Harry Hornbill

Hello everyone, The latest update of Service Manager (2924) has been released to live. The change log for this update is as follows: Fix SLA Performance Improvements

Hello everyone, The latest update of ESP (3782) has been released to live. The change log for this update is as follows: Fix The date range for annual measures always start from 1 Jan, irrespective of the start date.Quarterly measures not covering all ranges when non-UTC timezones are usedMeasures not using the correct times when non-UTC timezones are used

Hello everyone, The latest update of Service Manager (2922) has been released to live. The change log for this update is as follows: New Chatbot operation for getting service bulletinsChange Privacy selector now uses lowest available visibility instead of Public if user does not have the privilege level to use the actions default visibilityFix Timeline index entries not created when creating and completing tasks {PM00178384}The asset substate needs to be consistent with the asset state in order to be saved from the summary panel {PM00178374}Translation strings not working in intelligent capture {PM00177766}

Hello everyone, The latest update of ESP (3781) has been released to live. The change log for this update is as follows: New Added new api admin:user2faAuthenticatorDeregister to allow for admin reset of registered 2fa clients when neededFix system::getSupportedLanguageList returns no languages when more than one filter language is supplied.

Hello everyone, The latest update of Hornbill Core (282) has been released to live. The change log for this update is as follows: Change Updated description for setting ''guest.anonymous.servicePortal.core.profileupdate'' to mention basic users and Employee Portall instead of Service Portalbpm ops userCreate/userUpdate need to handle user type "any" which gets converted to "user"Add translations for passport loginadd translations for some of the new logon history labelsEmployee Portal - Allows now to add and edit pages under Home (without domain) by users that have Home Page Manager role or canManageCompanyPages rightModified bpm string util Substring so can offset to and from positions with 2 new paramsRenamed Strings from Office Locations to Locations (previously known as Sites)

Hello everyone, The latest update of Board Manager (350) has been released to live. The change log for this update is as follows: Change Add filter for tagsTag list is alphabetically orderedFix BPM tag/untag operations adding incorrect tagcustom buttons do not update data when lane changesCover images on cards not being displayed correctly

Hello everyone, The latest update of Hornbill Core UI (1965) has been released to live. The change log for this update is as follows: New Admin - Security - SSO Profiles: Added support for "Force Re-Authentication" (requires server build 3778)Change Admin - Platform - User Accounts: User TwoFA option is now always active. If the user record is marked as using totp it is possible to "de-register" and revert back to email (revert option requires server 3779).Admin - Platform Config - Email - Templates: Add support to group email templates by 3 levelsAdmin - Platform - User Accounts: Add support for extended user type when enabled.added support for totp 2 factor authenticationAdmin - Workflow - BPM Editor: Validation now checks to see if cloud automation node method is deprecated and shows warning.Admin - - Roles: Application roles can no longer be assigned "admin" priv levelFix Admin - Platform Conf - Shared Mailboxes: Editing mailbox inbound service it is not possible to test connection after saving as form closes.Admin - Platform Config - Roles: Fix issue when clear role description and save it doesn't save the empty descriptionAdmin - Platform - Webhooks: create webhook fails unless have checked one of the options

Hello everyone, The latest update of ITOM Packages (93) has been released to live. The change log for this update is as follows: Fix IT Automations for Active Directory User Management. Fixed issue where passwords would not be set when they contained certain characters

Hello everyone, The latest update of Project Manager (432) has been released to live. The change log for this update is as follows: New Project Type filter for My Projects viewProgramme RAG Tolerance Matrix configurationChange Project tasks can now be sorted by RAG status.Project task checklist counts are now represented by a counter badge when viewing a project taskFix Date pickers not working when creating a projectProject RAG Tolerance Matrix ErrorProject Manager - Graphical bug with adding tasks.Unsetting of types and business process on project templatesUnable to clear summary task association from a project taskUnable to load project template details immediately after creating or copying a project template

Hello everyone, The latest update of Supplier Manager (272) has been released to live. The change log for this update is as follows: Fix Locked Supplier and Supplier Contracts were accessible directly through the correct url, even if no access was grantedSupplier Contracts for locked suppliers were visible from the main Supplier Contracts Console

Hello everyone, The latest update of ESP (3779) has been released to live. The change log for this update is as follows: New Entity email templates can now be flagged available for interactive and/or automation use, allowing for a significant reduction in choices when browsing and selecting an email templateEntity email templates can now be organized using a a three-tier grouping systemChange Extended entity template list to include newly added group1, group2 and group3 categories

