Michael Sharp

this is an export from the requests view

Hi all, when we export data from Service Manager, we are finding issues with some requests as below which I suspect happens when a description field is too long for Excel to handle within a single cell. Is there a way this can be remedied please as we get this very often? Regards and thanks, Mike.

thanks @Steve Giller in the meantime is it possible to disable Hornbill chat? Mike.

@Steve Giller appreciate the jest but that doesn't answer my query! WhatsApp groups I've disbanded, SMS I'm trying to discourage, email and Zoom not used now which leaves Teams which we do actually want to use for collaboration exercises Hornbill simply can't service (outer-IT comms/projects) hence the question! Regards and thanks, Mike.

Hi all, Is there a way of skipping a task or manually editing/rectifying an in progress BPM? I've made an amateur mistake on a BPM (see below, the task has 2 buttons) and have corrected the underlying BPM however unable to sort this for the request now in progress? Regards, Mike.

Is there a way (or anything on the roadmap) to integrate Teams chat with Hornbill chat? Or a way to disable chat in Hornbill if not? I'm trying to throttle down communication channels within the team as currently we have Teams, WhatsApp, Zoom, Hornbill, SMS, email! Regards, Mike.

Unfortunately @Daniel Dekel I find it hard to recover from holidays!! :-)

Thanks @Daniel Dekel that is exactly my issue! Will try and whittle down (and keep down) my 130+ notifications in the meantime.....! Regards, Mike.

Is it possible to change the order of notifications so that older items appear first? Appreciate this goes against the grain for all other websites but in a service driven environment, I would prefer to service older notifications first (order of queue). Regards, Mike.

Thanks for resolving @Bob Dickinson - to confirm, I needed the following settings also applied as a pre-req

perfect now thanks

Also our other ADFS reliant applications are fine

This is happening for us today (but not for me) - certificates seem fine???

Hi @Bob Dickinson see below. I was only getting emails previous to this forum post.

@Bob Dickinson my colleague Leah Openshaw (licenced Hornbill user if that counts) emailed into our helpdesk and the email was automatically applied to a request. Unfortunately I didn't get a notification or email! Mike.

@Bob Dickinson

I thought that but now doesn't seem to be auto adding to the request now....! Will have to do some more testing and come back to you. Presume if I apply the email to a request I still won't get the notification? Regards, Mike.

Thanks for this @Bob Dickinson seems to have turned off my email alerts but hasn't enabled the notification in the notification bar? Mike.

Is there any way (per person) to stop emails being delivered to suggest that a request has been updated? I would rather we receive notifications within Hornbill instead? Thanks, Mike.

I've set the following: guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.hold Setting is Team ui.app.com.hornbill.servicemanager.operation.popup.values I have un-ticked Owner from here

No problem, dishing this out by email too but can be copied and pasted in the shortest term thanks! Mike.

Hi, is it possible to hyperlink banner content? See below example of a URL combined with a custom field (input via a task) to make a Royal Mail tracking link for the customer: Cheers, Mike.

We're looking to scale to other teams within our firm however having major issues with reporting which is stopping us dead. All reporting metrics etc are currently looking at the platform as a whole and I would like to be able to segregate each team/department. How is best to do this? My initial thought is to somehow leverage the service categories however I'm struggling to incorporate these into our widgets, measures, dashboards and reports. Regards and thanks, Mike.

What I'm saying is Steve sorry is that the request will be tidy and attachments can always be added manually if wanted. Mike.

Also @Steve Giller obviously the content won't be lost as will be available in the original email. I want to limited what is AUTOMATICALLY attached from an inbound email. Regards, Mike.