John C

@Victor sorry I know your very busy, but is there any chance you could assist me with this small add on please or anyone else? Thanks

Hello @Victor I am hoping you can help me with something please? Under the "People" category below I would like to create an option for staff to log a "Leaver" someone leaving the company, just with options for department and date, can you assist please? I know nothing re Progressive Capture etc, this would get me out of a huge jam right now Victor, thanks as always...

@James Ainsworththank you James, this is so helpful.... @ArmandoDMthank you also for your input.

@Steve Giller yea perhaps for you, but not for me. Current in my world would be, "out there" as well as active or LIVE even. Archived for me would be redundant too .......thanks anyway

@Steve Giller no I wasn't but thank you.... Trying to see if possible to add my own state, as in "In Stock" for example, but option not available, only for substate, but this is no good as the state does not reflect what I want either.... @ArmandoDM think there should be a default for "In Stock" option somewhere in an asset register, perhaps you could mention to your R&D Dept, thanks....

@ArmandoDM & @Victor yes I understand that, but is there any that can be edited, just one even? Geo Location, any of them? Thanks

@ArmandoDM thank you, can any be edited at all? I would like to create a new option even?

@Victor OK thank you, so I am guessing operational state etc cannot be edited either?

@Victor Where can I edit the "State" entries below, say in order to create an "In stock" option? Thanks again

OK -thought as much, pity...

@Victor No but thanks anyway Victor... Can I ask you re the Asset Management, is it only "users" that can view this, as in if I want my manager who is a "basic" user to view, anyway way he can just view the ITIL?

It's OK, I found it, where can i edit the site list? Or is it possible to add another site list, as the existing one is used for logging tickets and I want it to be different? @Victor

Hi All, @Victor I am trying to add various Departments for this field in asset manager like HR, where do I edit this field so it populates in the below? Thank you

All good now again Victor it seems! Both service manager and end user portal, thank you

No problem - Sure you know best...

OK - Just thought you were concentrating on Service Manager- Request List only...

It is affecting our end users too, they cannot log tickets...

@Victoralso I cannot access the Service Porfolio!?

Hello, @Victor all of our settings seen to have disappeared after yesterday's update? Also in service manager, some of the calls are in yellow!? I am the only admin and have not made any changes, can you assist please? Perhaps this is a general issue even though I have not see it on the forums?

The customer is Dermot O'Donnell, not me, I know that much Victor

@Victor thank you for your prompt response, firstly I have the necessary roles, see below, no mail in sent items either...

Hello All, I have reported this issue to Hornbill several times in the past two months, however still no fix issued or applied. When an analyst updates a ticket, our settings is that the customer receives an email stating the ticket has been updated however no such email is sent, therefore customer does not know of the update.. All of our settings are correct and checked 10 times over, perhaps someone can help? See attachment below: Thank you @dan @Victor

@Joe I updated our instance to the new employee portal prior to Xmas and this seems to have resolved it, so if your using the original instance and haven't moved over to the new employee perhaps this is why it's still happening for you!?

@Steve Gillercan I have an update re the roles please , which to remove so my analysts do not have rights to manage services please? Also how come the report I ran above shows nothing new since 21/8/19?

@Steve Gillerwould any of the below roles give the access you are talking about? I thought incident management full access and service request full access had to be assigned so my team could create these and edit etc? Should I assign them a different role like "incident manger" instead or?