suggestion if it's a bug in the system re an upgrade or? Still happening, see below...

@Victor morning, any chance of an update today please? Thank you.

Hello @Victor Since yesterday, when a customer updates a ticket, we as in the analyst end up either getting two or three emails stating same as oppose to just the one as there is only one response...as in examples below

@ArmandoDM Working finally, thanks...

@Ehsan also that other setting you speak of is already correct, so I think the issue lies elsewhere..

@Ehsan yes display name, see mails from yesterday as IT Service Desk, and today they show as noreply... If I change the noreply option you speak of, to IT Service Desk, we receive no emails at all.........

@Ehsan we can't update the noreply as suggested by you and Victor as the minute i change this to say "IT Service Desk" we receive no mail notifications at all.... I have said this a few times now and it has happened to @Paul Alexander too, so we cannot revert....??

@Ehsan thank you, someone finally understands what I was trying to say

@ArmandoDM if the noreply is changed to whatever it was no emails come in etc...had to revert to noreply in order to receive emails as previously stated..

@ArmandoDM if you read my original mails, I stated this already re not receiving then etc... A fix is needed as my instance is not the only one effected...