[All Users appear to have been marked Not At Work on the system?]

Morning @Ehsan, I noticed this as well, is the default option "not at work"? as it changed everyone to this and in doing so broke the round robin feature.

Thanks,

[Email Notification Errors in mailbox]

Thanks @Victor hope you find the resolution soon! 

[Email Notification Errors in mailbox]

@Victor

Just wanted to check, is this affecting ticket updates? we seem to have issues with closing/update at the moment?

Thanks,

Logan G

[Resolution Times Not Changing]

@Steven BoardmanThanks for this! I will take a look at the wiki.

[Resolution Times Not Changing]

Hi All,

Hoping you can help, I might just be missing something but it seems that if a ticket is raised by mistake as say a P1 with the response time of a day if we then correct this manually using the "escalate" action to a P3 with a resolution of 3 days, it does not change the resolution time. 

Any ideas on this?

Thanks,

Logan G

[Auto Assign and Assign to Creator]

@Bob DickinsonApologies for posting on a old thread but I was wondering if there has been any progress in the ability to either set a default/primary team for users or have this ignore certain teams?

Thanks,

Logan G

[Assign Action - Notification or Disable for users]

@Steve Gillermanaged to figure out another way of doing this using a custom expression on a decision and part of what you said. My custom expression checks if the ticket is assigned to a member of a team and then only enabled some of the actions, the assign action remains locked.

Thanks for your input

[Assign Action - Notification or Disable for users]

Hello,

We are wondering if it is possible to either disable the assignment action for certain members of a team or if there is a way to make it so if a ticket is reassigned using the action it notifies the team manager? 

The reason we would like this is some tickets get moved using this action and there is nothing to tell the line manager that this has been reassigned. 

Any ideas would be great.

Thanks,

Logan G

[Issue with filters after Build: 1819 update]

Just wanted to add to this as well as we have notice this issue. 

Thanks,

Logan G

[Lost Access - Could not connect to the service]

Same for us.

[Service Manager - Failing to load]

Also an issue for us.

Thanks,

Logan G

[Auto-log request from email not working]

This is also affecting us. 

Thanks,

Logan G

[Cloudfare Host Errors]

Hi, we also seem to be getting this.

Thanks,

Logan G

[Activities Not Showing]

Hello All,

Hoping you can help, since the update we have noticed that activities are not auto showing on the right, you have having to clcik the arrow and then click show more then it loads. It doesn't seem to be on every activity.

It is a bit of a inconvenience as the analysts are having to do more clicks to complete the tasks.

Thanks,

Logan G

[Search Retired Services]

Wait never mind, its not the same due to the still need to be assigned the tickets just not automatically.

I have added them to these groups and this works.

Thanks,

Logan G

[Search Retired Services]

@James Ainsworth oh i take it this is a new feature from the discussion we have been having on my other topic 

 

 

Thanks,

Logan G

[Search Retired Services]

hi @James Ainsworth with that it doesn't seem to work if the person is not a member of that team(which makes sense). Do you suggest I add them to the other teams? 

Only issue with this is I have tickets that assign based on round robin so I cannot add all team members to that. 

Thanks,

Logan G

[Search Retired Services]

Hi All,

Hoping you can help, something we have noticed since moving a few things around with our help desk here, we can no longer search for requested that belong to a retired service. 

I know a little while ago it was sorted that people could see their own requests from retired services but it would be helpful if members that are in the supporting teams of the retired service can still search for tickets using the top search bar. 

We normally search for tickets that have been opened by a user in the past and click on "all my services" which brings up all tickets for that user.

Unless there is another better way of doing this I am open for options.

Thanks in advance.

Logan

[Service outage across several instances [RESOLVED]]

+1 also getting this 

[Changing View Auto Refresh]

Morning All, 

Since the update we have noticed that when we change from one view to another it doesn't always reload the list, sometimes it does and sometimes it doesn't. 

Just wondering if this is a known issue?

Thanks,

Logan G

[Ignore Member Of Round Robin Team]

@James Ainsworth

I would like them just included in the request so tickets can still be assigned to them as part of that team but they do not automatically receive tickets from the round robin as they are senior engineers and the other 2 are the juniors so would receive the tickets first.

On a second note, I see this as a benefit on task's as well as it will reduce the amount of teams that the task's assign to.

Thanks,

[Auto Assign - Team Membership Type = exclude Manager/Team Leader]

+1 for this please, would be really helpful rather than having multiple teams set up.

Thanks,

Logan G

[Ignore Member Of Round Robin Team]

Hello All,

I am wondering if it is possible to set up a round robin to ignore certain members of a team? I am wanting to set up a round robin to go between 2 members of a team but ignore the other 2 members? 

Is this possible?

Thanks,

Logan G

[Saving Issue - Details Form and Filters]

Hi @Deen

Any update on this, we do seem to still have this issue?

[Viewing Tickets on Self Service]

@Deen

Just because I have been asked by my manager do you have a note on when we can expect this update?

Thanks,

Logan G