Hello everyone, The latest update of Contact Import Utility (v2.0.1) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Handled panic when an incorrect instance ID was provided during initial authentication details collection Changed Replaced deprecated module golang.org/x/crypto/ssh/terminal with golang.org/x/term GitHub Dependabot security alerts patched Minor changes to release notes publishing script

Hello everyone, The latest update of User Import - Google Utility (v2.0.1) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Handled panic when an incorrect instance ID was provided during initial authentication details collection Changed Replaced deprecated module golang.org/x/crypto/ssh/terminal with golang.org/x/term GitHub Dependabot security alerts patched Minor changes to release notes publishing script

Hello everyone, The latest update of Asset Relationship Import Utility (v2.0.1) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Handled panic when an incorrect instance ID was provided during initial authentication details collection Changed Replaced deprecated module golang.org/x/crypto/ssh/terminal with golang.org/x/term GitHub Dependabot security alerts patched Minor changes to release notes publishing script

Hello everyone, The latest update of Asset Import Utility (v4.1.1) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Handled panic when an incorrect instance ID was provided during initial authentication details collection Changed Replaced deprecated module golang.org/x/crypto/ssh/terminal with golang.org/x/term GitHub Dependabot security alerts patched Minor changes to release notes publishing script

Hello everyone, The latest update of User Import - Database Utility (v4.0.1) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Handled panic when an incorrect instance ID was provided during initial authentication details collection Changed Replaced deprecated module golang.org/x/crypto/ssh/terminal with golang.org/x/term Minor changes to release notes publishing script

Hello everyone, The latest update of User Import - Azure Utility (v4.1.1) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Handled panic when an incorrect instance ID was provided during initial authentication details collection Changed Replaced deprecated module golang.org/x/crypto/ssh/terminal with golang.org/x/term GitHub Dependabot security alerts patched Minor changes to release notes publishing script

Hello everyone, The latest update of User Import - LDAP Utility (v4.2.7) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed Handled panic when an incorrect instance ID was provided during initial authentication details collection

Hello everyone, The latest update of Services Translation Utility (v2.0.2) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixed GitHub Dependabot security alerts patched

Hello everyone, The latest update of Services Translation Utility (v2.0.1) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Fixes Removed requirement to provide src/dst arguments when requesting languages supported by the Hornbill instance Handled panic when an incorrect instance ID was provided during initial authentication details collection Changes Improved log output

Hello everyone, The latest update of Timesheet Manager (221) has been released to live. The change log for this update is as follows: Fix Issue with timesheet category access caused by custom roles with non alpha numeric characters

Hello everyone, The latest update of Services Translation (v2.0.0) has been released to live and is now available for download on GitHub. The change log for this update is as follows: Features Removed the requirement for plain-text API Key and Instance ID being provided in the command line arguments for each run of the tool - they are now encrypted client-side Added self-update feature, so this utility will self-update if a newer minor or patch version release is found on GitHub New command-line argument (-creds=true) to check that the API Key has been entered correctly Changes Closed-source the tool, marked existing repo as private, added auto-publish to a new public repo: hornbill/services-translation Removed support for macOS and Linux as we now use Windows cryptographic APIs to encrypt and decrypt the authentication details Added code-signing to the build process Added GitHub workflow actions for posting release notes to the Hornbill community forums and internal workspace Improved logging output Fixes Fixed issue with records not being translated when datetime values are not returned for Service or Service Component records Fixed issue with tool returning iscurrentuserownerordelegate type error

Hello everyone, The latest update of ESP (3778) has been released to live. The change log for this update is as follows: Change Added new option to allow SSO profile to be set such that it will force a re-authenticate each time the user logs into Hornbill

Hello everyone, The latest update of Service Manager (2910) has been released to live. The change log for this update is as follows: Fix Customer Requests against a retired service are not displayed on customer portal {PM00177943}Request List on retired service not applying service filter {PM00178123}Do not attempt to listen to timeline for posts being edited if timeline id not foundMailbox selection not available on create service form {PM00178049}Hide Knowledge Base selector when publishing a request

Hello everyone, The latest update of Hornbill Core UI (1957) has been released to live. The change log for this update is as follows: Change Admin - BPM Editor: Added support for loading alternative method for deprecated cloud automation methodsAdmin - Platform Config - Users: Added last used date to Api keys tab listAdmin - Platform Config - Integration - Api Keys: Added last used date to Api keys listFix alignment of login screen on mobile devicespasscode login not automatically redirecting into frameworkAdmin - Platform Conf - User Info: Cannot see role options in Assign role popup when in dark mode