[Updating SSO SAML metadata configuration issue]

@Victor,

Please, could you have a look at this issue and advice.

Rgds,

Izu

[Updating SSO SAML metadata configuration issue]

I intend implementing and trying this out on our TEST instance prior updating the LIVE instance. I created a new SSO profile and was able to download and save the metadata in a file but when I placed the contents into  the XML field shown below, the error message displayed  was  

I also tried the option of using the URL by inputting the Metadata URL and a different error message was displayed.

Please, do let me know your feedback on this issue.

[Hornbill Cleaner - Unable to confirm if deletions use the [RequestCatalogItems] parameter]

@Steve G,

I have been waiting on a response to this post. Please, could you assist or ask a colleague to do so.

Rgds,

Izu

[Hornbill Cleaner - Unable to confirm if deletions use the [RequestCatalogItems] parameter]

I have executed the utility with required filters including the [RequestCatalogItems] parameter but the parameter is no included in the list of parameter in the log file generated hence I am unable to confirm if this parameter is used as a filter.

[Hornbill Cleaner - Do KBs (knowledge base) linked to PRs (Problems) get deleted when the PR is deleted?]

@Steve G,

Please, could you let me know your feedback on this topic.

 

Rgds,

Izu

[Hornbill Cleaner - Do KBs (knowledge base) linked to PRs (Problems) get deleted when the PR is deleted?]

Please, could you confirm if KBs linked to PRs  are deleted when the PR is deleted?

[Hornbill Cleaner - How can set separate deletion times for requests within a service request group but of different catalog IDs]

@Steve G

Please, could you let us know how soon your team will look into this issue and implement it as this will greatly impact our use of the Hornbill Cleaner utility.

I look forward to your feedback on this matter.

 

Rgds,

Izu

[Hornbill Cleaner - How can set separate deletion times for requests within a service request group but of different catalog IDs]

The Hornbill cleaner config file has the Service 'RequestServices' parameter but we do want to set different retention periods for requests with separate catalog IDs within a specific service category.

[Backup of request data in the live instance prior to executing the Hornbill Cleaner utility]

Please, could you confirm the steps/procedure that should be in place to backup request data prior to executing the Hornbill Cleaner utility.

[Asset Import - Modify Asset Import config query to include 'h_last_logged_on' and 'wMacAddress' field values]

@Steve G,

Thanks.

[Asset Import - Modify Asset Import config query to include 'h_last_logged_on' and 'wMacAddress' field values]

@Steve G

The query that needs to be modified extracts assets from the SCCM database and the two fields mentioned above need to be included. Is it OK we make the change to the query in the Asset Import config file or should it be done by Hornbill?

[Asset Import - Modify Asset Import config query to include 'h_last_logged_on' and 'wMacAddress' field values]

As we  intend to extract the 'h_last_logged_on' and 'wMacAddress' fields via the config query. Please, could you let us know if we should proceed with amending the query? 

[Set Asset field values (i.e. used by and owned by) to null/blank via the CSV Asset Import utility]

@Steve Giller Please, could you provide more information on how this can be configured?

 

Rgds,

Izu

[Set Asset field values (i.e. used by and owned by) to null/blank via the CSV Asset Import utility]

Thank you both for the feedback.

@ArmandoDM Please, any response from the your team with regards to implementing this feature to the utility will be appreciated.

 

Rgds,

Izu

[Set Asset field values (i.e. used by and owned by) to null/blank via the CSV Asset Import utility]

How can we set Asset field values (i.e. used by and owned by) to null/blank via the CSV Asset Import utility

[Bulk Deletion assets from Hornbill.]

A few weeks ago I raised a topic on this issue and I was informed that deleting of assets can be done via the Asset/List view or the Asset dialog/screen.

Is there a way to implement a bulk delete of assets as we do have over 4000 assets to delete.

 

[Extracting Asset Import field values from the Hornbill Database]

I am looking forward to a response to this topic.

[Delete assets from Hornbill.]

We would like to know the steps required to delete some assets from Hornbill. These assets are no longer imported from our database (i.e. via the Hornbill import utility).

[Extracting Asset Import field values from the Hornbill Database]

How do we retrieve some asset field values from [h_cmdb_assets] table and load it into the the specific field in the Asset View in Hornbill.

[Provide more detailed information as to what the will be achieved by implementing the LDAP Import v3.9.0]

Please, could you explain the the new functionality mentioned below, that what would be achieved by implementing LDAP Import utility v3.9.0

Change:

• Added support for Object SID Conversion as a Pre Import Action

 

[Impact missing from change requests logged today]

@Ehsan,

Please, could you confirm when this patch (mentioned in your correspondence above) will be implemented. Resolving this issue is critical/urgent for out IT department as raising CRs has now been kept on-hold.

 

Rgds,

Izu

[Asset Import - Utility unexpectedly inserts a new record instead of updating an existing one]

@Victor

I am waiting on a feedback on this issue.

 

[Asset Import - Utility unexpectedly inserts a new record instead of updating an existing one]

The Asset Import utility v1.9.0 was executed to test the removal of values for a specific field using the '__clear__' as clearcolumn in the SQL statement within the config file but it does seem that the utility inserts a new duplicate record  for each asset record instead of updating the existing asset by clearing the value in the existing field.

[Emails to a shared mailbox does not add Sender details to a new request]

A user has identified that emails sent to a Hornbill shared mailbox is received successfully but it does not have the sender's details which is required when creating a new request.

[LDAP Import - Handling users with the same name]

We have observed that the [Handle] attribute is used for only one user at a time hence users with the same first and last names are not imported after the [Handle] has been used. 

We would like to know if there is an alternative option whereby we can overcome this obstacle.