[Hornbill Cleaner utility fix]

@Victor,

We are still waiting on your feedback with regards to the release of the new/updated version of the utility.

Rgds,

Izu

[Hornbill Cleaner utility fix]

@Victor,

I am unable to access the information above you added as it does state 'Sorry we can't show this content because you do not have permission to see it'.

 

Rgds,

Izu

[Hornbill Cleaner utility fix]

@Victor,

Thanks for the update.

I created a similar topic to this one but that with regards to SupportWorks data but I can't find the topic. Please, could you update me on that as well.

 

Rgds,

Izu

[Hornbill Cleaner utility fix]

@Victor

I have not received a feedback on this issues. Please, could you confirm when the utility will be available?

Rgds,

Izu

[Hornbill Cleaner utility fix]

Please, could you confirm that the fix to the product defect (ref: PM00155016) has been implemented and the update version of the Hornbill Cleaner utility is available?

[Service Manager version]

@Paul Davis,

My question was where to I check to see the version of the most recent update and the details of the fixes in that version. I have know that the HSM tab in the App Store as shown above can provide such information but I do not want to click on it in case that triggers an update.

The reason is, I have to raise a change request prior to implementing the update.

 

Rgds,

Izu

[API Scheduler - Can we set up more than one service request type with one config file]

@Steve G,

I have got the schedule auto-generate request at different times hence ignore my last correspondence.

Rgds,

Izu

[Deactivate Access to mobile Device App]

@Victor,

Thanks for the feedback.

It does seem that we are on the standard edition hence we are unable to apply any of steps you mentioned above. I would like to know the specific user permission that allows a user to add a device in the standard edition as removing that permission would resolve the issue.

Rgds,

Izu

[API Scheduler - Can we set up more than one service request type with one config file]

On ‎2‎/‎15‎/‎2019 at 11:08 AM, Steve G said:

Hi @Izu,

Yes, you just need to add new objects containing the details of the requests you want logging in to the Schedule JSON array in your configuration file, as so (first scheduled item in the white box, the second in the red box):

Cheers,

Steve

@Steve G,

I have applied the three new objects for there separate services and this has been set up in the conf.json file. When the schedule for these objects are set at the same time, it executes and generates there separate SRs but it does not execute properly if the schedules are set at different times.

Please, could you let me know how we can apply schedules at different times for more than one service within one conf.json file?

 

Rgds,

Izu 

[Service and catlog item IDs]

How do we retrieve the service and catalog item IDs (i.e. numeric values) from HSM as I do require these for the API Scheduler config file?

Rgds,

Izu

[API Scheduler - Can we set up more than one service request type with one config file]

I would like to know if we can set up multiple requests types within one config file for the API scheduler to generate these request in one run?

[Deactivate Access to mobile Device App]

We would like access to the HSM mobile device App to be deactivated on our LIVE instance.

[Service Manager version]

Secondly, how do we revert to a previous version of service manager after an unsuccessful update.

[Service Manager version]

Please, could you let me know how/where to check the most recent version  of Service Manager.

 

Rgds,

Izu

[Hornbill LDAP Import Issues]

Based on the above issues highlighted above, we would like to know the reason for the change in the content of the log files between the previous and the current LDAP Import utility.

 

Rgds,

Izu

[API Scheduler - running the utility has no effect]

Hi Steve,

Thanks for the assistance and support. The service request has been auto-generated and I have checked the log file and all looks OK.

Rgds,

Izu

[Establishing a communication link between Service Manager and JIRA]

On ‎1‎/‎17‎/‎2019 at 10:28 AM, Izu said:

nication link between Service Manager and JIRA whereby requests created in Service Manager can be auto-generated in JIRA as well.

Are there any restrictions/issues we need to be aware of especially with regards to emailing/auto updates. We do intend using  auto responder rules hence would like to confirm that any auto updates would not cause mail loops  e.g. any caveats we should issue via the support model, like cc'ing the two tools to avoid auto updates.

Rgds,

Izu

Hi,

Please, could I have a feedback with regards to this request.

Rgds,

Izu

[Hornbill Cleaner - Requests backups]

Hi Gerry,

We intend implementing a dryrun on our LIVE instance hence would like to confirm the level of risk with regards to performance and data.

Furthermore, you indicated above that your backups are taken nightly and on that basis; I would like to confirm when your backup complete. 

Rgds,

Izu

[Establishing a communication link between Service Manager and JIRA]

Hi,

We intend establishing a communication link between Service Manager and JIRA whereby requests created in Service Manager can be auto-generated in JIRA as well.

Are there any restrictions/issues we need to be aware of especially with regards to emailing/auto updates. We do intend using  auto responder rules hence would like to confirm that any auto updates would not cause mail loops  e.g. any caveats we should issue via the support model, like cc'ing the two tools to avoid auto updates.

Rgds,

Izu

[API Scheduler - running the utility has no effect]

Hi Steve,

Thanks for the feedback.

Yes, I got the feedback that the API call was successful but I am unable to see the generated request/task in Service Manager. Please, could you let me know how to check\confirm that the request/task has been created.

 

Rgds,

Izu

[Hornbill LDAP Import Configuration settings Issue]

Hi Steve,

I am waiting on a feedback to my last correspondence on this issue.

Rgds,

Izu

[API Scheduler - running the utility has no effect]

Hi Steve,

I amended the cron schedule expression yesterday as suggested and I have had a look at the log file and the output has not changed. The fact is the API scheduler has always been running as a background process since last month but the issue is I cannot confirm that the request/task is being generated.

 

Rgds,

Izu

 

[API Scheduler - running the utility has no effect]

Hi Steve,

I sent the config and log files yesterday via the Hornbill Support email address.

 

Rgds,

Izu

[Hornbill LDAP Import Configuration settings Issue]

Hi Steve,
I have had at the 'Associating a Group to Hornbill User Accounts' section of the Wiki page as suggested.

Furthermore, I look at the current configuration setting (i.e. 'Organisations') via the Data Configuration Manager' and compared that to the previous settings implemented via the two config files and it does seem to me that the 'Organisation' settings is incomplete.

 Please, see below the current and previous configuration settings sections and let me know your feedback..

 

conf_Department.json

"OrgLookup":{
        "Action":"Both",
        "Enabled":true,
        "Attribute":"[department]",
        "Type":2,
        "Membership":"member",
        "TasksView":false,
        "TasksAction":false,
    "OnlyOneGroupAssignment":true
 }

conf_costcentre.json

"OrgLookup":{
        "Action":"Both",
        "Enabled":true,
        "Attribute":"[company]",
        "Type":3,
        "Membership":"member",
        "TasksView":false,
        "TasksAction":false,
    "OnlyOneGroupAssignment":true
     }

[API Scheduler - running the utility has no effect]

I am awaiting feedback on this issue.

Rgds,

Izu