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SJEaton

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Posts posted by SJEaton

    Set up workflows for parent and linked requests

    in Service Manager

    Posted

    OK so I've gotten so far but I still have issues with this set up.  

    I have added 'update custom 40' nodes to just the linked request 'no match' branches within my parallel process a in the linked requests themselves to begin with but it wasn't working.

    I therefore added 'update custom 40' nodes to all branches within my parallel process, and in all linked requests.

    This works if all of the manual tasks raised within the parent request are completed before all of the linked requests, proving that the approach works, but it doesn't however work when the linked requests are completed before the manual tasks.  It just stalls at the 'suspend and wait for update' node.  No errors given, just waits there even though every flow within the parallel has completed.  I have checked in Database Direct and custom field 40 has the correct number of '1's in it that I expect for the parent request to move onto resolution.

    I must therefore be missing something.

    This is what's after the parallel process end...

    image.png.3f364f51dbd28dcd68ab7fd4f4897743.png

    This is the decision that check custom 40 for 10 x '1's... 

    image.thumb.png.f6d54343be4618be850fa0da18fddafa.png

    The parallel process is far too large so the screenshot is tiny, but happy to share the process with whomever might be able to assist. @Victor @James Ainsworth @Steve Giller ???

    image.thumb.png.71d1cf33694b9378a139495c99aec7b4.png

    Updating a Custom Field with the value of a Capture Task Field

    in Service Manager

    Posted

    Hi

    I have configured a task with a capture task field in it which works lovely.  I then want to export the value of this field to Custom Field Q.  I've tried 2 different ways neither of which seem to work for some reason. 

    I tried setting the field ID for the capture task field to h_custom_q - didn't work

    So I've now tried to use an update custom field node, pulling in the answer to the capture task field via a variable picker.  I've included and update timeline node purely to test if custom Q has been populated but it still comes back as blank. 

    image.png.276d945b86df5be0354fac00459328c8.png  

     

    image.png.0ede959f8815b9068ff07d1a589f790e.png 

    the variable in this field is &[functions.getTaskAnswers("task-8e8b6c91").field_1]

    The Timeline update is configured....

    image.png.f32fc450f5f8adc98d2e3600db1ff083.png 

     

    Its output is...

    image.png.b8b1a11ef132ac0c2de5afc2b65dd3a9.png

     

    Any ideas? Thanks

    Sam

    What URL to use for document links in widgets

    in Employee Portal

    Posted

    Hi, I just want to confirm what URL is to be used for embedding links to documents in Link widgets.

    Do I use the URL provided in the 'Direct Link' for the document that is obtained by selecting the following in the document details?

    image.png.e99a00c8e50f781bee72f3c31db78859.png   

    I tried this and entered the URL in the Address field for the widget link and this worked initially but a few days later I am now getting this error.   

    image.png.5ade2e7e127c0c90364a0321ea356502.png  

    Am I using the wrong URL or is this a different issue?

    Thanks, Sam

     

    Set up workflows for parent and linked requests

    in Service Manager

    Posted

    28 minutes ago, Steve Giller said:

    I'm sure it can be made to work, but it's gone a bit beyond the "thrashing it out on the forum" level at this point - the basic principals are fine but now we're past that and fine-tuning Workflows it's moving towards the Expert Services arena, I'm afraid.

    @Steve Giller are you able to just confirm that the various 'update custom field' nodes in the parent request That I have that populate Custom 30 with a "1" if the linked request isn't triggered (as per your suggestion) don't need a node to store the Parent Request ID right? 

    Also, if I'm copying Custom 30 to the timeline correctly as its still showing as blank.

     image.png.efb24ace3a8703fa6a06a7ac79b26edc.png 

    this is what is showing on the timeline :

    image.png.92b519cc9501cad7829a3712c4bf1ae6.png

    Many thanks

    Set up workflows for parent and linked requests

    in Service Manager

    Posted

    @Steve Giller - I'm outputting to the timeline and its blank. 

    @Paul Alexander - I haven't stored the Parent Request ID in a custom field, how do I do that?   

    I have various 'update custom field' nodes in the parent request too that populate Custom 30 with a "1" if the linked request isn't triggered (as per Steve's suggestion) so don't understand why I need to store the Parent Request ID for these one's? image.thumb.png.c38ef6bb7588759e69b3cac7da4a56a8.png

    Set up workflows for parent and linked requests

    in Service Manager

    Posted

    To be honest, I'm not sure your solution will be suitable for us though as we may well have say 15 linked requests but we may not. The linked requests I'm configuring won't always raise, l have varying decisions based on what system access or equipment is requested in the IC and then the BPM raises the relevant one's so it could be any number of linked requests between 0 and 15.   

    Set up workflows for parent and linked requests

    in Service Manager

    Posted

    On 8/11/2022 at 9:22 AM, Victor said:

    Yep, definitely worth exploring. Ideally one would just use a simple built-in node "Wait For All Linked Requests Resolution". If we only had one...

     

    On 8/11/2022 at 10:02 AM, Paul Alexander said:

    :rolleyes:

    I'm not sure the developers would class this as 'simple' would they? If it was, surely it'd have happened by now! 

    I'd definitely put our vote to this please!!! 

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