Izu
Hornbill Users-
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Everything posted by Izu
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@Victor, Please, could you have a look at this issue and advice. Rgds, Izu
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I intend implementing and trying this out on our TEST instance prior updating the LIVE instance. I created a new SSO profile and was able to download and save the metadata in a file but when I placed the contents into the XML field shown below, the error message displayed was I also tried the option of using the URL by inputting the Metadata URL and a different error message was displayed. Please, do let me know your feedback on this issue.
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A few weeks ago I raised a topic on this issue and I was informed that deleting of assets can be done via the Asset/List view or the Asset dialog/screen. Is there a way to implement a bulk delete of assets as we do have over 4000 assets to delete.
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Extracting Asset Import field values from the Hornbill Database
Izu replied to Izu's topic in Service Manager
I am looking forward to a response to this topic. -
We would like to know the steps required to delete some assets from Hornbill. These assets are no longer imported from our database (i.e. via the Hornbill import utility).
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@Ehsan, Please, could you confirm when this patch (mentioned in your correspondence above) will be implemented. Resolving this issue is critical/urgent for out IT department as raising CRs has now been kept on-hold. Rgds, Izu
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The Asset Import utility v1.9.0 was executed to test the removal of values for a specific field using the '__clear__' as clearcolumn in the SQL statement within the config file but it does seem that the utility inserts a new duplicate record for each asset record instead of updating the existing asset by clearing the value in the existing field.
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We have observed that the [Handle] attribute is used for only one user at a time hence users with the same first and last names are not imported after the [Handle] has been used. We would like to know if there is an alternative option whereby we can overcome this obstacle.