Giuseppe Iannacone
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Enhancement Requests
Posts posted by Giuseppe Iannacone
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1 minute ago, Victor said:
@Giuseppe Iannacone the process attempts to assign a task to a group that does not exist possibly... Check if the task is configured to assign to a specific group, if yes, check if this group (still) exists in your system. If the task is configured to assign based on a variable value (like request team) is possible that the request has not yet been assigned to any team when the task is created...
@Victor how can i check which task the process is trying ?
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we are receiving this error? can you please help?
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@Steven Boardman the HR will insert all the information required during the PC, on of the field of the PC is the new employee's manager and this one should be the real customer.
So from the BPM it's at the very beginning. -
is there a way to update the customer in a BPM starting from an answer in a PC custom form ?
the idea is for the new hire request, the HR people are the subscribers but the new employee's manager has to be the customer (in this way it will be able to see the request's status)
Any suggestion?-
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@Steven Boardman do the new feature (released from Service Manager 1330) has something to do with my request (quoted)? and generally speaking is there an extimated time for ?
NEW: Enhanced 'Site' Progressive Capture form to return a Site's state in the expressions list
On 8/1/2018 at 9:45 AM, Steven Boardman said:2. A new setting on the Request > Update Request > Site which will allow for the inputting of a variable using the variable picker. This option will allow you to take the answer to a custom question in Progressive Capture, and set the Request Site based on this value
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On 9/5/2018 at 8:48 PM, James Ainsworth said:
If you have a BPM activity for completing something, one of the outcomes could be called Re-schedule. When the initial activity is completed, it can capture and showsthat I was attempted and the reason why you couldn't continue, and your new Re-schedule outcome would assure that the next activity is added. This would keep the control within the process and not rely on someone remembering to manually add a follow up.
@James Ainsworth good point, thank you!
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@Victor unfortunately the issue is solved only partially. my impression is that things mess up when you have more than 6 chart in My Dashboards view.
Can you please investigate further?
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@ArmandoDM ciao Armando, I hope this post find you well. By the way it seems like that with the last Service Manager update this is working as expected, so I believe when can consider this as solved
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when raising a ticket from an email that has got a long history the "next botton" is found at the end of the history, so you have to scroll all the window down to the end.
i believe it might be better to have a predifined box with a standard size with a scroll bar in the box as it was before; here is the current visualization:
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@Daniel Dekel & @James Ainsworth thank you for the kind and quick reply. I see your evidence and I agree with you. In our specific case this was not streactly an issue based on how we designed the flow and most important the particular way we were working on (there is a final task which remind us to check the completeness).
by the way I believe it's reasonable to remove it from the BPM tasks for us too.
Is there a way to "copy" an existing task? (i would not use the template which I know is already available, but having a copy option will result faster like the follow up)
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I would like to update the linked request with the "Automated Task" with the following sintax
'''<span style="color:green">&[global["flowcode"]["summary"]] Activity Has Been Completed</span>''' &[global["flowcode"]["resolution"]]
what I expected to see was the "Activity has been Completed" in green with the resolution text of the request appended ( &[global["flowcode"]["resolution"]] in the example the word "done")
but what i see instead is "undefined":
can you please suggest, which is the right sintax for the resolution field:
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2 hours ago, Daniel Dekel said:
@Giuseppe Iannacone, this was done in purpose, but only with Tasks created by the BPM. Manual Tasks are still allowing Follow Up. Let me know if is a problem for you and if it is, can you please give me an example of why?
This come useful when for example you have a planned task (at the BPM process level) but you are forced to reschedule due to another team not available or the customer asking for a reschedule.
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@Victor we are suffering the same issue that @Dave Stewart is experiencing, and we have updated to the last available build of Service Manager. you cannot move the tiles, or better you can try it, you can see the icon... but once you finish the action all gets back to the original place.
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@Daniel Dekel with the experimental feature enable we no more see the very useful "followup" button; is there a reason for?
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4 hours ago, Victor said:
@Giuseppe Iannacone - we are investigating this
@Victor thank you, also my colleagues reported to me they have the same issue.
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On 8/24/2018 at 3:10 PM, Giuseppe Iannacone said:
the "My Dashboards" view is not working properly. if i move tiles from position 1 to position 2, this position are not stored and once i visit again the page the old view is presented.
but again visiting the page or reloading will result in:
can someone from Hornbill staff, please have a look on this issue?
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@Victor Thank you for the feedback, i'll be waiting for a reply
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can someone from Hornbill staff, please have a look on this issue?
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the "My Dashboards" view is not working properly. if i move tiles from position 1 to position 2, this position are not stored and once i visit again the page the old view is presented.
but again visiting the page or reloading will result in:
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in the example below the autoresponder has correctly processed with an email rule routing and the email has been added to the request, but it is visible only for the team, how can i change this default behaviour to customer instead
I was trying with the settings "guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility" but I don't think is the right one
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@Daniel Dekel do you think we can start to using this experimental feature in production environment? or it's better to wait for the official release?
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@Daniel Dekel that's amazing, it is absolutely useful in our "New Hire" process and for sure will be useful in other circumstances.
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@Daniel Dekel thank you Daniel, I believe we cannot force this field as mandatory, is it true?
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@Daniel Dekel is it possible to add custom fields like for example "username" and "email" as an additional field under reason in which the analyst can add details of the new hired person AD account and email for example:
the idea is to have this 2 additional custom field to provide the information to the customer via BPM simply adding the info into the tasks.
thank you
Error in BPM in production environment
in Service Manager
Posted
@Victor I've found it, thank you there were a reference to an no more existing Team
How can the avoid the error now? I've created a team whit the old name but probably the ID is different? the BPM still fails...